Zenscrape experienced a major incident on November 26, 2024 affecting Self-service portal and Self-service portal and 1 more component, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2024, 05:20 AM UTC
Our engineering team is currently investigating an issue where some customers may be experiencing difficulties accessing the support portal. This issue impacts only a specific set of customers who are using Support Portal V2 without the No-Code Portal feature enabled. We are working to resolve this as quickly as possible and will provide updates as more information becomes available. Thank you for your patience.
- identified Nov 26, 2024, 06:30 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- monitoring Nov 26, 2024, 09:30 AM UTC
Our engineering team has recognized the problem and is in the process of implementing a fix. We will provide you with additional updates as they become available.
- resolved Nov 26, 2024, 12:37 PM UTC
Our engineering team has resolved the accessibility issues with the support portal, and customers can now access it without any problems. Thank you for your patience.