Xander incident

Some hosted video and audio creatives remain in asset processing status

Notice Resolved View vendor source →

Xander experienced a notice incident on December 24, 2025, lasting 8h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2025, 03:33 PM UTC
Resolved
Dec 25, 2025, 12:03 AM UTC
Duration
8h 29m
Detected by Pingoru
Dec 24, 2025, 03:33 PM UTC

Update timeline

  1. investigating Dec 24, 2025, 03:33 PM UTC

    We are currently investigating the following issue:: Component(s): Creative uploads Impact(s): Already uploaded video/audio creatives are impacted, new uploads are currently not affected. Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

  2. monitoring Dec 24, 2025, 05:37 PM UTC

    We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

  3. resolved Dec 25, 2025, 12:03 AM UTC

    The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.