WW Norton and Company incident
Website and digital order processing disruption
Resolved after 5 hours 56 minutes, affecting wwnorton.com (main website) and Norton Ebooks and 1 more, on July 22, 2024.
This incident has been resolved. If you need additional assistance, please contact us via support.wwnorton.com/request
Affected components
Update timeline
- investigating Jul 22, 2024, 06:45 AM UTC
We are currently investigating an issue with order processing for new product purchases. Customers are unable to complete new purchases or create new accounts. Access to existing digital product accounts is not impacted. If you need help as we work to resolve this, please contact our Support team via support.wwnorton.com/request
- monitoring Jul 22, 2024, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2024, 12:41 PM UTC
This incident has been resolved. If you need additional assistance, please contact us via support.wwnorton.com/request
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