Zip Outage History
Zip is up right nowPingoru has recorded 28 incidents for Zip: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 580 (0%) |
Incidents, newest first
Notice August 10, 2026 Disrupted MFA log-in services –
Started Aug 10, 2026, 01:00 PM UTC· resolved Aug 10, 2026, 01:00 PM UTC
- resolved Aug 10, 2026, 03:45 PM UTC
Our team noticed an increase in reports of users with MFA issues logging in. We identified an issue with our SMS delivery service and have since resolved it. We are monitoring to ensure full restoration of services.
Notice June 2, 2026 Unexpected Rate Limiting Responses in Zip REST API Calls 2h 45m Zip Public APIs, Zip Integrations
Started Jun 02, 2026, 05:44 PM UTC· resolved Jun 02, 2026, 08:30 PM UTC
- investigating Jun 02, 2026, 05:44 PM UTC
The team is currently investigating reports of unexpected 429 rate-limiting responses to calls made to the Zip REST API.
- monitoring Jun 02, 2026, 06:46 PM UTC
The team has deployed a change that should have mitigated the effects of the incident, and is currently monitoring customer instances.
- resolved Jun 03, 2026, 12:28 AM UTC
This incident has been resolved.
Minor May 28, 2026 Zip Degraded Platform Performance 1h 10m Zip Web App, Zip Dashboard, Zip Public APIs, Zip Procure-to-Pay and 9 more
Started May 28, 2026, 04:38 PM UTC· resolved May 28, 2026, 05:48 PM UTC
- investigating May 28, 2026, 04:38 PM UTC
Zip is experiencing some issues with performance across the product. You may experience performance issues or have trouble accessing the platform during this time. The team is currently investigating for a root cause.
- identified May 28, 2026, 04:47 PM UTC
The team has identified the root cause of the service degradation and is currently implementing a fix.
- monitoring May 28, 2026, 05:22 PM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- monitoring May 28, 2026, 05:27 PM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you continue to experience any performance issues please reach out to [email protected] for further assistance.
- resolved May 28, 2026, 05:48 PM UTC
This incident has been resolved.
Minor April 30, 2026 Zip Platform Experiencing Degraded Performance 40m Zip Web App, Zip Dashboard, Zip Public APIs, Zip Procure-to-Pay and 9 more
Started Apr 30, 2026, 09:11 PM UTC· resolved Apr 30, 2026, 09:51 PM UTC
- investigating Apr 30, 2026, 09:11 PM UTC
Zip is experiencing some issues with performance across the product resulting in slow page loads. You may experience performance issues during this time. The team is currently investigating for a root cause.
- monitoring Apr 30, 2026, 09:22 PM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- resolved Apr 30, 2026, 09:51 PM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are continuing to experience any performance issues, please reach out to [email protected] for further assistance.
Major March 10, 2026 Zip Global Search Indexing Degredation 1h 31m
Started Mar 10, 2026, 04:29 PM UTC· resolved Mar 10, 2026, 06:01 PM UTC
- investigating Mar 10, 2026, 04:29 PM UTC
Engineering is currently investigating an issue with the Global Search indexing, where some results may not appear. Aiming to restore global search feature as soon as possible. In the meantime, please use Request Search directly when searching for requests. We will post here as soon as we have any updates. Thank you, Zip Support
- resolved Mar 10, 2026, 06:01 PM UTC
Update: The issue impacting Global Search indexing has now been resolved. Global Search results should be returning as expected. If you continue to experience any issues or notice missing results, please submit a Support ticket so our team can investigate further. Thank you for your patience while we worked through this, Zip Support
Critical February 12, 2026 Zip Platform instability caused by AWS EC2 errors 8m Zip Web App, Zip Dashboard, Zip Public APIs, Zip Procure-to-Pay and 9 more
Started Feb 12, 2026, 09:50 PM UTC· resolved Feb 12, 2026, 09:59 PM UTC
- investigating Feb 12, 2026, 09:50 PM UTC
Zip is experiencing an issue which is preventing access to the platform. The team is currently investigating for a root cause.
- monitoring Feb 12, 2026, 09:57 PM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- resolved Feb 12, 2026, 09:59 PM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues please reach out to [email protected] for further assistance.
Critical November 18, 2025 Cloudflare outage - Ziphq.com not accessible 4h 3m Zip Web App, Zip Vendor Portal
Started Nov 18, 2025, 12:14 PM UTC· resolved Nov 18, 2025, 04:17 PM UTC
- identified Nov 18, 2025, 12:14 PM UTC
Cloudflare is currently experiencing an outage that is also affecting Zip's infrastructure. - https://www.cloudflarestatus.com/ Our engineering team is aware of this and is working closely with Cloudflare to restore functionality as soon as possible. Responses to customer inquiries are not affected, and customers can still reach us via email at [email protected]
- monitoring Nov 18, 2025, 02:51 PM UTC
Cloudflare has identified the root cause, and the incident should now be resolved. https://www.cloudflarestatus.com We’re closely monitoring everything on our side to make sure Zip remains stable.
