Wordsmith Outage History

Wordsmith had 18 outages in the last 2 years totaling 41h 23m of downtime — averaging 0.7 incidents per month.

There were 18 Wordsmith outages since July 8, 2025 totaling 41h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wordsmith.ai

Minor June 12, 2026

Some users experience unresponsive chat

Detected by Pingoru: Jun 12, 2026, 05:31 PM UTC
Resolved: Jun 12, 2026, 05:31 PM UTC
Duration: —

Affected: Website

Timeline · 3 updates

investigating Jun 12, 2026, 03:48 PM UTC

Status: Investigating Some users are experiencing unresponsive Wordsmith chat, we are investigating the issue Affected components Website (Partial outage)
monitoring Jun 12, 2026, 04:10 PM UTC

Status: Monitoring We identified the issue and fixed it, we will continue monitoring to make sure all systems are operational again. Affected components Website (Operational)
resolved Jun 12, 2026, 05:31 PM UTC

Status: Resolved After monitoring, we noticed no issues. Therefore, we consider this incident resolved. Affected components Website (Operational)

Read the full incident report →

Minor June 4, 2026

Some Repositories and Skills not loading in Wordsmith

Detected by Pingoru: Jun 04, 2026, 08:43 AM UTC
Resolved: Jun 04, 2026, 08:43 AM UTC
Duration: —

Affected: WebsiteSlack AppWord Add-in

Timeline · 4 updates

identified Jun 01, 2026, 11:22 AM UTC

Status: Identified We've identified an issue where some Wordsmith Repositories and Skills are not visible in the Wordsmith web app. There is no identified data loss, the issue is caused by a problem with indexing which we are currently mitigating. Affected components Slack App (Partial outage) Website (Partial outage) Word Add-in (Partial outage)
monitoring Jun 01, 2026, 12:53 PM UTC

Status: Monitoring We have mitigated the issue and monitoring to ensure the fix has worked. Affected components Slack App (Operational) Website (Operational) Word Add-in (Operational)
resolved Jun 04, 2026, 08:43 AM UTC

Status: Resolved All functionality is back to normal. Affected components Slack App (Operational) Website (Operational) Word Add-in (Operational)
resolved Jun 04, 2026, 08:43 AM UTC

Status: Resolved All functionality is back to normal. Affected components Slack App (Operational) Website (Operational) Word Add-in (Operational)

Read the full incident report →

Minor June 1, 2026

Wordsmith inference issues

Detected by Pingoru: Jun 01, 2026, 11:20 AM UTC
Resolved: Jun 01, 2026, 11:20 AM UTC
Duration: —

Affected: APIEmailWebsiteSlack AppWord Add-in

Timeline · 3 updates

investigating May 31, 2026, 12:03 PM UTC

Status: Investigating Some of our customers experiencing issues running inferences, we are investigating the root cause Affected components Slack App (Degraded performance) Website (Degraded performance) Word Add-in (Degraded performance) API (Degraded performance) Email (Degraded performance)
monitoring May 31, 2026, 03:08 PM UTC

Status: Monitoring A fix has been implemented and we are monitoring its effects. Affected components Email (Operational) Slack App (Operational) Website (Operational) Word Add-in (Operational) API (Operational)
resolved Jun 01, 2026, 11:20 AM UTC

Status: Resolved This issue is now resolved. We had an issue provisioning virtual machines for sessions, which has now been resolved. Affected components Website (Operational) Word Add-in (Operational) API (Operational) Email (Operational) Slack App (Operational)

Read the full incident report →

Minor May 27, 2026

Issues loading chats and reviews

Detected by Pingoru: May 27, 2026, 02:45 PM UTC
Resolved: May 27, 2026, 02:45 PM UTC
Duration: —

Affected: Website

Timeline · 2 updates

identified May 27, 2026, 01:57 PM UTC

Status: Identified An issue is impacting chat loads and reviews. We're implementing a fix and will update shortly Affected components Website (Degraded performance)
resolved May 27, 2026, 02:45 PM UTC

Status: Resolved This issue was causing chats to fail to load when a page was refreshed, and the reviews list in Activity wasn't loading correctly. The issues have now been resolved and performance back to normal. Affected components Website (Operational)

Read the full incident report →

Minor May 8, 2026

Some customers experiencing issues with starting chat

Detected by Pingoru: May 08, 2026, 06:30 PM UTC
Resolved: May 08, 2026, 06:30 PM UTC
Duration: —

Affected: APIEmailWebsite

Timeline · 3 updates

investigating May 08, 2026, 06:21 PM UTC

Status: Investigating We are seeing some customers having issues starting new chat, we are investigating root cause Affected components Website (Degraded performance) API (Degraded performance) Email (Degraded performance)
monitoring May 08, 2026, 06:34 PM UTC

Status: Monitoring The issue has been identified and resolved, the system is back to normal, we are monitoring recovery. Affected components Website (Operational) API (Operational) Email (Operational)
resolved May 09, 2026, 09:45 AM UTC

Status: Resolved Incident has now been resolved Affected components Website (Operational) API (Operational) Email (Operational)

