Synchrony: Connection Issues

Update timeline

1. identified May 26, 2026, 07:34 PM UTC

   Our Direct Import provider has identified and is working on an issue that's causing widespread connection issues for all Synchrony and Synchrony-related institutions (e.g., Amazon, Lowe's, Sam's Club, and other store cards). Please use our other transaction entry methods to keep your accounts up to date.

2. identified May 28, 2026, 04:20 PM UTC

   We are still monitoring this incident, but institutions that were disabled have been enabled again and we're seeing an improvement in connection success for Synchrony institutions. If you have an existing connection, be sure to reset it periodically. This may help you get connected faster as fixes are rolled out!

3. monitoring Jun 08, 2026, 05:42 PM UTC

   Our Direct Import provider has resolved the issue with Synchrony Credit Cards and we're noticing an improvement in connection success rates. Follow the prompts to reauthorize your connection, or reset the connection if you're still running into issues. Be sure to try the general "Synchrony - Credit Cards" option if your card's specific connection doesn't work. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

4. resolved Jun 11, 2026, 07:29 PM UTC

   After monitoring Synchrony’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to reset the connection, and if the issue persists, reach out to us at [email protected]!