Xander incident

Prebid Services in Frankfurt data center is experiencing connectivity issues

Notice Resolved View vendor source →

Xander experienced a notice incident on May 12, 2026, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 09:25 AM UTC
Resolved
May 12, 2026, 03:32 PM UTC
Duration
6h 6m
Detected by Pingoru
May 12, 2026, 09:25 AM UTC

Update timeline

  1. investigating May 12, 2026, 09:25 AM UTC

    We are currently investigating the following issue:: Component(s): Bidding, Ad Serving Impact(s): Decrease in requests sent to Bidder customers Not Impacted: UI API Geolocation(s): Central Europe (FRA1) Status: We will provide an update as soon as more information is available. Thank you for your patience.

  2. monitoring May 12, 2026, 09:39 AM UTC

    We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

  3. resolved May 12, 2026, 03:32 PM UTC

    The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.