You Need A Budget Outage History
You Need A Budget is up right nowPingoru has recorded 51 incidents for You Need A Budget: 16 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 214 of 720 (30%) |
| May 2026 | 2 | 170 of 744 (23%) |
| June 2026 | 0 | 212 of 720 (29%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 35 of 537 (7%) |
Incidents, newest first
Notice October 14, 2026 Unable to process Google Play Store subscriptions 1h 26m Mobile Apps (iOS and Android)
Started Oct 14, 2026, 01:19 PM UTC· resolved Oct 14, 2026, 02:45 PM UTC
- investigating Oct 14, 2026, 01:19 PM UTC
We are currently investigating this issue. This may mean you are unable to subscribe, receive refunds, or otherwise manage Google Play store subscriptions.
- investigating Oct 14, 2026, 01:22 PM UTC
We are continuing to investigate this issue.
- resolved Oct 14, 2026, 02:45 PM UTC
This incident has been resolved.
Minor May 26, 2026 Synchrony: Connection Issues 15d 23h Plaid, MX
Started May 26, 2026, 07:34 PM UTC· resolved Jun 11, 2026, 07:29 PM UTC
- identified May 26, 2026, 07:34 PM UTC
Our Direct Import provider has identified and is working on an issue that's causing widespread connection issues for all Synchrony and Synchrony-related institutions (e.g., Amazon, Lowe's, Sam's Club, and other store cards). Please use our other transaction entry methods to keep your accounts up to date.
- identified May 28, 2026, 04:20 PM UTC
We are still monitoring this incident, but institutions that were disabled have been enabled again and we're seeing an improvement in connection success for Synchrony institutions. If you have an existing connection, be sure to reset it periodically. This may help you get connected faster as fixes are rolled out!
- monitoring Jun 08, 2026, 05:42 PM UTC
Our Direct Import provider has resolved the issue with Synchrony Credit Cards and we're noticing an improvement in connection success rates. Follow the prompts to reauthorize your connection, or reset the connection if you're still running into issues. Be sure to try the general "Synchrony - Credit Cards" option if your card's specific connection doesn't work. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
- resolved Jun 11, 2026, 07:29 PM UTC
After monitoring Synchrony’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to reset the connection, and if the issue persists, reach out to us at [email protected]!
Minor May 5, 2026 TD Canada: Connection & Transaction Issues 1d 21h Plaid
Started May 05, 2026, 08:36 PM UTC· resolved May 07, 2026, 06:36 PM UTC
- identified May 05, 2026, 08:36 PM UTC
We've identified a widespread issue with TD Canada where connections are failing or, if successful, transactions are not importing. Our Direct Import provider is aware of and working on this! Please continue to use our other transaction entry methods to keep your accounts up to date.
- resolved May 07, 2026, 06:36 PM UTC
Our import provider has confirmed this issue with TD Canada has been resolved. If you're still running into issues, please try to refresh the connection, and if the issue persists, reach out to us at [email protected]!
Major April 14, 2026 Help Center / Knowledge Base is Down 4m Website (www.ynab.com)
Started Apr 14, 2026, 02:36 PM UTC· resolved Apr 14, 2026, 02:41 PM UTC
- investigating Apr 14, 2026, 02:36 PM UTC
Our partner, Kustomer, is down. We are waiting on a status update.
- resolved Apr 14, 2026, 02:41 PM UTC
This issue has been resolved.
Minor March 26, 2026 Discover: Connection and Transaction Issues 94d 18h Plaid
Started Mar 26, 2026, 09:50 PM UTC· resolved Jun 29, 2026, 04:37 PM UTC
- identified Mar 26, 2026, 09:50 PM UTC
Our import provider is aware of an issue causing Discover connections to fail or not import transactions. While they work on a resolution, please continue to use our other transaction entry methods to keep your accounts up to date. Please Note! If any of your Discover accounts have already moved to Capital One, you will need to create a connection to Capital One moving forward—not Discover.
- identified Apr 23, 2026, 10:05 PM UTC
While our import provider continues to work on widespread connection issues with Discover, we recommend you reset the connection periodically. This may help you get re-connected faster as fixes are rolled out!
- identified Jun 17, 2026, 08:22 PM UTC
Good news! While we're continuing to treat this as an active incident for now, our import provider believes they've made some more headway towards resolving it. If you have not reset your Discover connection in the last 24 hours, please do so—it helps ensure we have more up-to-date data to analyze and may help you get reconnected more quickly. We'll share more updates here as soon as we have them!
