WW Norton and Company incident

Slow loading times on Chrome

Resolved after 22 hours 17 minutes, affecting wwnorton.com (main website), on January 25, 2024.

resolved Jan 26, 2024, 03:23 PM UTC

This issue has been resolved. We will continue to monitor for any further issues. If you have questions, please contact Support at https://support.wwnorton.com/request

Started
Jan 25, 2024, 05:05 PM UTC
Resolved
Jan 26, 2024, 03:23 PM UTC
Duration
22h 17m
Detected by Pingoru
Jan 25, 2024, 05:05 PM UTC

Affected components

wwnorton.com (main website)

Update timeline

  1. investigating Jan 25, 2024, 05:05 PM UTC

    We are currently investigating reports of slow loading times on wwnorton.com for visitors using Chrome. If you experience this issue, please use a different browser in the interim. If you have questions, please contact Support at https://support.wwnorton.com/request

  2. resolved Jan 26, 2024, 03:23 PM UTC

    This issue has been resolved. We will continue to monitor for any further issues. If you have questions, please contact Support at https://support.wwnorton.com/request

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