WW Norton and Company incident
Website and digital product order processing disruption
Resolved after 1 hour 44 minutes, affecting wwnorton.com (main website), on January 16, 2024.
We’ve resolved the issue with credit card processing. You should now be able to place an order on our website. The Website team is now monitoring to ensure no further credit card processing issues arise. If you see additional issues or unexpected behavior, please report it to the Norton Help Desk at support.wwnorton.com.
Affected components
Update timeline
- investigating Jan 16, 2024, 08:15 PM UTC
We are currently investigating an issue with order processing for product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request
- monitoring Jan 16, 2024, 09:14 PM UTC
We’ve resolved the issue with credit card processing. You should now be able to place an order on our website. The Website team is now monitoring to ensure no further credit card processing issues arise. If you see additional issues or unexpected behavior, please report it to the Norton Help Desk at support.wwnorton.com.
- resolved Jan 16, 2024, 09:59 PM UTC
This incident has been resolved.
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