- monitoring Jun 25, 2026, 07:46 PM UTC
Our Direct Import provider has completed an update to a new API for Discover that should resolve the majority of issues. If you are still having trouble, be sure to remove your Discover connection and re-link it to any previously linked accounts. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
- monitoring Jun 25, 2026, 07:54 PM UTC
Our apologies! There was a formatting issue that caused a very important part of the last message not to show: If you are still having trouble, please remove your Discover connection and add it back again. Make sure you also re-link accounts back up with this new connection, and let us know if you are stilling having issues.
- resolved Jun 29, 2026, 04:37 PM UTC
After monitoring Discover’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please follow these steps and reach out to us at [email protected] if issues persist!
Notice March 12, 2026 Mobile users are re-entering onboarding unexpectedly 3h 8m Mobile Apps (iOS and Android)
Started Mar 12, 2026, 03:03 PM UTC· resolved Mar 12, 2026, 06:12 PM UTC
- investigating Mar 12, 2026, 03:03 PM UTC
YNAB is currently experiencing reports of established users entering onboarding. To override this, try uninstalling and reinstalling the YNAB mobile app. We're investigating and will update here as soon as we know more.
- monitoring Mar 12, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2026, 06:12 PM UTC
This incident has been resolved.
Major March 6, 2026 Web app not loading 26m Web App (app.ynab.com)
Started Mar 06, 2026, 07:20 AM UTC· resolved Mar 06, 2026, 07:47 AM UTC
- investigating Mar 06, 2026, 07:20 AM UTC
The web app won't load for a contingent of customers. We are currently investigating this issue. Mobile users can use the app offline but it won't be able to sync, access settings, or the account widget.
- resolved Mar 06, 2026, 07:47 AM UTC
This incident has been resolved!
Notice March 2, 2026 Onboarding Flow Reappearing 1d 21h Web App (app.ynab.com)
Started Mar 02, 2026, 10:17 PM UTC· resolved Mar 04, 2026, 08:13 PM UTC
- investigating Mar 02, 2026, 10:17 PM UTC
We are experiencing an issue with the onboarding flow reappearing in existing plans on the web app. This is blocking some settings, as well as causing an "Under Construction" error to appear for customers who share plans through YNAB Together. We have identified the source of the issue, and are working to release a fix. In the meantime, clicking through the prompts in the onboarding flow will clear it from your plan.
- monitoring Mar 02, 2026, 11:48 PM UTC
We changed how onboarding progress is stored, and that caused onboarding to reset for some users. If you encounter sudden limitations, your best course is to go through those onboarding steps, being sure to select Fund Categories in the savings popup. We've released a fix that should keep any new customers from experiencing the onboarding flow being re-deployed, but feel free to reach out to Support at [email protected] if you run into any further issues.
- resolved Mar 04, 2026, 08:13 PM UTC
After a release Monday Mar 2, 2026, many budgets were put back into an onboarding state. We ran several cleanup scripts which marked those budgets as having completed onboarding to resolve the issue. Some users who logged in before we ran those scripts saw the onboarding dialogs even though they’d been active users for years, and some users were unable to access budgets shared via YNAB Together. This issue has been resolved.
Notice January 20, 2026 Planned Maintenance 16m
Started Jan 20, 2026, 03:00 AM UTC· resolved Jan 20, 2026, 03:17 AM UTC
- investigating Jan 20, 2026, 03:00 AM UTC
We will be having a brief planned maintenance at 10PM Eastern.
- identified Jan 20, 2026, 03:01 AM UTC
We will be having a brief planned maintenance at 10PM Eastern.
- resolved Jan 20, 2026, 03:17 AM UTC
This incident has been resolved.
Minor January 15, 2026 iOS App Crashing 7h 36m Mobile Apps (iOS and Android)
Started Jan 15, 2026, 04:13 PM UTC· resolved Jan 15, 2026, 11:49 PM UTC
- investigating Jan 15, 2026, 04:13 PM UTC
We are getting reports of the iOS app crashing. We're investigating and will update here as soon as we know more.
- identified Jan 15, 2026, 06:17 PM UTC
We have found the crash only affects iOS 18.0 through 18.3.x. We are working on a hotfix for the issue or you can upgrade to a higher version of iOS.
