Resolved after 4 hours 59 minutes, affecting wwnorton.com (main website) and Additional Digital Resources, on April 22, 2025.
This is issue is now resolved. Users should now be able to create new accounts and purchase as usual. We will continue to monitor this, but should you need assistance, please contact our Support team: https://support.wwnorton.com/request
Affected components
Update timeline
- investigating Apr 22, 2025, 10:34 AM UTC
We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
- resolved Apr 22, 2025, 03:34 PM UTC
This is issue is now resolved. Users should now be able to create new accounts and purchase as usual. We will continue to monitor this, but should you need assistance, please contact our Support team: https://support.wwnorton.com/request
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