Xander experienced a notice incident on October 29, 2025, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 29, 2025, 05:20 PM UTC
We are currently investigating the following issue: Component(s): Monetize Impact(s): Multiple clients have reported that AST is not loading. We are investigating a suspected DNS issue impacting multiple services and cloud providers. Not Impacted: UI API Geolocation(s): Asia Pacific (SIN3), North America - West Coast (LAX1), Western Europe (AMS3), North America - East Coast (NYM2), Central Europe (FRA1) Status: We will provide an update as soon as more information is available. Thank you for your patience.
- monitoring Oct 29, 2025, 08:45 PM UTC
We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
- resolved Oct 29, 2025, 10:06 PM UTC
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.