WiscNet Outage History

Started Sep 30, 2026, 07:27 AM UTC· resolved Sep 30, 2026, 08:23 AM UTC

1. investigating Sep 30, 2026, 07:27 AM UTC

   Hello, Starting at 1:40 we observed a loss of connection to our onsite equipment for your circuits. At this time we are requesting onsite power and equipment be verified. To get a ticket opened with GLS please contact them at 866-558-1920 an use your site ID listed below. Please reach out with any questions Thank you, ------------------------------------------------- Edgar School District - 424 Antigo Unified School District - 34 Bowler School District - 199 Elcho School District - 428 Lac du Flambeau #1 School District - 802 Marathon City School District - 933 Menominee Indian School District - 759 Northland Pines School District - 1972 Phelps School District - 1318 Rib Lake School District - 1427 Tigerton School District - 1649 Three Lakes School District - 1647 Woodruff J1 School District - 63 Shawano School District - 2481 CESA 9 - 1657 Marion School District - 944 Stratford School District - 1596

2. resolved Sep 30, 2026, 08:23 AM UTC

   Hello, We are seeing these alarms clear as of 2:24am. Please reach out to the WiscNet NOC if you believe this is a mistake. Thank you,

3. postmortem Sep 30, 2026, 08:24 AM UTC

   Date & Time of Incident: 9/30 1:40am Duration: 46 minutes Technician\(s\): Connor Felton Review Date: 9/30 Brief Summary: We observed alarms for these schools come in Root Cause: Due to a loss of routing to the schools

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Started Sep 29, 2026, 05:58 AM UTC· resolved Sep 29, 2026, 08:55 AM UTC

1. investigating Sep 29, 2026, 05:58 AM UTC

   Hello, The WiscNet NOC has lost access to our device for Oconomowoc Area School District at 12:41 am on 9/29 and are investigating. To assist with our investigation, please verify power to your site and the network equipment, then contact the WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

2. resolved Sep 29, 2026, 08:55 AM UTC

   This incident has been resolved.

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Started Sep 28, 2026, 11:56 AM UTC· resolved Sep 28, 2026, 08:21 PM UTC

1. investigating Sep 28, 2026, 11:56 AM UTC

   Hello, Starting at 5:41 am we observed alarms that indicate a loss of traffic for your circuit. Investigations revealed that we are not getting any traffic coming in on our client hand off port. Are you aware of any power events or maintenances that could have impacted this service? Please reach out with any questions. Thank you,

2. resolved Sep 28, 2026, 08:21 PM UTC

   Hello, The client port restored and we observe traffic now passing across our device. Kind regards,

3. postmortem Sep 28, 2026, 08:22 PM UTC

   The client handoff port restored and traffic resumed at 11:15 AM

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Started Sep 27, 2026, 06:17 PM UTC· resolved Oct 05, 2026, 08:55 PM UTC

1. investigating Sep 27, 2026, 06:17 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Waupaca School District at approximately 12:09 PM CDT this afternoon. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1755. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you,

2. resolved Oct 05, 2026, 08:55 PM UTC

   This incident has been resolved.

3. postmortem Oct 05, 2026, 08:56 PM UTC

   Date & Time of Incident: 9/27/2026 12:09:50 PM Duration: 20 minutes Technician\(s\): Zach/Connor Review Date: 10/5 Brief Summary: BGP went down Root Cause: BGP

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Started Sep 26, 2026, 01:35 PM UTC· resolved Sep 26, 2026, 09:10 PM UTC

1. identified Sep 26, 2026, 01:35 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Phillips School District at 8:13 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **1324.** If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

2. identified Sep 26, 2026, 09:09 PM UTC

   Hello, We observe this restored as of 9:14 AM. Feel free to reach out to the WiscNet NOC if you have any further questions.

3. resolved Sep 26, 2026, 09:10 PM UTC

   This incident has been resolved.

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Started Sep 25, 2026, 06:40 PM UTC· resolved Sep 28, 2026, 04:45 AM UTC

1. investigating Sep 25, 2026, 06:40 PM UTC

   Hello, The WiscNet NOC has lost access to our device for the following sites on 9/25 at 1:23 PM. We have been informed by the GLS/Teach team that they are aware of the issue. They have opened up tickets. The following are the affected sites as well as their GLS ticket number: Mishicot School District - ticket # 12432400 Reedsville School District - ticket # 12432402 Tworivers School District - ticket # 12432403 Please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you,

2. investigating Sep 25, 2026, 08:19 PM UTC

   At this time, GLS/Teach is currently investigating this issue. They have provided the following ticket information below: Mishicot School District - ticket # 12432400 Reedsville School District - ticket # 12432402 Tworivers School District - ticket # 12432403 If you have any questions, please reach out to the Wiscnet NOC. Thank you,

3. investigating Sep 28, 2026, 04:45 AM UTC

   Hello, We are seeing these restored as of 7:14am 9/26. We will be closing out this status page.

