Zeta incident
Web interface is inaccessible due to a platform disruption
Zeta experienced a critical incident on September 1, 2026 affecting Web Application and People API and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 05:15 PM UTC
The Zeta Marketing Platform is currently experiencing a significant disruption preventing users from accessing the web interface. Impacts include APIs and the user interface. Campaign delivery is not impacted. Our team is actively investigating and working to restore functionality as soon as possible.
- investigating Sep 01, 2026, 05:20 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2026, 05:23 PM UTC
The team has identified the issue and are working to resolve the issue.
- identified Sep 01, 2026, 05:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 01, 2026, 05:26 PM UTC
The team continues to work to restore functionality.
- monitoring Sep 01, 2026, 06:03 PM UTC
The resolution fix has been applied and functionality appears to be restored. We will continuing to monitor to ensure full resolution.
- resolved Sep 01, 2026, 06:33 PM UTC
The issue has been fully resolved. The Zeta Marketing Platform is now fully accessible for all users. We are closely monitoring for any further issues. Thank you for your patience throughout this incident.