You Need A Budget Outage History

Started Mar 27, 2025, 07:30 PM UTC· resolved Apr 03, 2025, 07:01 PM UTC

1. investigating Mar 27, 2025, 07:30 PM UTC

   We're investigating a spike in transactions not importing for Target Credit Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

2. monitoring Apr 01, 2025, 05:38 PM UTC

   Our Direct Import provider has resolved the issue with Target Credit Card. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

3. resolved Apr 03, 2025, 07:01 PM UTC

   After monitoring Target Credit Card’s connection, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

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Started Mar 25, 2025, 06:39 PM UTC· resolved May 06, 2025, 08:45 PM UTC

1. investigating Mar 25, 2025, 06:39 PM UTC

   We're investigating a spike in connection issues with Tangerine Bank (CA). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

2. identified Mar 27, 2025, 07:08 PM UTC

   We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress. In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly! Otherwise, please continue to use our other transaction entry methods to keep your accounts up to date.

3. identified Apr 17, 2025, 09:09 PM UTC

   Our import provider is continuing to work on this issue, but there are no actionable updates to share at this time. Thank you for hanging in there with us!

4. monitoring Apr 29, 2025, 08:04 PM UTC

   Our Direct Import provider has resolved the issue with Tangerine. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

5. resolved May 06, 2025, 08:45 PM UTC

   After monitoring Tangerine’s connection for the past week, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

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Started Feb 25, 2025, 08:22 PM UTC· resolved Feb 26, 2025, 01:51 PM UTC

1. investigating Feb 25, 2025, 08:22 PM UTC

   We've had multiple reports that sign-in with Apple is not working. We are looking into it now and will update here when we have more details.

2. investigating Feb 25, 2025, 09:31 PM UTC

   We believe this is only affecting YNABers logging in on web using Safari as their browser. Please try logging in using another browser or one of our mobile apps for now. We're still working on it!

3. monitoring Feb 25, 2025, 10:34 PM UTC

   We released a fix and are monitoring results. Please write in to [email protected] if you're still getting an error when signing in with Apple.

4. resolved Feb 26, 2025, 01:51 PM UTC

   We haven't had any further reports since we implemented the fix, so we're marking this as resolved.

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Started Jan 28, 2025, 09:49 PM UTC· resolved Mar 06, 2025, 10:05 PM UTC

1. investigating Jan 28, 2025, 09:49 PM UTC

   We're investigating a spike in transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

2. investigating Jan 30, 2025, 07:35 PM UTC

   We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.

3. identified Feb 13, 2025, 07:36 PM UTC

   Our import providers are continuing to work on Scotiabank. We will keep an eye out for any share-worthy or actionable updates and post here as soon as we have one. Thank you for hanging in there!

4. monitoring Feb 27, 2025, 10:08 PM UTC

   Our Direct Import provider has resolved the issue with Scotiabank. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

5. resolved Mar 06, 2025, 10:05 PM UTC

   After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

Read the full incident report →

Started Jan 24, 2025, 02:05 AM UTC· resolved Mar 11, 2025, 03:41 PM UTC

1. investigating Jan 24, 2025, 02:05 AM UTC

   We're investigating a spike in reports of missing CC accounts for Desjardins. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, you might be able to link your credit card via the "Desjardins VISA" option in the list or use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

2. identified Jan 30, 2025, 09:53 PM UTC

   We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Again, you may be able to link your credit card via the "Desjardins VISA" option in the list. Otherwise, please continue to use our other transaction entry methods to keep your credit card accounts up to date.

3. investigating Jan 30, 2025, 10:09 PM UTC

   While I don't have anything actionable to update you on, we have heard from Plaid who has escalated this issue with their engineering team. We'll continue to give updates as we have them in the meantime. Keep on keeping on!

