WW Norton and Company incident
Intermittent slow loading of digital products
Resolved after 2 hours 56 minutes, affecting Norton Ebooks and Norton Illumine and 1 more, on August 28, 2024.
We have made adjustments to our infrastructure and this issue should now be resolved. We will continue monitoring to ensure that all digital products are fully operational. If you experience any problems, please contact Norton's support team at https://support.wwnorton.com/request
Affected components
Update timeline
- investigating Aug 28, 2024, 05:03 PM UTC
We are currently investigating reports of digital products loading slowly. We'll provide more updates as they become available.
- monitoring Aug 28, 2024, 05:43 PM UTC
We have made adjustments to our infrastructure and this issue should now be resolved. We will continue monitoring to ensure that all digital products are fully operational. If you experience any problems, please contact Norton's support team at https://support.wwnorton.com/request
- resolved Aug 28, 2024, 07:59 PM UTC
This incident has been resolved.
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