Wordsmith Outage History

There were 6 Wordsmith outages since February 18, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor April 16, 2026

Partial outage in the US region

Affected: APIEmailWebsiteIntegrationsLLM providersSlack AppWord Add-in

Timeline · 3 updates

investigating Apr 16, 2026, 10:56 AM UTC

Status: Investigating We are currently investigating an issue that is causing an outage for our US customers. It's affecting the ability of our agents to call tools and a few features like Reports. Affected components Integrations (Partial outage) Website (Partial outage) LLM providers (Partial outage) Word Add-in (Partial outage) API (Partial outage) Email (Partial outage) Slack App (Partial outage)
monitoring Apr 16, 2026, 11:44 AM UTC

Status: Monitoring The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality. Affected components Slack App (Operational) Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational)
resolved Apr 16, 2026, 12:57 PM UTC

Status: Resolved Incident has been resolved. Affected components Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational) Slack App (Operational)

Minor April 13, 2026

Affected: WebsiteSlack AppWord Add-in

Timeline · 3 updates

investigating Apr 13, 2026, 03:23 PM UTC

Status: Investigating We are currently seeing an increased number of requests that is slowing down some of our responses. We are investigating the issue. Affected components Slack App (Degraded performance) Website (Degraded performance) Word Add-in (Degraded performance)
monitoring Apr 13, 2026, 04:07 PM UTC

Status: Monitoring We have identified the issue and released a patch. We will be monitoring to ensure it has been resolved. Affected components Slack App (Degraded performance) Website (Degraded performance) Word Add-in (Degraded performance)
resolved Apr 13, 2026, 06:06 PM UTC

Status: Resolved All systems working normally. Affected components Word Add-in (Operational) Slack App (Operational) Website (Operational)

Minor April 2, 2026

Affected: WebsiteWord Add-in

Timeline · 3 updates

investigating Apr 02, 2026, 09:04 AM UTC

Status: Investigating Some customers are experiencing issues loading Wordsmith website. We are investigating the issue Affected components Website (Partial outage) Word Add-in (Partial outage)
monitoring Apr 02, 2026, 09:21 AM UTC

Status: Monitoring The issue has been resolved, we are monitoring system health Affected components Website (Operational) Word Add-in (Operational)
resolved Apr 02, 2026, 10:34 AM UTC

Status: Resolved Service working normally now. Affected components Website (Operational) Word Add-in (Operational)

Minor March 31, 2026

Affected: Website

Timeline · 3 updates

investigating Mar 31, 2026, 08:01 PM UTC

Status: Investigating We are seeing some users experiencing delayed responses in chat (page refresh helps to speed up). We are investigating the issue. Affected components Website (Partial outage)
identified Mar 31, 2026, 09:52 PM UTC

Status: Identified The issue has been identified and the fix is being deployed Affected components Website (Partial outage)
resolved Mar 31, 2026, 10:34 PM UTC

Status: Resolved The issue has been resolved Affected components Website (Operational)

Minor March 31, 2026

Affected: Website

Timeline · 3 updates

investigating Mar 31, 2026, 11:48 AM UTC

Status: Investigating We are experiencing some issues with document conversion/export, we are investigating the issue. Affected components Website (Degraded performance)
monitoring Mar 31, 2026, 02:18 PM UTC

Status: Monitoring The issue has been identified and mitigated. We are monitoring overall system health. Affected components Website (Operational)
resolved Mar 31, 2026, 06:52 PM UTC

Status: Resolved The issue has been resolved Affected components Website (Operational)

Minor February 18, 2026

Timeline · 3 updates

investigating Feb 18, 2026, 11:20 AM UTC

Status: Investigating We are currently investigating an issue where some customers may experience issues in chat responses being unavailable.
monitoring Feb 18, 2026, 11:23 AM UTC

Status: Monitoring We have identified the issue, and are now monitoring the fix.
resolved Feb 18, 2026, 12:48 PM UTC

Status: Resolved All systems are fully operational again

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