Zenscrape incident

Customers cannot access the Workflows,agent profiles,requester profiles and service items with 500 error

Major Resolved View vendor source →

Zenscrape experienced a major incident on November 27, 2024 affecting Agent Portal, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 05:50 AM UTC
Resolved
Nov 27, 2024, 06:42 AM UTC
Duration
52m
Detected by Pingoru
Nov 27, 2024, 05:50 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Nov 27, 2024, 05:50 AM UTC

    Some customers in the IND region experienced 500 errors when accessing workflows, agent/requester profiles, and service items; the issue has been identified and is resolved.

  2. resolved Nov 27, 2024, 06:42 AM UTC