4. resolved Sep 28, 2026, 04:45 AM UTC

   This incident has been resolved.

5. postmortem Sep 28, 2026, 04:46 AM UTC

   Date & Time of Incident: 9/25 1:23pm Duration: 1071 Technician\(s\): Fue Khang, Dylan Trott, Johnathon Laun Review Date: 9/27 Brief Summary: Alarms came in for all sites at 1:23 PM. Contacting GLS to see if they are aware of reason. GLS tickets have been merged to this ticket Root Cause: Loss of routing to the devices on site

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Started Sep 25, 2026, 06:01 PM UTC· resolved Sep 25, 2026, 06:01 PM UTC

1. resolved Sep 25, 2026, 06:01 PM UTC

   Hello, The WiscNet NOC has lost access to our device for City of Stevens Point on 9/23 at 7:45 PM. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

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Started Sep 25, 2026, 06:28 AM UTC· resolved Sep 25, 2026, 07:54 AM UTC

1. investigating Sep 25, 2026, 06:28 AM UTC

   The WiscNet NOC has lost access to our device at the sites below. Please verify power to your site and the network equipment. Beloit City Beloit Coll Berlin Big foot Campbell Sports Clinton Dodgeland-2 Edgerton Elkhorn Holy Hill Lomira Mayville Monroe Palmyra-eagle rosendale stoughton waupun baraboo hartford jefferson waterloo We have opened a ticket up with the provider for all of these sites, If you have any additional questions, please contact WiscNet NOC.

2. resolved Sep 25, 2026, 07:54 AM UTC

   Hello, We are seeing the affected services as restored. If you believe this to be a mistake please reach out to the WiscNet NOC at (608) 442-6761, option 1. Thank you,

3. postmortem Sep 25, 2026, 07:54 AM UTC

   Date & Time of Incident: 9/25 12:22am CT Duration: 138 Minutes Technician\(s\): Johnathon Laun Review Date: 9/25 Brief Summary: We observed alarms come in for the affected schools, made 2 status pages one for salem as that is a GLS site and one for the rest of the schools which all used Charter as the LMP. Talked with Charter which led me to believe this was due to a power outage in the issue when we seen them resolve at 2:40am right around the time we got an email stating Charter finished maintenance CRQ005000066956 which led me to believe this outage was due to that maintenance Root Cause: Loss of routing between the School and ISP

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Started Sep 25, 2026, 06:10 AM UTC· resolved Sep 25, 2026, 07:57 AM UTC

1. investigating Sep 25, 2026, 06:10 AM UTC

   The WiscNet NOC has lost access to our device for Salem School District at 9/25 at 12:23am CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1471. If you have any additional questions, please contact WiscNet NOC.

2. resolved Sep 25, 2026, 07:57 AM UTC

   Hello, We are seeing the affected services as restored. If you believe this to be a mistake please reach out to the WiscNet NOC at (608) 442-6761, option 1. Thank you,

3. postmortem Sep 25, 2026, 07:57 AM UTC

   Date & Time of Incident: 9/25 12:22am CT Duration: 138 Minutes Technician\(s\): Johnathon Laun Review Date: 9/25 Brief Summary: We observed alarms come in for the affected schools, made 2 status pages one for salem as that is a GLS site and one for the rest of the schools which all used Charter as the LMP. Talked with Charter which led me to believe this was due to a power outage in the issue when we seen them resolve at 2:40am right around the time we got an email stating Charter finished maintenance CRQ005000066956 which led me to believe this outage was due to that maintenance Root Cause: Loss of routing between the School and ISP

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Started Sep 25, 2026, 04:44 AM UTC· resolved Sep 25, 2026, 08:32 AM UTC

1. investigating Sep 25, 2026, 04:44 AM UTC

   We are seeing multiple sites down as of 11:12PM Central. We will be investigating this issue and let you know what we find.

