WW Norton and Company incident
Intermittent slow loading of notes and highlights in Norton Ebooks and Norton Illumine
Resolved after 2 hours 21 minutes, affecting Norton Ebooks and Norton Illumine, on August 26, 2024.
The annotation infrastructure upgrade is complete and no downtime is expected. We will continue to monitor system performance and implement other optimizations as necessary. If you experience any problems, please contact Norton's support team at https://support.wwnorton.com/request
Affected components
Update timeline
- identified Aug 26, 2024, 06:14 PM UTC
Due to a large influx of new users, some customers may experience slow loading of the highlighting, annotation, Notebook, and Instructor Content features in Norton Ebooks and Norton Illumine. We are analyzing traffic patterns to make improvements to these tools' performance. If you need assistance, please reach out to our support team at https://support.wwnorton.com/request
- identified Aug 26, 2024, 07:36 PM UTC
We are upgrading infrastructure to accommodate a usage spike in Norton Ebooks and Norton Illumine annotation tools. Users may experience intermittent downtime of the highlighting, annotation, Notebook, and Instructor Content features until 5pm Eastern. If you need assistance during this time, please reach out to our support team at https://support.wwnorton.com/request
- monitoring Aug 26, 2024, 07:52 PM UTC
The annotation infrastructure upgrade is complete and no downtime is expected. We will continue to monitor system performance and implement other optimizations as necessary. If you experience any problems, please contact Norton's support team at https://support.wwnorton.com/request
- resolved Aug 26, 2024, 08:36 PM UTC
This incident has been resolved.
Your product runs on more than WW Norton and Company
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services