Wordsmith incident

Some customers experiencing issues with starting chat

Minor Resolved View vendor source →

Wordsmith experienced a minor incident on May 8, 2026 affecting API and Email and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 06:30 PM UTC
Resolved
May 08, 2026, 06:30 PM UTC
Duration
—
Detected by Pingoru
May 08, 2026, 06:30 PM UTC

Affected components

APIEmailWebsite

Update timeline

  1. investigating May 08, 2026, 06:21 PM UTC

    Status: Investigating We are seeing some customers having issues starting new chat, we are investigating root cause Affected components Website (Degraded performance) API (Degraded performance) Email (Degraded performance)

  2. monitoring May 08, 2026, 06:34 PM UTC

    Status: Monitoring The issue has been identified and resolved, the system is back to normal, we are monitoring recovery. Affected components Website (Operational) API (Operational) Email (Operational)

  3. resolved May 09, 2026, 09:45 AM UTC

    Status: Resolved Incident has now been resolved Affected components Website (Operational) API (Operational) Email (Operational)