Zaptec experienced a notice incident on September 4, 2026 affecting Portal, lasting 7d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- identified Sep 04, 2026, 08:29 AM UTC
We are currently experiencing an issue with charge report generation in the Zaptec Portal. When attempting to generate a charge report, the report may return no data. We have identified the cause of the issue and are actively working on a fix. The current expected resolution timeframe is early next week. We will provide another update as soon as we have more information.
- identified Sep 07, 2026, 08:15 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 12:51 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 11, 2026, 10:47 AM UTC
This incident has been resolved.