Wordsmith experienced a minor incident on April 16, 2026 affecting API and Email and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 10:56 AM UTC
Status: Investigating We are currently investigating an issue that is causing an outage for our US customers. It's affecting the ability of our agents to call tools and a few features like Reports. Affected components Integrations (Partial outage) Website (Partial outage) LLM providers (Partial outage) Word Add-in (Partial outage) API (Partial outage) Email (Partial outage) Slack App (Partial outage)
- monitoring Apr 16, 2026, 11:44 AM UTC
Status: Monitoring The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality. Affected components Slack App (Operational) Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational)
- resolved Apr 16, 2026, 12:57 PM UTC
Status: Resolved Incident has been resolved. Affected components Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational) Slack App (Operational)