2. resolved Sep 25, 2026, 08:32 AM UTC

   Hello, As of 2:42am we are seeing sites as restored. We will be closing these tickets. Thank you,

3. postmortem Sep 25, 2026, 08:32 AM UTC

   Date & Time of Incident: 9/24 11:42pm CT Duration: 210 Minutes Technician\(s\): Julio Calixto, Johnathon Laun Review Date: 9/25 Brief Summary: We observed alarms come in at 11:42pm, and made a status page facing GLS Root Cause: Loss of routing between the School and ISP

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Started Sep 24, 2026, 05:40 AM UTC· resolved Sep 24, 2026, 12:14 PM UTC

1. investigating Sep 24, 2026, 05:40 AM UTC

   Hello, Starting at 12:14 am we observed these sites go down. At this time we are requesting on site power and equipment verification. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920, and use your site ID's listed below. Walworth J1 School District : 1984 Kiel Area School District : 772 Kewaskum School District : 3184 Parkview School District : 1268 Sauk Prairie School District : 1474 Please reach out with any questions. Thank you,

2. resolved Sep 24, 2026, 12:14 PM UTC

   Hello, At this time we are seeing all alarms cleared and services restored. Please reach out with any questions. Thank you,

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Started Sep 24, 2026, 04:50 AM UTC· resolved Sep 24, 2026, 02:02 PM UTC

1. investigating Sep 24, 2026, 04:50 AM UTC

   Hello, The WiscNet NOC has lost access to our device for Paris J1 School District at 11:36pm on 9/23. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 751. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

2. resolved Sep 24, 2026, 02:02 PM UTC

   Hello, The Wiscnet NOC observed alarms clear and services restore starting at 7:10 AM Central for the Paris J1 School District.

3. postmortem Sep 24, 2026, 02:02 PM UTC

   Date & Time of Incident: 9/23 11:36 PM Central Duration: 454 Minutes Technician\(s\): Marcus Review Date: 9/24 Root Cause: Upstream network event Brief Summary: The Wiscnet NOC lost access to our device onsite between 9/23 11:36 PM - 9/24 7:10 AM Central. Our device logs indicated an upstream network event during the time of the outage.

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Started Sep 23, 2026, 12:29 PM UTC· resolved Oct 07, 2026, 04:51 PM UTC

1. identified Sep 23, 2026, 12:29 PM UTC

   Hello, We have received reports that Rhinelander School District is having issues with their internet service at this time. We will investigate and verify if any Wiscnet maintenance events or service degradation may be impacting this site. We will provide further information as this investigation progresses.

2. investigating Sep 23, 2026, 01:36 PM UTC

   Hello, We received a call from Dan with the Rhinelander School District that they are experiencing slow speed issues. He arrived this morning at 7 AM CDT, he received the initial reports. When he ran testing, he saw 350 Mbps Download 170 Mbps Upload. * Name: Dan * Callback: 7153659724 * Location: **Rhinelander School District** \(665 Coolidge Ave, Rhinelander, WI 54501\) Thank you, Carter

3. resolved Oct 07, 2026, 04:51 PM UTC

   This incident has been resolved.

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Started Sep 23, 2026, 09:51 AM UTC· resolved Sep 23, 2026, 09:51 AM UTC

1. resolved Sep 23, 2026, 09:51 AM UTC

   Hello, Starting at 12:40am we observed the following school districts go down. Stoughton - 1594 Sun Praire - 3220 We will make a status page and notify GLS. Thank you, Hello, I have removed the Stoughton School District from this status page and made a new one just for them. Thank you, Hello, We're seeing services for Sun Prairie School District restore as of 2:20 AM. We will continue to monitor this site and will notify you of any additional issues with this service.

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Started Sep 23, 2026, 09:48 AM UTC· resolved Sep 23, 2026, 09:48 AM UTC

1. resolved Sep 23, 2026, 09:48 AM UTC

   Discussion panels not yet implemented (Initial Description, Discussion, etc.)