- resolved Nov 18, 2025, 04:17 PM UTC
I’m happy to share that the Cloudflare outage has now been resolved. We’ve tested our infrastructure extensively, and everything appears to be back to normal. Our engineering team will continue to monitor and please do submit a support request if you see any unexpected behavior. Thank you!
Minor October 20, 2025 AWS Outage Causing Partial Zip Service Degradation 7h 47m Zip Web App, Zip Dashboard, Zip Public APIs, Zip Procure-to-Pay and 9 more
Started Oct 20, 2025, 03:53 PM UTC· resolved Oct 20, 2025, 11:40 PM UTC
- investigating Oct 20, 2025, 03:53 PM UTC
AWS experienced an outage that temporarily increased response times across some regions. Zip’s core systems, workflows, and integrations remained unaffected. At peak, we observed up to a 15% increase in page latency, which has since returned to normal.
- resolved Oct 20, 2025, 11:40 PM UTC
The earlier AWS-related latency issue has been fully mitigated. Zip has been operating normally throughout, with all core capabilities fully available.
Major August 19, 2025 Zip Performance Issue 11m Zip Web App, Zip Dashboard, Zip Public APIs, Zip Procure-to-Pay and 9 more
Started Aug 19, 2025, 06:49 PM UTC· resolved Aug 19, 2025, 07:00 PM UTC
- investigating Aug 19, 2025, 06:49 PM UTC
Zip is currently experiencing degraded performance across the product. You may experience issues accessing Zip at this time. The team is currently investigating for a root cause.
- identified Aug 19, 2025, 06:56 PM UTC
The Zip team has identified the infrastructure issue and is currently in the process of mitigating the issue.
- monitoring Aug 19, 2025, 06:58 PM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- resolved Aug 19, 2025, 07:00 PM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues with Zip, please reach out to [email protected] for further assistance.
Minor May 27, 2025 Zip Front End Inconsistencies 2h 46m Zip Web App, Zip Dashboard, Zip Intake, Zip Requests
Started May 27, 2025, 02:13 PM UTC· resolved May 27, 2025, 04:59 PM UTC
- investigating May 27, 2025, 02:13 PM UTC
We're aware of an outage with one of our third-party systems that is causing several front-end issues, including viewing the left-hand navigation panel and document loading on the request details page for a number of customers. No back-end outages or data issues should be occurring. Our engineering team is in contact with our third-party systems to rectify this ASAP.
- monitoring May 27, 2025, 03:00 PM UTC
Our third-party provider has identified the root cause of the issue and has implemented a fix. We're currently monitoring the situation, and we're seeing clear signs of recovery. We'll provide an update as soon as the fix is confirmed and all instances are fully back to normal.
- resolved May 27, 2025, 04:59 PM UTC
Our third-party provider has resolved the issue. Thank you for your patience during this resolution. If you are still experiencing any issues, please reach out to [email protected].
Minor April 10, 2025 Global Search Not Providing Results For Some Data Types 8h 32m Zip Dashboard
Started Apr 10, 2025, 06:44 PM UTC· resolved Apr 11, 2025, 03:17 AM UTC
- identified Apr 10, 2025, 06:44 PM UTC
The Zip Global Search bar is not providing results for some data types like Requests. The team's identified the root cause and are working on mitigating the issue now.
- identified Apr 10, 2025, 09:20 PM UTC
The team is continuing to work on mitigating the issue.
- identified Apr 10, 2025, 11:31 PM UTC
We are continuing mitigation work to resolve the issue.
- monitoring Apr 11, 2025, 02:54 AM UTC
A fix has been implemented and the team is monitoring the results.
- resolved Apr 11, 2025, 03:17 AM UTC
This incident has been resolved and global search is fully restored. If you continue to experience any issues, please reach out to [email protected] for further assistance.
Critical February 3, 2025 Zip experiencing 404 & 1016 errors 51m Zip Web App, Zip Dashboard, Zip Public APIs, Zip Webhook Events and 2 more
Started Feb 03, 2025, 10:23 PM UTC· resolved Feb 03, 2025, 11:14 PM UTC
- investigating Feb 03, 2025, 10:28 PM UTC
An incident has been identified by our team resulting in 404 errors when accessing the platform. The team is looking into a fix now.
- identified Feb 03, 2025, 10:38 PM UTC
The team has uncovered the root cause of the service outage and is currently implementing a fix.
- monitoring Feb 03, 2025, 11:08 PM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- resolved Feb 03, 2025, 11:14 PM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.
Major January 24, 2025 Zip Dashboards and Search Not Functional 45m Zip Web App, Zip Dashboard, Zip Requests
Started Jan 24, 2025, 01:17 AM UTC· resolved Jan 24, 2025, 02:03 AM UTC
- investigating Jan 24, 2025, 01:17 AM UTC
Zip is experiencing some issues with search functionality across the product. The team is currently investigating for a root cause.
- identified Jan 24, 2025, 01:22 AM UTC
The team has uncovered the root cause of the search degradation and are currently implementing a fix.
- monitoring Jan 24, 2025, 01:41 AM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- resolved Jan 24, 2025, 02:03 AM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.