WW Norton and Company incident
Errors with logins and purchases in Norton digital products
Resolved after 1 hour 6 minutes, affecting wwnorton.com (main website) and Norton Ebooks and 1 more, on July 12, 2024.
This incident has been resolved. If you continue to experience problems, please contact Norton's support team: https://wwnorton.com/help
Affected components
Update timeline
- investigating Jul 12, 2024, 07:48 PM UTC
We are currently investigating reports of users unable to log in or make purchases across several Norton digital products. We will provide updates as we make progress with the investigation.
- identified Jul 12, 2024, 08:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 12, 2024, 08:32 PM UTC
A fix has been implemented. Login and purchases are back online. We will monitor for any remaining issues. If you continue to experience problems, please contact Norton's support team: https://wwnorton.com/help
- resolved Jul 12, 2024, 08:55 PM UTC
This incident has been resolved. If you continue to experience problems, please contact Norton's support team: https://wwnorton.com/help
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