WW Norton and Company incident

Search and catalog view not working on wwnorton.com

Resolved after 41 minutes, affecting wwnorton.com (main website), on November 7, 2024.

resolved Nov 07, 2024, 05:40 PM UTC

This issue has been resolved. Should you have questions or encounter further issues with our search or catalog, please contact us via https://support.wwnorton.com/request

Started
Nov 07, 2024, 04:59 PM UTC
Resolved
Nov 07, 2024, 05:40 PM UTC
Duration
41m
Detected by Pingoru
Nov 07, 2024, 04:59 PM UTC

Affected components

wwnorton.com (main website)

Update timeline

  1. investigating Nov 07, 2024, 04:59 PM UTC

    The search and catalog functions are currently not working on wwnorton.com. Our team is working on the resolution, and we will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request

  2. resolved Nov 07, 2024, 05:40 PM UTC

    This issue has been resolved. Should you have questions or encounter further issues with our search or catalog, please contact us via https://support.wwnorton.com/request

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