- resolved Jan 15, 2026, 11:49 PM UTC
Our developers found the problem and have successfully deployed a hotfix. Feel free to head back to YNAB and test things out!
Minor December 12, 2025 CIBC (Canada): Connection Issues 52d 22h Plaid, MX
Started Dec 12, 2025, 12:05 AM UTC· resolved Feb 02, 2026, 11:01 PM UTC
- identified Dec 12, 2025, 12:05 AM UTC
Our import provider is aware of an issue impacting CIBC connections. Continue to use our other transaction entry methods to keep your accounts up to date!
- identified Feb 02, 2026, 11:01 PM UTC
Unfortunately, this issue with CIBC is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible. In the meantime, we recommend trying to connect every few weeks just in case our providers fix it before we're notified!
- resolved Feb 02, 2026, 11:01 PM UTC
This incident has been resolved.
Major November 18, 2025 Intermittent loading issues 2h 58m Mobile Apps (iOS and Android), Web App (app.ynab.com), Website (www.ynab.com), Public API
Started Nov 18, 2025, 12:14 PM UTC· resolved Nov 18, 2025, 03:12 PM UTC
- investigating Nov 18, 2025, 12:14 PM UTC
Due to an issue with one of our upstream providers, app.ynab.com, www.ynab.com, and other websites may load intermittently. We'll update here as we have more information.
- identified Nov 18, 2025, 12:32 PM UTC
Our upstream provider has identified the issue and is working to resolve it.
- resolved Nov 18, 2025, 03:12 PM UTC
This incident has been resolved.
Minor November 4, 2025 Navy Federal Credit Union: Connection Issues 1d 20h Plaid, MX
Started Nov 04, 2025, 09:58 PM UTC· resolved Nov 06, 2025, 06:48 PM UTC
- identified Nov 04, 2025, 09:58 PM UTC
YNABers are reporting seeing a "403 Forbidden Error" when trying to connect. Our import provider is aware of the issue and has confirmed Navy Federal Credit Union is currently experiencing some downtime. Please continue to use our other transaction entry methods to keep your accounts up to date!
- resolved Nov 06, 2025, 06:48 PM UTC
After monitoring Navy Federal Credit Union’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to refresh the connection, and if the issue persists, reach out to us at [email protected]!
Minor October 30, 2025 Fidelity: Connection Issues 76d 2h MX
Started Oct 30, 2025, 06:15 PM UTC· resolved Jan 14, 2026, 09:09 PM UTC
- identified Oct 30, 2025, 06:15 PM UTC
Our import provider is aware of an issue impacting Fidelity connections. They've identified the issue’s cause and are working with Fidelity. You can continue to use our other transaction entry methods to keep your accounts up to date. ⚠️Investment account holders (including Cash Management account): Please note that we expect these to have issues connecting or import incorrectly. See "I'm having trouble with my investment or loan account" for further information.
- identified Nov 06, 2025, 07:23 PM UTC
Issues persist while our import provider continues to work on a resolution, but we are seeing *some* improvement in connection stats. We suggest refreshing the bank connection occasionally, as this may help you get reconnected before the incident is officially resolved!
- resolved Jan 14, 2026, 09:09 PM UTC
Unfortunately, this issue with Fidelity Investments is proving to be more complex to resolve than anticipated. It is now considered a long-term issue. While work will continue to be done behind the scenes to restore the connection, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible. We'll post a final update here once it's resolved. In the meantime, we recommend trying to connect every few weeks just in case our providers release a fix before we're notified.
- postmortem May 12, 2026, 09:21 PM UTC
We have some good news to share! Our import provider has upgraded Fidelity to a direct, OAuth connection, so we are now resolving the long-standing incident. Please keep in mind we still can’t troubleshoot connection or data quality issues with **investment-based** accounts, like Cash Management accounts \(CMAs\). You can find more info on that [here](https://support.ynab.com/en_us/im-having-trouble-with-my-investment-or-loan-account-SJAyeIpwll). If you have any other questions, please feel free to reach out to us at [email protected]!
Notice October 27, 2025 Some YNABers unable to load YNAB on web 1h 3m Web App (app.ynab.com)
Started Oct 27, 2025, 09:54 PM UTC· resolved Oct 27, 2025, 10:57 PM UTC
- investigating Oct 27, 2025, 09:54 PM UTC
Some YNABers are unable to load YNAB on web. We're investigating the issue now.
