Zaptec had 38 outages in the last 2 years totaling 796h 11m of downtime — averaging 1.6 incidents per month.
There were 38 Zaptec outages since August 5, 2025 totaling 796h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Zaptec app's charging history isn't working as intended. We are currently investigating this issue
The charging history in the Zaptec app is currently not working as intended. A fix is being worked on, and this will be resolved in an upcoming app version.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items We also have documents and self-help at our knowledge base https://help.zaptec.com/
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues in Zaptec Portal where changing electrical settings under Power Management may not work as expected. Some logs may also fail to load. Our team is investigating and working on a resolution. We apologise for the inconvenience and will provide updates as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are recovering from an incident that caused delays in processing charger updates and affected some OCPP integrations. Our services are available, and delayed information is being processed. Some updates may continue to be delayed while the system catches up. We are monitoring the recovery closely and apologise for the inconvenience.
This incident has been resolved.
We are currently experiencing an issue with charge report generation in the Zaptec Portal. When attempting to generate a charge report, the report may return no data. We have identified the cause of the issue and are actively working on a fix. The current expected resolution timeframe is early next week. We will provide another update as soon as we have more information.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified, and a fix is currently being implemented. If you attempt to authorise charging in the Zaptec app, the app may not update immediately. Charging may begin as expected, but the app could continue to show the status as “Authorising.” Navigating away from the charging view and then returning should refresh the status.
A fix has been implemented and we are monitoring the results.
Some users may still experience delayed status updates in the Zaptec app when attempting to authorize charging. Charging may begin as expected, but the app could continue to show the status as “Authorizing.” If this occurs, navigating away from the charging view and then returning should refresh the status. We may continue to see intermittent occurrences overnight while we monitor the situation. Thank you for your patience.
We are continuing to monitor for any further issues.
This incident has been resolved.
On 19th aug approx 17:30 CEST, we observed issues with chargers on OCPPCloud having trouble. This was caused by some services having communication issues with one of our messaging services, causing it to overflow and preventing new messages from being sent. The issue happens intermittently and throughout the period until mitigation. The service providing live updates to UI \(app and portal\) was scaled down roughly in the time periods below, pending investigation and for mitigation being prepared and applied. 19\.aug 18:00 - 20.aug 09:00 CEST 20\.aug 23:00 - 21.aug 09:00 CEST A fix has been implemented and services are now recovered and operational. The root cause is still unknown and we are still investigating what causes this to happen.
We have identified an issue in the Zaptec app that causes the app language to be set to English for all users. Our team is implementing a fix, and we will provide an update as soon as it is available.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
We are currently investigating this issue.
Currently there is a drop of online chargers in Europe that is connected to LTE-M. This is out of our control, but we are monitoring the situation.
This incident has been resolved.
Between approximately \*\*15:55 and 17:30 CEST\*\* today, some customers experienced charger connectivity issues, including chargers appearing offline and delayed updates. Service has now recovered and we are continuing to monitor closely. Some delayed updates may continue temporarily while devices replay buffered data. We are still investigating the underlying root cause together with relevant infrastructure/network providers. We're sorry for the disruption
We are currently investigating the issue. In the meantime, please visit our Help Center for guidance and support. https://help.zaptec.com/
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are currently some issues saving changes on charger level in the Zaptec Portal. Changes on installation level still works as expected. We are investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've received reports of issues creating new installations in the Zaptec Portal. We are investigating this issue.
This incident has been resolved.
We are currently investigation the issue, contact us here: https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/
A fix has been implemented by the 3rd party service. We will continue to monitor.
This incident has been resolved.
Currently there is a drop of online chargers in Denmark that is connected to LTE-M. This is out of our control, but we are monitoring the situation.
Connections are improving. We will still monitor the situation.
This incident has been resolved.
Due to 3rd party services being down, users are unable to log in to Zaptec Portal and app. This is a 3rd party issue, and it is currently out of our control. We are monitoring for updates.
The issue appears to be resolved from the 3rd party, and users are able to log in to our services. We will continue to monitor for now.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.