NLP Service Degradation in JKT Region

Update timeline

1. investigating May 17, 2026, 01:45 PM UTC

   **Incident: NLP Service Degradation in JKT Region** We are currently experiencing an issue impacting NLP services in the JKT region. **Impact:** Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows. **Current Status:** Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. We are currently investigating this incident.

2. identified May 17, 2026, 03:46 PM UTC

   **Incident: NLP Service Degradation in JKT Region** We are currently experiencing an issue impacting NLP services in the JKT region. **Impact:** Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows. **Current Status:** Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible. We are currently investigating this incident.

3. monitoring May 17, 2026, 04:19 PM UTC

   We implemented a fix and are currently monitoring the result.

4. resolved May 17, 2026, 04:20 PM UTC

   **NLP Service Degradation in JKT Region** The issue impacting NLP services in the JKT region has been resolved. Our teams identified the root cause and implemented mitigation steps to restore normal functionality. Bots in the affected region should now be responding as expected. We will continue to monitor the services closely to ensure platform stability.