- monitoring Oct 27, 2025, 10:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 10:57 PM UTC
We did it! This incident is resolved.
Notice October 20, 2025 Support Interruption 3h 7m
Started Oct 20, 2025, 07:55 PM UTC· resolved Oct 20, 2025, 11:02 PM UTC
- identified Oct 20, 2025, 07:55 PM UTC
The software we use for our support responses has been affected by the AWS outage today. If you've already reached out to support, you may experience a delay in us getting back to you. If you need to contact support, please send an email directly to [email protected] .
- monitoring Oct 20, 2025, 08:42 PM UTC
Our support software is working on a fix and we're preparing to resume support responses.
- resolved Oct 20, 2025, 11:02 PM UTC
Our Support software is back up and running and so is our team 🎉
Minor September 25, 2025 Web app slowness 2h 11m Web App (app.ynab.com)
Started Sep 25, 2025, 07:39 PM UTC· resolved Sep 25, 2025, 09:51 PM UTC
- investigating Sep 25, 2025, 07:39 PM UTC
We've received several reports of degraded web app performance. We're investigating the issue.
- monitoring Sep 25, 2025, 09:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2025, 09:51 PM UTC
This incident has been resolved.
Critical September 3, 2025 YNAB Application is down 19m Web App (app.ynab.com)
Started Sep 03, 2025, 08:22 AM UTC· resolved Sep 03, 2025, 08:41 AM UTC
- investigating Sep 03, 2025, 08:22 AM UTC
YNAB is currently experiencing an outage. We're investigating and will update here as soon as we know more.
- investigating Sep 03, 2025, 08:40 AM UTC
We are continuing to investigate this issue.
- resolved Sep 03, 2025, 08:41 AM UTC
Our developers found the problem and have successfully deployed the release. Feel free to head back to your budget and test things out!
Notice August 27, 2025 Slow Loading 6h 9m Mobile Apps (iOS and Android), Web App (app.ynab.com)
Started Aug 27, 2025, 02:15 PM UTC· resolved Aug 27, 2025, 08:24 PM UTC
- identified Aug 27, 2025, 02:15 PM UTC
The web app and mobile syncing are seeing slower response times as we do some database maintenance.
- resolved Aug 27, 2025, 08:24 PM UTC
Database maintenance is complete. Loading and syncing times are back to normal.
Minor August 13, 2025 High incidence of Not Allowed/abnormal traffic errors 1h 1m Web App (app.ynab.com)
Started Aug 13, 2025, 05:29 PM UTC· resolved Aug 13, 2025, 06:31 PM UTC
- investigating Aug 13, 2025, 05:29 PM UTC
We are currently investigating this issue.
- resolved Aug 13, 2025, 06:31 PM UTC
This incident has been resolved.
Minor June 11, 2025 Scotiabank: Connection and Transaction Issues 8d 5h Plaid, MX
Started Jun 11, 2025, 02:57 PM UTC· resolved Jun 19, 2025, 08:37 PM UTC
- investigating Jun 11, 2025, 02:57 PM UTC
We're investigating a spike in connection issues and transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
- identified Jun 12, 2025, 04:25 PM UTC
We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
- monitoring Jun 16, 2025, 04:28 PM UTC
Our Direct Import provider has resolved the issue with Scotiabank. Please remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, so if you need more help after removing and re-adding the connection, write to [email protected]!
- resolved Jun 19, 2025, 08:37 PM UTC
After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!
Minor June 5, 2025 Chase: Duplicate Credit Card Transactions 20d 22h Plaid, MX
Started Jun 05, 2025, 09:06 PM UTC· resolved Jun 26, 2025, 07:43 PM UTC
- investigating Jun 05, 2025, 09:06 PM UTC
We're investigating a spike in duplicate transaction issues with Chase *credit card* accounts. Duplicate transactions are typically a one-time occurrence, so we ask that you please refer to our Troubleshooting Linked Accounts article for next steps! If duplicates continue to import after you've followed those steps, you can reach out to us at [email protected] with: (1) your credit card account name and (2) a screenshot how those transactions look in YNAB. Then we'll be able to troubleshoot the issue further with our import providers.
- resolved Jun 26, 2025, 07:43 PM UTC
After monitoring this issue over the past month, we have confirmed it's resolved. If you've already tried removing and re-adding your Chase connection and duplicates have imported since, please reach out to us with the Chase credit card account name and transaction examples at [email protected]!