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Started Sep 23, 2026, 08:00 AM UTC· resolved Sep 23, 2026, 08:00 AM UTC

1. resolved Sep 23, 2026, 08:00 AM UTC

   At 10:23 AM CST, the Wiscnet NOC observed alarms indicating the uplink port for Dane County - 401296 went down. We are still observing the site as up. We are currently investigating this issue with the Local provider. If you have any questions, please reach out to the the Wiscnet NOC. The LMP is continuing to troubleshoot the issue. They have isolated the issue to the intersection of Park St. and Dayton St. They are working to get technicians in the area to see what the issue may be. At this time, there is no ETR. If you have questions, please reach out to the Wiscnet NOC. Thank you, We are seeing services restored as of 2:37am. We will close out this status page. Thank you,

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Started Sep 23, 2026, 06:43 AM UTC· resolved Sep 23, 2026, 09:48 AM UTC

1. investigating Sep 23, 2026, 06:43 AM UTC

   The WiscNet NOC has lost access to our device for Stoughton Area School District at 9/23 12:40am CT. Our provider has made us aware of an outage occurring in the area that they are expecting to restore by 3:00am CT. If you have any additional questions, please contact WiscNet NOC.

2. investigating Sep 23, 2026, 08:24 AM UTC

   Hello, We are seeing services restored as of 2:17 AM. We will continue to monitor this service and will let you know if we see any further issues with this service.

3. resolved Sep 23, 2026, 09:48 AM UTC

   This incident has been resolved.

4. postmortem Sep 23, 2026, 09:49 AM UTC

   Date & Time of Incident: 9/23 12:40am Duration: 97 Minutes Technician\(s\): Johnathon Laun Review Date: 9/23 Brief Summary: At 12:40am we observed alarms for Stoughton going down Root Cause: This was due to a charter outage in the area

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Started Sep 23, 2026, 06:12 AM UTC· resolved Sep 23, 2026, 09:55 AM UTC

1. investigating Sep 23, 2026, 06:12 AM UTC

   The WiscNet NOC has lost access to our devices for Sun Praire - 3220 Stoughton - 1594 at 9/23 12:40am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

2. investigating Sep 23, 2026, 06:45 AM UTC

   We are removing the Stoughton Area School District from this Status page as this is due to a separate issue. Thank you,

3. resolved Sep 23, 2026, 09:55 AM UTC

   Hello, We are seeing Sun Prairie as back up as of 2:20am. We will be closing this status page now.

4. postmortem Sep 23, 2026, 09:57 AM UTC

   Date & Time of Incident: 9/23 12:40am Duration: 100 Minutes Technician\(s\): Johnathon Laun Review Date: 9/23 Brief Summary: At 12:40 am we observed alarms for the Sun Prairie and Stoughton school districts, we later determined these were unrelated on the WiscNet end Root Cause: Logs indicate the Sun Prarie school district lost OSPF connection [https://manage.statuspage.io/pages/rw2kn0mybrh3/incidents/wlw512dvt87p](https://manage.statuspage.io/pages/rw2kn0mybrh3/incidents/wlw512dvt87p) was made on accident

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Started Sep 22, 2026, 08:29 PM UTC· resolved Sep 28, 2026, 03:55 PM UTC

1. investigating Sep 22, 2026, 08:29 PM UTC

   Hello, The previous WiscNet incident was closed by mistake. We have opened this new incident and will use this to send updates on the status of this outage. At this time ATT has completed layer 1 troubleshooting and has made request for dispatch. We will continue to send updates as more information becomes available to us. Thank you,

2. investigating Sep 23, 2026, 01:20 AM UTC

   Hello, We are still waiting for a tech dispatch from AT&T on this issue. We will update you again once we have more information.

3. investigating Sep 23, 2026, 03:44 AM UTC

   Hello, Our provider on this should be making a dispatch for 2:30AM tomorrow. We will update you again as soon as we receive new information.

4. investigating Sep 23, 2026, 02:44 PM UTC

   Hello, The provider was unable to work out site access during the night due to your location being closed. At this time, the provider will try to dispatch to the school between 9:30 AM - 4PM today for the bouncing and packet loss the provider observes. Kind regards,

5. resolved Sep 28, 2026, 03:55 PM UTC

   Hello, The provider was able to find due to spotty power connection past the device. The provider has closed their ticket after monitoring and observing no issues for 3 days.

6. postmortem Sep 28, 2026, 03:55 PM UTC

   spotty power connection past the GLS Provider device.

