WiscNet incident
Brookwood Middle School District - Degraded Service | 2293604
WiscNet experienced a minor incident on September 22, 2026 affecting Genoa City J2 School District, lasting 5d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 08:29 PM UTC
Hello, The previous WiscNet incident was closed by mistake. We have opened this new incident and will use this to send updates on the status of this outage. At this time ATT has completed layer 1 troubleshooting and has made request for dispatch. We will continue to send updates as more information becomes available to us. Thank you,
- investigating Sep 23, 2026, 01:20 AM UTC
Hello, We are still waiting for a tech dispatch from AT&T on this issue. We will update you again once we have more information.
- investigating Sep 23, 2026, 03:44 AM UTC
Hello, Our provider on this should be making a dispatch for 2:30AM tomorrow. We will update you again as soon as we receive new information.
- investigating Sep 23, 2026, 02:44 PM UTC
Hello, The provider was unable to work out site access during the night due to your location being closed. At this time, the provider will try to dispatch to the school between 9:30 AM - 4PM today for the bouncing and packet loss the provider observes. Kind regards,
- resolved Sep 28, 2026, 03:55 PM UTC
Hello, The provider was able to find due to spotty power connection past the device. The provider has closed their ticket after monitoring and observing no issues for 3 days.
- postmortem Sep 28, 2026, 03:55 PM UTC
spotty power connection past the GLS Provider device.