Xander Outage History

Xander had 44 outages in the last 2 years totaling 255h 32m of downtime — averaging 1.8 incidents per month.

There were 44 Xander outages since June 16, 2025 totaling 255h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xandr.com

Notice July 1, 2026

Monetize and Invest UI and API Issue Saving Line Item Objects

Detected by Pingoru: Jul 01, 2026, 10:38 AM UTC
Resolved: Jul 01, 2026, 02:43 PM UTC
Duration: 4h 4m

Timeline · 2 updates

investigating Jul 01, 2026, 10:38 AM UTC

We are currently investigating the following issue: Component(s): User Interface, API Impact(s): - Creating and Editing Line Item objects Not Impacted: - Ad Serving - Bidding - Reporting Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
resolved Jul 01, 2026, 02:43 PM UTC

Resolved - Our engineering team has identified the root cause and rolled back the change responsible for the issue. The service has now been fully restored, and normal functionality has resumed. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor June 23, 2026

Unable to create or edit Line Items in the UI

Detected by Pingoru: Jun 23, 2026, 09:43 PM UTC
Resolved: Jun 23, 2026, 09:43 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 23, 2026, 09:43 PM UTC

On June 23, 2026, between approximately 4:16 PM and 5:38 PM EST, users may have experienced a 404 error when attempting to create or edit Line Items via the UI. Our engineering team has identified the root cause and rolled back the change responsible for the issue. The service has now been fully restored, and normal functionality has resumed. We apologize for any inconvenience this may have caused.

Read the full incident report →

Notice June 12, 2026

Stale Reporting Data

Detected by Pingoru: Jun 12, 2026, 09:13 AM UTC
Resolved: Jun 12, 2026, 06:03 PM UTC
Duration: 8h 50m

Timeline · 3 updates

investigating Jun 12, 2026, 09:13 AM UTC

We are aware of an issue causing delays in several reports in Monetize and Curate. When running a report, users may find that the most recent data are over 6 hours old. Our engineering team is aware of the issue and working on a fix. Thank you for your patience! In the meantime, please try different reports such as Network Analytics Report, as this will have all the data.
identified Jun 12, 2026, 12:29 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jun 12, 2026, 06:03 PM UTC

This incident has been resolved

Read the full incident report →

Notice May 12, 2026

Prebid Services in Frankfurt data center is experiencing connectivity issues

Detected by Pingoru: May 12, 2026, 09:25 AM UTC
Resolved: May 12, 2026, 03:32 PM UTC
Duration: 6h 6m

Timeline · 3 updates

investigating May 12, 2026, 09:25 AM UTC

We are currently investigating the following issue:: Component(s): Bidding, Ad Serving Impact(s): Decrease in requests sent to Bidder customers Not Impacted: UI API Geolocation(s): Central Europe (FRA1) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring May 12, 2026, 09:39 AM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved May 12, 2026, 03:32 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice May 5, 2026

Reporting Data Experiencing Delays

Detected by Pingoru: May 05, 2026, 12:34 PM UTC
Resolved: May 06, 2026, 11:51 AM UTC
Duration: 23h 16m

Timeline · 4 updates

investigating May 05, 2026, 12:34 PM UTC

We are currently investigating the following issue:: Component(s): Reporting pages, API Impact(s): Data unavailable through affected service(s) Not Impacted: Ad Serving Bidding UI Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring May 05, 2026, 04:52 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
monitoring May 05, 2026, 08:09 PM UTC

We are continuing to monitor for any further issues.
resolved May 06, 2026, 11:51 AM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice May 1, 2026

Retroactive: Platform outage impacting UIs, APIs, and adserving

Detected by Pingoru: May 01, 2026, 08:58 PM UTC
Resolved: May 01, 2026, 08:58 PM UTC
Duration: —

Timeline · 1 update

resolved May 01, 2026, 08:58 PM UTC

The incident has been fully resolved.: Component(s): Ad Serving, API, UI Impact(s): Monetize and Curate Not Impacted: . Geolocation(s): Global (Global) Status: Event occurred between 18:40 UTC to 19:35 UTC. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice April 27, 2026

