Resolved after 30 minutes, affecting wwnorton.com (main website), on May 16, 2024.
This incident has been resolved and Canadian students can make purchases at this time. If you continue to experience issues, please contact our Support team via support.wwnorton.com/request
Affected components
Update timeline
- investigating May 16, 2024, 03:11 PM UTC
We are currently experiencing an issue processing payments for Canadian customers for digital product purchases. Access to existing digital products is not impacted. Students may register for trial access or redeem a code without issue. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request
- resolved May 16, 2024, 03:42 PM UTC
This incident has been resolved and Canadian students can make purchases at this time. If you continue to experience issues, please contact our Support team via support.wwnorton.com/request
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