Minor May 6, 2025 Degraded performance on iOS App 18h 4m Mobile Apps (iOS and Android)
Started May 06, 2025, 12:23 AM UTC· resolved May 06, 2025, 06:27 PM UTC
- investigating May 06, 2025, 12:23 AM UTC
We are hearing reports of slowness or unresponsiveness on the iOS app. We are currently investigating this issue!
- investigating May 06, 2025, 03:02 PM UTC
We are continuing to investigate this issue.
- resolved May 06, 2025, 06:27 PM UTC
This incident has been resolved! If you're still seeing issues, please delete and reinstall your mobile app to get the latest version!
Minor April 16, 2025 Multiple European Institutions: Connections Down 49d 22h Plaid
Started Apr 16, 2025, 06:15 PM UTC· resolved Jun 05, 2025, 04:47 PM UTC
- identified Apr 16, 2025, 06:15 PM UTC
We're seeing a spike in connection issues with multiple European financial institutions. Our Direct Import provider is aware of the issue and working with the financial institutions on a fix. We'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
- identified Apr 23, 2025, 06:13 PM UTC
Our import provider is working hard to resolve this issue. There aren’t any actionable updates to share just yet, but we’re keeping a close eye and will share more as soon as we can. Thanks so much for your patience!
- identified Apr 29, 2025, 07:50 PM UTC
Good news! This is now only impacting the following financial institutions: - Argenta - AXA Banque (BE) - Bank Pekao - GarantiBank - HSBC (FR) - Particuliers - ING Bank Śląski - Permanent tsb - PKO Bank Polski If you're having an issue with a bank that isn't listed above, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!
- identified May 15, 2025, 09:26 PM UTC
A bit more good news! The issue has been resolved for Permanent tsb. If you're still having an issue with Permanent tsb, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]! Here is the updated list of impacted financial institutions: - Argenta - AXA Banque (BE) - Bank Pekao - GarantiBank - HSBC (FR) - Particuliers - ING Bank Śląski - PKO Bank Polski
- identified Jun 02, 2025, 08:55 PM UTC
This issue has been resolved for two more institutions: - Bank Pekao - Argenta If you're still having an issue with either of those, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!
- resolved Jun 05, 2025, 04:47 PM UTC
Unfortunately, this issue is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue for the remaining five financial institutions: - AXA Banque (BE) - GarantiBank (NL) - HSBC (FR) - ING Bank Śląski (PL) - PKO Bank Polski (PL) Our import provider will continue work behind the scenes, but we'll be retiring this from our Status Page to keep the information here fresh and relevant to newer incidents. When/if this issue is resolved for any of these institutions, we'll post a final update here and anyone subscribed to it will receive an email. In the meantime, we recommend trying to connect every few weeks just in case our provider fixes it before we're notified!
- postmortem Aug 28, 2025, 06:50 PM UTC
Great news for **ING Bank Śląski \(PL\)** and **PKO Bank Polski \(PL\)**! After working through the complexities of this issue with both banks, our provider let us know the long-term connection issues are now resolved. Unfortunately, we expect connection issues will remain indefinitely for the following institutions: * AXA Banque \(BE\) * GarantiBank \(NL\) * HSBC \(FR\) If you have any questions, please don’t hesitate to reach out to our Support team at [[email protected]](mailto:[email protected]).
Minor April 3, 2025 Charles Scwhab - Transaction Issues 7d 5h Plaid, MX
Started Apr 03, 2025, 04:16 PM UTC· resolved Apr 10, 2025, 09:53 PM UTC
- investigating Apr 03, 2025, 04:16 PM UTC
We're investigating a spike in $0.00 transaction imports from Charles Schwab. These incorrect transactions will no longer import while we work with our Direct Import provider to learn more. We'll post updates here as we have them. In the meantime, you can delete the $0.00 transactions. If your issue doesn’t match this description or you're missing real transactions, remove and re-add the connection. If the issue persists, write to [email protected]!
- monitoring Apr 08, 2025, 07:47 PM UTC
Charles Schwab has fixed the bug that was causing $0.00 transactions. You will need to delete any transactions that imported incorrectly before today, and you should no longer see this issue moving forward. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
- resolved Apr 10, 2025, 09:53 PM UTC
After monitoring Charles Schwab for the past few days, we’ve confirmed this issue is resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!