Reporting data is stale

Detected by Pingoru: Apr 27, 2026, 02:30 PM UTC
Resolved: Apr 28, 2026, 05:07 PM UTC
Duration: 1d 2h

Timeline · 4 updates

investigating Apr 27, 2026, 02:30 PM UTC

We are currently investigating the following issue:: Component(s): Reporting Impact(s): Stale reporting data Some data incomplete or incorrect until reprocessed (please repull data as necessary) Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
identified Apr 27, 2026, 04:26 PM UTC

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
monitoring Apr 27, 2026, 11:57 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Apr 28, 2026, 05:07 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice April 24, 2026

Some Ad Requests from Xbox to Monetize Member 280 being filtered

Detected by Pingoru: Apr 24, 2026, 05:59 PM UTC
Resolved: Apr 24, 2026, 08:43 PM UTC
Duration: 2h 43m

Timeline · 4 updates

investigating Apr 24, 2026, 05:59 PM UTC

We are currently investigating the following issue:: Component(s): Ad Serving, Bidding Impact(s): Increase in filtered requests from Xbox is leading to drop in impressions Not Impacted: UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
identified Apr 24, 2026, 06:24 PM UTC

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
monitoring Apr 24, 2026, 07:43 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Apr 24, 2026, 08:43 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice March 27, 2026

Monetize and Curate UI Unavailable

Detected by Pingoru: Mar 27, 2026, 02:13 AM UTC
Resolved: Mar 27, 2026, 04:22 AM UTC
Duration: 2h 8m

Timeline · 2 updates

investigating Mar 27, 2026, 02:13 AM UTC

We are currently investigating the following issue:: Component(s): UI Impact(s): Page load failures and errors in user interface Some users unable to log in Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
resolved Mar 27, 2026, 04:22 AM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice February 27, 2026

Curate members may experience loss of source deals

Detected by Pingoru: Feb 27, 2026, 02:57 AM UTC
Resolved: Feb 28, 2026, 12:32 AM UTC
Duration: 21h 35m

Timeline · 4 updates

identified Feb 27, 2026, 02:57 AM UTC

We have identified the following issue:: Component(s): Partner/Deal pages, Curated deals Impact(s): Curate members may experience significant loss of source/publisher deals. Not Impacted: UI API Geolocation(s): North America - West Coast (LAX1), North America - East Coast (NYM2) Status: Our engineers are actively working towards the resolution of the identified issue, buyers will be unable to access source deals until resolved. We will provide an update as soon as possible. Thank you for your patience.
monitoring Feb 27, 2026, 05:01 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
monitoring Feb 27, 2026, 05:10 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Feb 28, 2026, 12:32 AM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice February 6, 2026

Retroactive - UI instability between 1910 - 1940 UTC in LAX on 6 February 2026

Detected by Pingoru: Feb 06, 2026, 07:56 PM UTC
Resolved: Feb 06, 2026, 07:56 PM UTC
Duration: —

Timeline · 1 update

resolved Feb 06, 2026, 07:56 PM UTC

The incident has been fully resolved.: Component(s): UI Impact(s): Data unavailable through affected service(s) Slower report retrieval Page load failures and errors in user interface Not Impacted: Bidding Geolocation(s): North America - West Coast (LAX1) Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice February 6, 2026

Curator Analytics Report is unavailable

Detected by Pingoru: Feb 06, 2026, 11:09 AM UTC
Resolved: Feb 06, 2026, 01:47 PM UTC
Duration: 2h 37m

Timeline · 2 updates

investigating Feb 06, 2026, 11:09 AM UTC

We are currently investigating the following issue:: Component(s): Curator Analytics Report Impact(s): Unable to pull a Curator Analytics Report via UI and API Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
resolved Feb 06, 2026, 01:47 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice January 30, 2026

DV360 Google bidder is currently unavailable

Detected by Pingoru: Jan 30, 2026, 06:17 PM UTC
Resolved: Jan 30, 2026, 10:05 PM UTC
Duration: 3h 47m

