Xander incident

EMEA clients may see 403 or 504 errors while calling Invest/Monetize APIs

Notice Resolved View vendor source →

Xander experienced a notice incident on November 12, 2025, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 12:46 AM UTC
Resolved
Nov 12, 2025, 07:22 AM UTC
Duration
6h 36m
Detected by Pingoru
Nov 12, 2025, 12:46 AM UTC

Update timeline

  1. investigating Nov 12, 2025, 12:46 AM UTC

    We are currently investigating the following issue:: Component(s): API Impact(s): Latency, timeouts and errors in API Not Impacted: Ad Serving Bidding UI Geolocation(s): Central Europe (FRA1), Western Europe (AMS3) Status: We will provide an update as soon as more information is available. Thank you for your patience.

  2. monitoring Nov 12, 2025, 01:03 AM UTC

    We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

  3. resolved Nov 12, 2025, 07:22 AM UTC

    The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.