You Need A Budget incident
Scotiabank: Connection and Transaction Issues
Resolved after 8 days 5 hours, affecting Plaid and MX, on June 11, 2025.
After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!
Affected components
Update timeline
- investigating Jun 11, 2025, 02:57 PM UTC
We're investigating a spike in connection issues and transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
- identified Jun 12, 2025, 04:25 PM UTC
We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
- monitoring Jun 16, 2025, 04:28 PM UTC
Our Direct Import provider has resolved the issue with Scotiabank. Please remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, so if you need more help after removing and re-adding the connection, write to [email protected]!
- resolved Jun 19, 2025, 08:37 PM UTC
After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!
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