Timeline · 3 updates

identified Jan 30, 2026, 06:17 PM UTC

We have identified the following issue:: Component(s): Ad Serving Impact(s): Some campaigns using DV360 may experience limited delivery during this period Not Impacted: N/A Geolocation(s): Global (Global) Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.
monitoring Jan 30, 2026, 09:09 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Jan 30, 2026, 10:05 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice January 16, 2026

Delays in how quickly updates would be visible and take effect

Detected by Pingoru: Jan 16, 2026, 01:31 PM UTC
Resolved: Jan 16, 2026, 01:31 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 16, 2026, 01:31 PM UTC

The incident has been fully resolved.: Component(s): Console Bidder, Impbus Impact(s): Any changes carried out between 11:43 UTC and 13:16 UTC would not have been reflected in the platform. Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice January 15, 2026

Reporting and LLD experiencing delays

Detected by Pingoru: Jan 15, 2026, 03:26 PM UTC
Resolved: Jan 16, 2026, 02:51 PM UTC
Duration: 23h 25m

Timeline · 2 updates

monitoring Jan 15, 2026, 03:26 PM UTC

We have patched the issue and are monitoring our systems closely.: Component(s): Forecasting, Reporting pages, Reporting, Log Level Data Impact(s): Stale reporting data Some data incomplete or incorrect until reprocessed (please repull data as necessary) Data unavailable through affected service(s) Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as the issue has been fully resolved.
resolved Jan 16, 2026, 02:51 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice January 15, 2026

Monetize and Curate UI intermitent issues

Detected by Pingoru: Jan 15, 2026, 10:15 AM UTC
Resolved: Jan 16, 2026, 12:18 PM UTC
Duration: 1d 2h

Timeline · 4 updates

investigating Jan 15, 2026, 10:15 AM UTC

We are currently investigating the following issue:: Component(s): Partner/Deal pages, Sell-side pages Impact(s): Page load failures and errors in user interface Not Impacted: Ad Serving Bidding API Geolocation(s): Western Europe (AMS3) Status: We will provide an update as soon as more information is available. Thank you for your patience.
identified Jan 15, 2026, 10:47 PM UTC

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
monitoring Jan 15, 2026, 11:00 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Jan 16, 2026, 12:18 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice January 14, 2026

Monetize UI Unavailable

Detected by Pingoru: Jan 14, 2026, 10:21 AM UTC
Resolved: Jan 14, 2026, 07:01 PM UTC
Duration: 8h 40m

Timeline · 3 updates

investigating Jan 14, 2026, 10:21 AM UTC

We are currently investigating the following issue: Component(s): UI, Monetize Impact(s): Page load failures and errors in user interface 504 Error - Timeouts when trying to login to Monetize UI Not Impacted: Ad Serving Bidding API Geolocation(s): Western Europe (AMS3) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring Jan 14, 2026, 03:54 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Jan 14, 2026, 07:01 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice December 24, 2025

Some hosted video and audio creatives remain in asset processing status

Detected by Pingoru: Dec 24, 2025, 03:33 PM UTC
Resolved: Dec 25, 2025, 12:03 AM UTC
Duration: 8h 29m

Timeline · 3 updates

investigating Dec 24, 2025, 03:33 PM UTC

We are currently investigating the following issue:: Component(s): Creative uploads Impact(s): Already uploaded video/audio creatives are impacted, new uploads are currently not affected. Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring Dec 24, 2025, 05:37 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Dec 25, 2025, 12:03 AM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice December 21, 2025

Analytics report is currently having delays

Detected by Pingoru: Dec 21, 2025, 12:36 PM UTC
Resolved: Dec 21, 2025, 01:07 PM UTC
Duration: 30m

Timeline · 2 updates

investigating Dec 21, 2025, 12:36 PM UTC

We are currently investigating the following issue:: Component(s): Analytics reports Impact(s): Stale reporting data Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
resolved Dec 21, 2025, 01:07 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice December 17, 2025