4. monitoring Mar 06, 2025, 08:46 PM UTC

   Our Direct Import provider has resolved the issue with Desjardins. 🥳 If you're still not seeing a credit card account listed, remove and re-add the Desjardins connection to see if it appears and re-link all accounts to the new connection. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

5. resolved Mar 11, 2025, 03:41 PM UTC

   After monitoring Desjardins for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

Read the full incident report →

Started Jan 21, 2025, 02:26 PM UTC· resolved Feb 20, 2025, 09:36 PM UTC

1. identified Jan 21, 2025, 02:26 PM UTC

   Starting January 21, 2025 TrueLayer, our direct import provider for Europe, is retiring coverage for a number of countries. In order to continue offering direct import to our European customers, we are partnering with Plaid. As we transition, you may experience import outages, and unfortunately there are some banks we currently offer coverage for that will not be supported through Plaid. We will keep updating the status page as we move through the early days of this first migration. Check out this article for more information and to learn which banks will be impacted.

2. monitoring Jan 24, 2025, 02:00 AM UTC

   Things are going well so far, although we are investigating some early reports of data quality issues (mostly payee related) and seeing if there's anything we can do to improve. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

3. monitoring Jan 30, 2025, 07:19 PM UTC

   Things are continuing to go well and we're working through any issues as they come! For those that may be experiencing some changes to their payees, we've learned this is expected behavior given the data we are receiving from the bank and Plaid. We're hopeful this will improve as we learn more, and in the meantime you can customize your payee renaming rules which might help clean things up. If you need more help with anything at all, write to [email protected]!

4. resolved Feb 20, 2025, 09:36 PM UTC

   This has been up and running for a while, so we're resolving it on the status page. If you need more help with anything at all, write to [email protected]!

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Started Dec 09, 2024, 04:23 PM UTC· resolved Dec 09, 2024, 10:07 PM UTC

1. investigating Dec 09, 2024, 04:23 PM UTC

   Our release this morning seems to have impacted Direct Import on one of our import providers (MX). We are looking into it!

2. monitoring Dec 09, 2024, 04:50 PM UTC

   A fix has been put in place for this issue, so Direct Import should be back up and running now! We'll keep our eyes on it for another little while.

3. resolved Dec 09, 2024, 10:07 PM UTC

   This incident has been resolved.

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Started Dec 05, 2024, 11:35 PM UTC· resolved Jan 16, 2025, 10:05 PM UTC

1. investigating Dec 05, 2024, 11:35 PM UTC

   We've been investigating a spike in connection and transaction issues with Schools First FCU. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

2. identified Dec 10, 2024, 07:50 PM UTC

   We've identified the cause of the issue; School's First is blocking aggregation attempts. Our Direct Import provider is working on the next steps, and we'll keep you updated as things progress. Continue to use our other transaction entry methods to keep your accounts up to date.

3. identified Dec 17, 2024, 09:41 PM UTC

   Our Direct Import is still working to address the blocking issue, but we'll keep you updated as things progress. Continue to use our other transaction entry methods to keep your accounts up to date.

4. identified Jan 01, 2025, 04:10 PM UTC

   I wish we had more than a non-update to start the new year, but it looks like things are still in a holding pattern with SchoolsFirst. Our direct import provider is still working to address the blocking issue, and we'll continue to keep you updated as things progress.

5. identified Jan 09, 2025, 09:08 PM UTC

   Another non-update here...Our direct import provider is still working to address the blocking issue, and we'll continue to keep you updated as things progress.

6. resolved Jan 16, 2025, 10:05 PM UTC

   Unfortunately, this issue with Schools First FCU is proving to be much more complex to resolve than anticipated and is now considered a long-term issue. While our import providers will continue working on this behind the scenes, we'll be retiring it from our Status Page to keep the information here as fresh and relevant as possible. Once the issues with Schools First are officially resolved, we'll post a final update here. In the meantime, we recommend trying to connect every few weeks just in case our providers fix it before we're notified.

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Started Dec 02, 2024, 09:15 PM UTC· resolved Jan 01, 2025, 04:45 PM UTC

1. investigating Dec 02, 2024, 09:15 PM UTC

   We're investigating a spike in connection issues with Tangerine Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

2. identified Dec 05, 2024, 09:07 PM UTC

   We've identified the cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.

