Wordsmith incident

Slow responses on chat

Minor Resolved View vendor source →

Wordsmith experienced a minor incident on April 13, 2026 affecting Website and Slack App and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 06:06 PM UTC
Resolved
Apr 13, 2026, 06:06 PM UTC
Duration
Detected by Pingoru
Apr 13, 2026, 06:06 PM UTC

Affected components

WebsiteSlack AppWord Add-in

Update timeline

  1. investigating Apr 13, 2026, 03:23 PM UTC

    Status: Investigating We are currently seeing an increased number of requests that is slowing down some of our responses. We are investigating the issue. Affected components Slack App (Degraded performance) Website (Degraded performance) Word Add-in (Degraded performance)

  2. monitoring Apr 13, 2026, 04:07 PM UTC

    Status: Monitoring We have identified the issue and released a patch. We will be monitoring to ensure it has been resolved. Affected components Slack App (Degraded performance) Website (Degraded performance) Word Add-in (Degraded performance)

  3. resolved Apr 13, 2026, 06:06 PM UTC

    Status: Resolved All systems working normally. Affected components Word Add-in (Operational) Slack App (Operational) Website (Operational)