WW Norton and Company incident

Digital product order processing disruption

Resolved after 18 hours 40 minutes, affecting wwnorton.com (main website), on February 1, 2024.

monitoring Feb 01, 2024, 08:40 PM UTC

A fix has been implemented and we are monitoring the results.

Affected components

wwnorton.com (main website)

investigating Feb 01, 2024, 07:24 PM UTC

We are currently investigating an issue with order processing for digital product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request
monitoring Feb 01, 2024, 08:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 02, 2024, 02:04 PM UTC

This incident has been resolved.

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