Reporting and LLD are currently experiencing delays

Detected by Pingoru: Dec 17, 2025, 04:17 PM UTC
Resolved: Dec 19, 2025, 10:49 PM UTC
Duration: 2d 6h

Timeline · 5 updates

investigating Dec 17, 2025, 04:17 PM UTC

We are currently investigating the following issue:: Component(s): Reporting pages, Reporting Impact(s): Stale reporting data Not Impacted: Ad Serving Bidding Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
identified Dec 17, 2025, 06:00 PM UTC

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
investigating Dec 17, 2025, 06:01 PM UTC

We are investigating the issue and will provide an update as soon as more information is available. Thank you for your patience.
monitoring Dec 18, 2025, 07:56 AM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Dec 19, 2025, 10:49 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice December 9, 2025

Audience segments are not appearing when creating or editing a line item

Detected by Pingoru: Dec 09, 2025, 09:49 AM UTC
Resolved: Dec 09, 2025, 06:13 PM UTC
Duration: 8h 23m

Timeline · 2 updates

investigating Dec 09, 2025, 09:49 AM UTC

We are currently investigating the following issue:: Component(s): UI Impact(s): Page load failures and errors in user interface Not Impacted: Ad Serving Bidding API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
resolved Dec 09, 2025, 06:13 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice November 21, 2025

Forecasting Data Delays

Detected by Pingoru: Nov 21, 2025, 03:40 PM UTC
Resolved: Nov 21, 2025, 08:14 PM UTC
Duration: 4h 33m

Timeline · 3 updates

investigating Nov 21, 2025, 03:40 PM UTC

We are currently investigating the following issue:: Component(s): Forecasting Impact(s): Latency, timeouts and errors in API Not Impacted: Ad Serving Bidding API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring Nov 21, 2025, 06:01 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Nov 21, 2025, 08:14 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice November 12, 2025

EMEA clients may see 403 or 504 errors while calling Invest/Monetize APIs

Detected by Pingoru: Nov 12, 2025, 12:46 AM UTC
Resolved: Nov 12, 2025, 07:22 AM UTC
Duration: 6h 36m

Timeline · 3 updates

investigating Nov 12, 2025, 12:46 AM UTC

We are currently investigating the following issue:: Component(s): API Impact(s): Latency, timeouts and errors in API Not Impacted: Ad Serving Bidding UI Geolocation(s): Central Europe (FRA1), Western Europe (AMS3) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring Nov 12, 2025, 01:03 AM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Nov 12, 2025, 07:22 AM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice October 29, 2025

AST Not Loading due to Azure Outage

Detected by Pingoru: Oct 29, 2025, 05:20 PM UTC
Resolved: Oct 29, 2025, 10:06 PM UTC
Duration: 4h 45m

Timeline · 3 updates

investigating Oct 29, 2025, 05:20 PM UTC

We are currently investigating the following issue: Component(s): Monetize Impact(s): Multiple clients have reported that AST is not loading. We are investigating a suspected DNS issue impacting multiple services and cloud providers. Not Impacted: UI API Geolocation(s): Asia Pacific (SIN3), North America - West Coast (LAX1), Western Europe (AMS3), North America - East Coast (NYM2), Central Europe (FRA1) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring Oct 29, 2025, 08:45 PM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Oct 29, 2025, 10:06 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →

Notice October 28, 2025

Unable to add or edit deal flight dates

Detected by Pingoru: Oct 28, 2025, 10:34 AM UTC
Resolved: Oct 28, 2025, 06:18 PM UTC
Duration: 7h 43m

Timeline · 3 updates

investigating Oct 28, 2025, 10:34 AM UTC

We are currently investigating the following issue:: Component(s): Partner/Deal pages Impact(s): Unable to save/edit objects Not Impacted: Ad Serving Bidding API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
monitoring Oct 28, 2025, 11:49 AM UTC

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
resolved Oct 28, 2025, 06:18 PM UTC

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

Read the full incident report →