Wordsmith incident

Some customers experiencing issues with starting chat

Major Ongoing View vendor source →

Wordsmith is currently experiencing a major incident affecting API and Email and 1 more component, which began 8h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 06:34 PM UTC
Resolved
Ongoing
Duration
● 8h 17m
Detected by Pingoru
May 08, 2026, 06:34 PM UTC

Affected components

APIEmailWebsite

Update timeline

  1. investigating May 08, 2026, 06:21 PM UTC

    Status: Investigating We are seeing some customers having issues starting new chat, we are investigating root cause Affected components Website (Degraded performance) API (Degraded performance) Email (Degraded performance)

  2. monitoring May 08, 2026, 06:34 PM UTC

    Status: Monitoring The issue has been identified and resolved, the system is back to normal, we are monitoring recovery. Affected components Website (Operational) API (Operational) Email (Operational)