Zenscrape incident

Degraded Mail Performance with Custom Mail Box

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on March 1, 2025 affecting Third Party Services and Third Party Services and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2025, 08:40 PM UTC
Resolved
Mar 01, 2025, 09:45 PM UTC
Duration
1h 5m
Detected by Pingoru
Mar 01, 2025, 08:40 PM UTC

Affected components

Third Party ServicesThird Party ServicesThird Party ServicesThird Party Services

Update timeline

  1. investigating Mar 01, 2025, 08:40 PM UTC

    Customers may encounter the mailbox error: "Freshservice custom mailbox error - Authentication Failure (Incorrect credentials) due to the Microsoft outage" To resolve this issue, Customers are advised to click the Authenticate button to re-authenticate the mailbox service. This should restore functionality. Please reach out to our support Team for further help if needed. Solution link: https://support.freshservice.com/en/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox

  2. resolved Mar 01, 2025, 09:45 PM UTC