Yellow AI incident

Engagement Service Disruption Impacting Notification Delivery

Notice Resolved

Yellow AI experienced a notice incident on April 23, 2026 affecting Yellow.ai and Engagement (IND), lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 07:30 AM UTC
Resolved
Apr 23, 2026, 09:49 AM UTC
Duration
2h 19m
Detected by Pingoru
Apr 23, 2026, 07:30 AM UTC

Affected components

Yellow.aiEngagement (IND)

Update timeline

  1. investigating Apr 23, 2026, 07:30 AM UTC

    We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information.

  2. identified Apr 23, 2026, 07:44 AM UTC

    We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- **Update** The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest.

  3. monitoring Apr 23, 2026, 07:58 AM UTC

    A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability.