Xander incident

Prebid Services in Frankfurt data center is experiencing connectivity issues

Notice Ongoing View vendor source →

Xander is currently experiencing a notice incident, which began 3h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 09:25 AM UTC
Resolved
Ongoing
Duration
● 3h 8m
Detected by Pingoru
May 12, 2026, 09:25 AM UTC

Update timeline

  1. investigating May 12, 2026, 09:25 AM UTC

    We are currently investigating the following issue:: Component(s): Bidding, Ad Serving Impact(s): Decrease in requests sent to Bidder customers Not Impacted: UI API Geolocation(s): Central Europe (FRA1) Status: We will provide an update as soon as more information is available. Thank you for your patience.

  2. monitoring May 12, 2026, 09:39 AM UTC

    We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.