Read the full incident report →

Minor April 16, 2026

Partial outage in the US region

Detected by Pingoru: Apr 16, 2026, 12:57 PM UTC
Resolved: Apr 16, 2026, 12:57 PM UTC
Duration: —

Affected: APIEmailWebsiteIntegrationsLLM providersSlack AppWord Add-in

Timeline · 3 updates

investigating Apr 16, 2026, 10:56 AM UTC

Status: Investigating We are currently investigating an issue that is causing an outage for our US customers. It's affecting the ability of our agents to call tools and a few features like Reports. Affected components Integrations (Partial outage) Website (Partial outage) LLM providers (Partial outage) Word Add-in (Partial outage) API (Partial outage) Email (Partial outage) Slack App (Partial outage)
monitoring Apr 16, 2026, 11:44 AM UTC

Status: Monitoring The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality. Affected components Slack App (Operational) Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational)
resolved Apr 16, 2026, 12:57 PM UTC

Status: Resolved Incident has been resolved. Affected components Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational) Slack App (Operational)

Read the full incident report →

Minor April 13, 2026

Slow responses on chat

Detected by Pingoru: Apr 13, 2026, 06:06 PM UTC
Resolved: Apr 13, 2026, 06:06 PM UTC
Duration: —

Affected: WebsiteSlack AppWord Add-in

Timeline · 3 updates

investigating Apr 13, 2026, 03:23 PM UTC

Status: Investigating We are currently seeing an increased number of requests that is slowing down some of our responses. We are investigating the issue. Affected components Slack App (Degraded performance) Website (Degraded performance) Word Add-in (Degraded performance)
monitoring Apr 13, 2026, 04:07 PM UTC

Status: Monitoring We have identified the issue and released a patch. We will be monitoring to ensure it has been resolved. Affected components Slack App (Degraded performance) Website (Degraded performance) Word Add-in (Degraded performance)
resolved Apr 13, 2026, 06:06 PM UTC

Status: Resolved All systems working normally. Affected components Word Add-in (Operational) Slack App (Operational) Website (Operational)

Read the full incident report →

Minor April 2, 2026

Errors loading app.wordsmith.ai website

Detected by Pingoru: Apr 02, 2026, 10:34 AM UTC
Resolved: Apr 02, 2026, 10:34 AM UTC
Duration: —

Affected: WebsiteWord Add-in

Timeline · 3 updates

investigating Apr 02, 2026, 09:04 AM UTC

Status: Investigating Some customers are experiencing issues loading Wordsmith website. We are investigating the issue Affected components Website (Partial outage) Word Add-in (Partial outage)
monitoring Apr 02, 2026, 09:21 AM UTC

Status: Monitoring The issue has been resolved, we are monitoring system health Affected components Website (Operational) Word Add-in (Operational)
resolved Apr 02, 2026, 10:34 AM UTC

Status: Resolved Service working normally now. Affected components Website (Operational) Word Add-in (Operational)

Read the full incident report →

Minor March 31, 2026

Some users experiencing delayed responses in chat

Detected by Pingoru: Mar 31, 2026, 10:34 PM UTC
Resolved: Mar 31, 2026, 10:34 PM UTC
Duration: —

Affected: Website

Timeline · 4 updates

investigating Mar 31, 2026, 08:01 PM UTC

Status: Investigating We are seeing some users experiencing delayed responses in chat (page refresh helps to speed up). We are investigating the issue. Affected components Website (Partial outage)
identified Mar 31, 2026, 09:52 PM UTC

Status: Identified The issue has been identified and the fix is being deployed Affected components Website (Partial outage)
resolved Mar 31, 2026, 10:34 PM UTC

Status: Resolved The issue has been resolved Affected components Website (Operational)
resolved Mar 31, 2026, 10:34 PM UTC

Status: Resolved The issue has been resolved Affected components Website (Operational)

Read the full incident report →

Minor March 31, 2026

Document conversion issues

Detected by Pingoru: Mar 31, 2026, 06:52 PM UTC
Resolved: Mar 31, 2026, 06:52 PM UTC
Duration: —

Affected: Website

Timeline · 3 updates

investigating Mar 31, 2026, 11:48 AM UTC

Status: Investigating We are experiencing some issues with document conversion/export, we are investigating the issue. Affected components Website (Degraded performance)
monitoring Mar 31, 2026, 02:18 PM UTC

Status: Monitoring The issue has been identified and mitigated. We are monitoring overall system health. Affected components Website (Operational)
resolved Mar 31, 2026, 06:52 PM UTC

Status: Resolved The issue has been resolved Affected components Website (Operational)

Read the full incident report →

Minor February 18, 2026

Chat responses intermittent or unavailable

Detected by Pingoru: Feb 18, 2026, 12:48 PM UTC
Resolved: Feb 18, 2026, 12:48 PM UTC
Duration: —

Timeline · 3 updates

investigating Feb 18, 2026, 11:20 AM UTC

Status: Investigating We are currently investigating an issue where some customers may experience issues in chat responses being unavailable.
monitoring Feb 18, 2026, 11:23 AM UTC

Status: Monitoring We have identified the issue, and are now monitoring the fix.
resolved Feb 18, 2026, 12:48 PM UTC

Status: Resolved All systems are fully operational again