Zip Outage History

Zip had 8 outages in the last 2 years totaling 10h 31m of downtime — averaging 0.3 incidents per month.

There were 8 Zip outages since August 19, 2025 totaling 10h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ziphq.com

Notice June 2, 2026

Unexpected Rate Limiting Responses in Zip REST API Calls

Detected by Pingoru: Jun 02, 2026, 05:44 PM UTC
Resolved: Jun 02, 2026, 08:30 PM UTC
Duration: 2h 45m

Affected: Zip Public APIsZip Integrations

Timeline · 3 updates

investigating Jun 02, 2026, 05:44 PM UTC

The team is currently investigating reports of unexpected 429 rate-limiting responses to calls made to the Zip REST API.
monitoring Jun 02, 2026, 06:46 PM UTC

The team has deployed a change that should have mitigated the effects of the incident, and is currently monitoring customer instances.
resolved Jun 03, 2026, 12:28 AM UTC

This incident has been resolved.

Read the full incident report →

Minor May 28, 2026

Zip Degraded Platform Performance

Detected by Pingoru: May 28, 2026, 04:38 PM UTC
Resolved: May 28, 2026, 05:48 PM UTC
Duration: 1h 10m

Affected: Zip Web AppZip DashboardZip Public APIsZip Procure-to-PayZip Webhook EventsZip IntakeZip PaymentsZip RequestsZip IntegrationsZip Vendor CardsZip NotificationsZip Vendor PortalZip Data Export

Timeline · 5 updates

investigating May 28, 2026, 04:38 PM UTC

Zip is experiencing some issues with performance across the product. You may experience performance issues or have trouble accessing the platform during this time. The team is currently investigating for a root cause.
identified May 28, 2026, 04:47 PM UTC

The team has identified the root cause of the service degradation and is currently implementing a fix.
monitoring May 28, 2026, 05:22 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
monitoring May 28, 2026, 05:27 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you continue to experience any performance issues please reach out to [email protected] for further assistance.
resolved May 28, 2026, 05:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Zip Platform Experiencing Degraded Performance

Detected by Pingoru: Apr 30, 2026, 09:11 PM UTC
Resolved: Apr 30, 2026, 09:51 PM UTC
Duration: 40m

Timeline · 3 updates

investigating Apr 30, 2026, 09:11 PM UTC

Zip is experiencing some issues with performance across the product resulting in slow page loads. You may experience performance issues during this time. The team is currently investigating for a root cause.
monitoring Apr 30, 2026, 09:22 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Apr 30, 2026, 09:51 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are continuing to experience any performance issues, please reach out to [email protected] for further assistance.

Read the full incident report →

Major March 10, 2026

Zip Global Search Indexing Degredation

Detected by Pingoru: Mar 10, 2026, 04:29 PM UTC
Resolved: Mar 10, 2026, 06:01 PM UTC
Duration: 1h 31m

Timeline · 2 updates

investigating Mar 10, 2026, 04:29 PM UTC

Engineering is currently investigating an issue with the Global Search indexing, where some results may not appear. Aiming to restore global search feature as soon as possible. In the meantime, please use Request Search directly when searching for requests. We will post here as soon as we have any updates. Thank you, Zip Support
resolved Mar 10, 2026, 06:01 PM UTC

Update: The issue impacting Global Search indexing has now been resolved. Global Search results should be returning as expected. If you continue to experience any issues or notice missing results, please submit a Support ticket so our team can investigate further. Thank you for your patience while we worked through this, Zip Support

Read the full incident report →

Critical February 12, 2026

Zip Platform instability caused by AWS EC2 errors

Detected by Pingoru: Feb 12, 2026, 09:50 PM UTC
Resolved: Feb 12, 2026, 09:59 PM UTC
Duration: 8m

Timeline · 3 updates

investigating Feb 12, 2026, 09:50 PM UTC

Zip is experiencing an issue which is preventing access to the platform. The team is currently investigating for a root cause.
monitoring Feb 12, 2026, 09:57 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Feb 12, 2026, 09:59 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues please reach out to [email protected] for further assistance.

Read the full incident report →

Critical November 18, 2025

Cloudflare outage - Ziphq.com not accessible

Detected by Pingoru: Nov 18, 2025, 12:14 PM UTC
Resolved: Nov 18, 2025, 04:17 PM UTC
Duration: 4h 3m

Affected: Zip Web AppZip Vendor Portal

Timeline · 3 updates

identified Nov 18, 2025, 12:14 PM UTC

Cloudflare is currently experiencing an outage that is also affecting Zip's infrastructure. - https://www.cloudflarestatus.com/ Our engineering team is aware of this and is working closely with Cloudflare to restore functionality as soon as possible. Responses to customer inquiries are not affected, and customers can still reach us via email at [email protected]
monitoring Nov 18, 2025, 02:51 PM UTC

Cloudflare has identified the root cause, and the incident should now be resolved. https://www.cloudflarestatus.com We’re closely monitoring everything on our side to make sure Zip remains stable.
resolved Nov 18, 2025, 04:17 PM UTC

I’m happy to share that the Cloudflare outage has now been resolved. We’ve tested our infrastructure extensively, and everything appears to be back to normal. Our engineering team will continue to monitor and please do submit a support request if you see any unexpected behavior. Thank you!

Read the full incident report →

Minor October 20, 2025

AWS Outage Causing Partial Zip Service Degradation

Detected by Pingoru: Oct 20, 2025, 11:40 PM UTC
Resolved: Oct 20, 2025, 11:40 PM UTC
Duration: —

Timeline · 2 updates

investigating Oct 20, 2025, 03:53 PM UTC

AWS experienced an outage that temporarily increased response times across some regions. Zip’s core systems, workflows, and integrations remained unaffected. At peak, we observed up to a 15% increase in page latency, which has since returned to normal.
resolved Oct 20, 2025, 11:40 PM UTC

The earlier AWS-related latency issue has been fully mitigated. Zip has been operating normally throughout, with all core capabilities fully available.

Read the full incident report →

Major August 19, 2025

Zip Performance Issue

Detected by Pingoru: Aug 19, 2025, 06:49 PM UTC
Resolved: Aug 19, 2025, 07:00 PM UTC
Duration: 11m

Timeline · 4 updates

investigating Aug 19, 2025, 06:49 PM UTC

Zip is currently experiencing degraded performance across the product. You may experience issues accessing Zip at this time. The team is currently investigating for a root cause.
identified Aug 19, 2025, 06:56 PM UTC

The Zip team has identified the infrastructure issue and is currently in the process of mitigating the issue.
monitoring Aug 19, 2025, 06:58 PM UTC

The team has deployed a fix and is currently monitoring the status of the platform.
resolved Aug 19, 2025, 07:00 PM UTC

The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues with Zip, please reach out to [email protected] for further assistance.

Read the full incident report →