Wordsmith incident

Partial outage in the US region

Minor Resolved View vendor source →
Started
Apr 16, 2026, 12:57 PM UTC
Resolved
Apr 16, 2026, 12:57 PM UTC
Duration
Detected by Pingoru
Apr 16, 2026, 12:57 PM UTC

Affected components

APIEmailWebsiteIntegrationsLLM providersSlack AppWord Add-in

Update timeline

  1. investigating Apr 16, 2026, 10:56 AM UTC

    Status: Investigating We are currently investigating an issue that is causing an outage for our US customers. It's affecting the ability of our agents to call tools and a few features like Reports. Affected components Integrations (Partial outage) Website (Partial outage) LLM providers (Partial outage) Word Add-in (Partial outage) API (Partial outage) Email (Partial outage) Slack App (Partial outage)

  2. monitoring Apr 16, 2026, 11:44 AM UTC

    Status: Monitoring The incident has been resolved, operations are recovering. We will be monitoring to ensure service quality. Affected components Slack App (Operational) Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational)

  3. resolved Apr 16, 2026, 12:57 PM UTC

    Status: Resolved Incident has been resolved. Affected components Integrations (Operational) Website (Operational) LLM providers (Operational) Word Add-in (Operational) API (Operational) Email (Operational) Slack App (Operational)

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