Zenscrape incident

Login issues with Freshservice

Major Resolved View vendor source →

Zenscrape experienced a major incident on January 22, 2025 affecting Login and Login and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 07:48 AM UTC
Resolved
Jan 22, 2025, 09:21 AM UTC
Duration
1h 33m
Detected by Pingoru
Jan 22, 2025, 07:48 AM UTC

Affected components

LoginLoginLogin

Update timeline

  1. investigating Jan 22, 2025, 07:48 AM UTC

    We are currently experiencing issues with logging into the Freshservice portal. Our developers are actively working on resolving this. Further updates will be shared as soon as possible.Please note that this issue is specific to Freshworks login. Thank you for your patience

  2. in progress Jan 22, 2025, 08:30 AM UTC

    Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.

  3. resolved Jan 22, 2025, 09:21 AM UTC

    The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.