Resolved after 12 hours 10 minutes, affecting wwnorton.com (main website) and Norton Ebooks and 1 more, on August 27, 2025.
This incident has been resolved. If you need additional help, please contact us via support.wwnorton.com/request
Affected components
Update timeline
- investigating Aug 27, 2025, 01:52 AM UTC
We are investigating reports of credit card purchase errors. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
- monitoring Aug 27, 2025, 04:25 AM UTC
We have implemented a fix to resolve earlier problems with credit card purchases and are monitoring our systems for stability. Access to previously purchased products has not been impacted. If a previous purchase attempt failed, please retry. If you continue to experience problems completing a purchase, please contact our support team via support.wwnorton.com/request
- resolved Aug 27, 2025, 02:02 PM UTC
This incident has been resolved. If you need additional help, please contact us via support.wwnorton.com/request
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