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Started Sep 22, 2026, 07:35 PM UTC· resolved Sep 22, 2026, 08:00 PM UTC

1. investigating Sep 22, 2026, 07:35 PM UTC

   Hello, A GLS ticket was created based on a network alarm indicating a degraded connection to our device at the Brookwood Middle School District. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3182. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you,

2. resolved Sep 22, 2026, 08:00 PM UTC

   As of 2:39PM CDT, services have restored to normal levels. This ticket is now closed. Thank you,

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Started Sep 22, 2026, 03:12 PM UTC· resolved Sep 22, 2026, 03:12 PM UTC

1. resolved Sep 22, 2026, 03:12 PM UTC

   Hello, We have been observing the Genoa City J2 School District circuit bounce a few times today, with the latest bounce at At 10:16 AM. Please reach out to GLS/TEACH for technical support. If there is a maintenance we are unaware of, please let us know. While investigations are ongoing, please verify power and equipment at the site. Please reach out to the Wiscnet NOC for any questions. Thank you,

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Started Sep 22, 2026, 01:25 PM UTC· resolved Sep 22, 2026, 01:25 PM UTC

1. resolved Sep 22, 2026, 01:25 PM UTC

   Hello, At 5:35 AM we noticed r-dodgelandsd go down. Our provider has opened a ticket for this issue. While investigations are ongoing, please provide power and equipment verification onsite. We will continue to provide updates as we receive them. The GLS/Teach managed Juniper device is failing. GLS/Teach is working to configure and install a replacement Juniper EX for your site. Please reach out to GLS/Teach to communicate and facilitate this replacement. Your Teach ID is 0719. Your GLS/TEACH ticket is **12417287.** GLS/TEACH has the upgraded Juniper device staged and ready to ship over night. If you have any further questions, Please reach out. GLS/TEACH has notified us the new juniper switch installation is now complete. They have verified the connection is working. If you are still experiencing issues, please reach out to GLS/TEACH. If you have any questions, please reach out to the Wiscnet NOC. Thank you,

2. postmortem Sep 22, 2026, 01:27 PM UTC

   Date & Time of Incident: 9/17 5:51 AM Duration: 1835 Technician\(s\): Fue Khang Review Date: 9/22 Brief Summary: On 9/17 at 5:51 AM, LMP notified of a down circuit. Found the issue was down due to LMP juniper device on site. Device was replaced on 9/18 at 12:26 PM and circuit restored Root Cause: LMP device failure.

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Started Sep 21, 2026, 08:52 PM UTC· resolved Sep 21, 2026, 08:52 PM UTC

1. resolved Sep 21, 2026, 08:52 PM UTC

   At 7:14 AM CST, we observed alarms indicating an outage at the Lomira School District site. A ticket with the LMP was created. The Ticket number for this event is ECT95282769. At this time, we will continue troubleshooting with the LMP. If you have any questions, please reach out to to the Wiscnet NOC. The last mile provider has advised the orange alarm lights that are being seen on the RAD device indicate an issue with the devices connected to the ports. At this time, please check these devices and perform a power cycle of the devices connected to these ports. If you have any questions, please reach out to the Wiscnet NOC.

2. postmortem Sep 21, 2026, 08:52 PM UTC

   Date & Time of Incident: 7:14 AM 9/21 Duration: 483 Technician\(s\): Fue Khang, Jim Hamblin Review Date: 9/21 Brief Summary: Alarm came in at 7:14 AM. LMP Disconnected circuit at customer request without notifying customer before the disconnect. Was reconnected to 2Gig circuit. LMP will facilitate downgrade in future. Alarms cleared at 3:17 PM. Root Cause: LMP Disconnected

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Started Sep 19, 2026, 05:22 PM UTC· resolved Sep 19, 2026, 05:22 PM UTC

1. resolved Sep 19, 2026, 05:22 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Johnson Creek at 9/19/2026 at 0140. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3142. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

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Started Sep 19, 2026, 11:38 AM UTC· resolved Sep 21, 2026, 03:25 PM UTC

1. investigating Sep 19, 2026, 11:38 AM UTC

   Hello, The WiscNet NOC has lost access to our device for Sojourner Family Peace Center at 09/19 at 0551 and are investigating. To assist with our investigation, please verify power to your site and the network equipment, then contact the WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

2. resolved Sep 21, 2026, 03:25 PM UTC

   Hello, The WiscNet NOC observed a loss of access to our device at the Sojourner Family Peace Center at 5:51AM CDT 9/19/2026 and saw services restore at 12:10PM CDT 9/19/2026. Please contact the WiscNet NOC at [email protected] or by phone at 608-442-676 if you have any questions. Thank you

3. postmortem Sep 21, 2026, 03:25 PM UTC

   This incident was resolved at 12:10PM CDT 9/19/2026

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