Resolved after 3 hours 7 minutes, on October 20, 2025.
Our support software is working on a fix and we're preparing to resume support responses.
Update timeline
- identified Oct 20, 2025, 07:55 PM UTC
The software we use for our support responses has been affected by the AWS outage today. If you've already reached out to support, you may experience a delay in us getting back to you. If you need to contact support, please send an email directly to [email protected] .
- monitoring Oct 20, 2025, 08:42 PM UTC
Our support software is working on a fix and we're preparing to resume support responses.
- resolved Oct 20, 2025, 11:02 PM UTC
Our Support software is back up and running and so is our team 🎉
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