3. identified Dec 12, 2024, 08:51 PM UTC

   We're noticing signs of improvement, but not enough to call this resolved. Our import provider is continuing to work on it, and we'll let you know as soon as we have a more substantial update. Thank you for hanging in there!

4. monitoring Dec 17, 2024, 09:37 PM UTC

   Our Direct Import provider has confirmed that the issue with Tangerine is resolved -- they are seeing higher rates of success and transaction imports. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

5. resolved Jan 01, 2025, 04:45 PM UTC

   After monitoring Tangerine’s connection for the past couple weeks, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

Read the full incident report →

Started Dec 02, 2024, 04:31 PM UTC· resolved Dec 02, 2024, 06:00 PM UTC

1. investigating Dec 02, 2024, 04:31 PM UTC

   YNAB is currently experiencing an outage. We're investigating and will update here as soon as we know more.

2. resolved Dec 02, 2024, 06:00 PM UTC

   Our developers found the problem and have successfully got the app back up and running. Feel free to head back to your budget and test things out!

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Started Nov 25, 2024, 07:30 PM UTC· resolved Nov 25, 2024, 07:52 PM UTC

1. investigating Nov 25, 2024, 07:30 PM UTC

   YNAB is currently experiencing an outage. We're investigating and will update here as soon as we know more.

2. monitoring Nov 25, 2024, 07:42 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 25, 2024, 07:52 PM UTC

   This incident has been resolved.

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Started Nov 05, 2024, 07:41 PM UTC· resolved Dec 12, 2024, 09:14 PM UTC

1. investigating Nov 05, 2024, 07:41 PM UTC

   We're investigating a spike in connection issues AND incorrect transaction imports with RBC Canada. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

2. investigating Nov 05, 2024, 09:12 PM UTC

   If your transactions are importing with swapped inflows and outflows, be sure to check out this section of our Troubleshooting Linked Accounts guide to help get your accounts back on track!

3. investigating Nov 05, 2024, 09:15 PM UTC

   We are continuing to investigate this issue.

4. monitoring Nov 06, 2024, 10:55 PM UTC

   The issues with RBC have been resolved. If you're still running into issues, remove and re-add the connection. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

5. monitoring Nov 13, 2024, 06:45 PM UTC

   After monitoring this further, we determined that it hasn't been resolved—connection and transaction issues persist. We'll continue working with our Direct Import providers on the next steps and update you as things progress! In the meantime, continue to use our other transaction entry methods to keep your accounts up to date or, if your transactions imported incorrectly, check out this section of our Troubleshooting Linked Accounts guide.

6. monitoring Nov 21, 2024, 09:56 PM UTC

   We're noticing signs of an improvement in data quality and connection success. We aren't ready to call this resolved just yet, but we'll continue monitoring for further improvements over the next week and update you as soon as we're sure it's resolved. Thank you for hanging in there!

7. monitoring Dec 10, 2024, 08:02 PM UTC

   Our Direct Import provider has resolved the widespread connection and transaction issues with RBC. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

8. resolved Dec 12, 2024, 09:14 PM UTC

   After monitoring RBC’s connection for the past few days, we’ve confirmed it's resolved. 🎉 If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!

Read the full incident report →

Started Nov 04, 2024, 03:25 PM UTC· resolved Nov 07, 2024, 03:35 AM UTC

1. investigating Nov 04, 2024, 03:25 PM UTC

   We're investigating a spike in connection issues with American Express UK. TrueLayer is aware of the issue and working on it, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

2. monitoring Nov 05, 2024, 02:35 PM UTC

   Our direct import provider (TrueLayer) believes the issue with Amex UK is resolved. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

3. monitoring Nov 05, 2024, 04:00 PM UTC

   We're hearing reports of the issue persisting for some users. TrueLayer has asked to try clearing your cookies and cache first, and then trying the Amex UK connection once more. Here are instructions for Chrome, Firefox, Safari, and Edge. If the issue still persists, write to [email protected]!

4. resolved Nov 07, 2024, 03:35 AM UTC

   After monitoring the Amex UK connection for the past few days, we’ve confirmed this issue is resolved. If you need more help, write to [email protected]!

Read the full incident report →