WW Norton and Company incident
System maintenance impacting new purchases and password changes
Resolved after 5 hours 27 minutes, affecting wwnorton.com (main website) and Norton Ebooks and 1 more, on April 17, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Apr 17, 2025, 09:20 PM UTC
The W. W. Norton website and digital products are undergoing necessary system maintenance. New account creation, online purchases, and password changes will not be possible during this time. Access to products using existing accounts will not be impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
- monitoring Apr 17, 2025, 11:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 17, 2025, 11:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2025, 11:58 PM UTC
This incident has been resolved.
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