Whispir Outage History

Whispir had 18 outages in the last 2 years totaling 359h 24m of downtime — averaging 0.7 incidents per month.

There were 18 Whispir outages since October 10, 2025 totaling 359h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.whispir.com

Major September 28, 2026

AU Instance - Email Delivery Issues

Detected by Pingoru: Sep 28, 2026, 01:26 AM UTC
Resolved: Sep 28, 2026, 02:00 AM UTC
Duration: 33m

Affected: Email

Timeline · 2 updates

investigating Sep 28, 2026, 01:26 AM UTC

We have identified an issue impacting mail delivery for some users. Our team is actively investigating and working with the highest priority to restore service as quickly as possible. If you have any questions or concerns, please contact our support team at [email protected].
resolved Sep 28, 2026, 02:00 AM UTC

The issue affecting email delivery has been resolved, and mail services have been restored. If you have any questions or concerns, please contact our support team at [email protected].

Read the full incident report →

Minor September 24, 2026

AP1 Instance - Web Portal Access Issue

Detected by Pingoru: Sep 24, 2026, 03:03 AM UTC
Resolved: Sep 24, 2026, 07:51 AM UTC
Duration: 4h 48m

Affected: Whispir APIWhispir Web Application Portal

Timeline · 3 updates

investigating Sep 24, 2026, 03:03 AM UTC

We are currently investigating an issue affecting access to the Web Portal. Our team is actively working to restore service and minimize the impact to affected users. We will provide additional updates as soon as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
investigating Sep 24, 2026, 07:50 AM UTC

We are continuing to investigate this issue.
resolved Sep 24, 2026, 07:51 AM UTC

We would like to inform you that the issue with the Web Portal access has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].

Read the full incident report →

Major September 17, 2026

AU Region - Web Portal Access

Detected by Pingoru: Sep 17, 2026, 05:06 AM UTC
Resolved: Sep 17, 2026, 05:06 AM UTC
Duration: —

Affected: Whispir Web Application Portal

Timeline · 1 update

resolved Sep 17, 2026, 05:06 AM UTC

We observed an intermittent issue impacting access to the web portal in the Australian instance. This issue has been resolved, and we are continuing to monitor the service closely to ensure everything is functioning as expected. If you have any questions or concerns, please contact our support team at [email protected].

Read the full incident report →

Minor September 8, 2026

AP1 Instance - Email Delivery Degredation

Detected by Pingoru: Sep 08, 2026, 08:29 AM UTC
Resolved: Sep 08, 2026, 09:22 AM UTC
Duration: 52m

Affected: Email

Timeline · 2 updates

investigating Sep 08, 2026, 08:29 AM UTC

We have identified an issue affecting email delivery in the AP1 instance. Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. If you need any assistance while we work through this issue, please don’t hesitate to contact our support team at [email protected].
resolved Sep 08, 2026, 09:22 AM UTC

The issue impacting email delivery has been fully restored.

Read the full incident report →

Notice July 31, 2026

AP1 Instance: Intermittent Web Portal Access Issue

Detected by Pingoru: Jul 31, 2026, 11:50 PM UTC
Resolved: Jul 31, 2026, 11:50 PM UTC
Duration: —

Affected: Whispir Web Application Portal

Timeline · 1 update

resolved Jul 31, 2026, 11:50 PM UTC

An intermittent issue affecting web portal accessibility was observed. The issue was promptly resolved upon detection, and normal service has been restored. As a precaution, we continue to monitor the system closely to ensure consistent performance and availability. If you have any questions or concerns, please contact our support team at [email protected].

Read the full incident report →

Minor July 30, 2026

SMS Delivery Degradation Affecting a Subset of New Zealand Traffic

Detected by Pingoru: Jul 30, 2026, 12:46 AM UTC
Resolved: Aug 13, 2026, 02:58 AM UTC
Duration: 14d 2h

Affected: SMS

Timeline · 3 updates

investigating Jul 30, 2026, 12:46 AM UTC

We are investigating a carrier-side fault affecting SMS message delivery in New Zealand. The issue is isolated to a single carrier/provider and may impact Mobile Terminated (MT) and Mobile Originated (MO) messaging for customers using dedicated shortcodes associated with that carrier. This issue does not affect all New Zealand messaging traffic or all New Zealand customers. We are actively engaging with the carrier to restore normal service and are working on mitigations to minimise the impact on affected customers. If you believe your service is impacted, please contact our Support team at [email protected]. We will provide further updates as more information becomes available.
monitoring Jul 31, 2026, 06:40 AM UTC

We have implemented a temporary workaround for affected customers, and service has been restored for those migrated to the alternative route. We continue to work closely with our provider to investigate and resolve the underlying issue. Monitoring remains in place, and we will provide further updates as they become available. If you have any questions please contact our Support team at [email protected].
resolved Aug 13, 2026, 02:58 AM UTC

We have completed the migration of all impacted customers to temporary or permanent short code solutions, and this incident is now closed. We will continue to work with affected customers on the migration of impacted short codes to new providers to support a long-term resolution. If you have any questions, please contact our Support team at [email protected].

Read the full incident report →

Minor July 28, 2026

Australian Region: Intermittent Web Portal Access Issue

Detected by Pingoru: Jul 28, 2026, 07:12 AM UTC
Resolved: Jul 28, 2026, 08:00 AM UTC
Duration: 47m

Affected: Whispir Web Application Portal

Timeline · 3 updates

investigating Jul 28, 2026, 07:12 AM UTC

We observed an issue that is intermittently impacting web portal access within the Australian instance. Our developers and engineering teams are actively working to resolve this quickly. If you have any questions or concerns, please contact our support team at [email protected].
investigating Jul 28, 2026, 07:18 AM UTC

We are continuing to investigate this issue.
resolved Jul 28, 2026, 08:00 AM UTC

We would like to inform you that the issue causing intermittent issue in web portal access has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].

Read the full incident report →

Minor July 10, 2026

AP1 Instance - SMS Delivery Delays

Detected by Pingoru: Jul 10, 2026, 09:47 AM UTC
Resolved: Jul 10, 2026, 11:26 AM UTC
Duration: 1h 39m

Affected: SMS

Timeline · 2 updates

investigating Jul 10, 2026, 09:47 AM UTC

We would like to inform you that we are currently investigating an issue causing delays in SMS message delivery for services hosted on the AP1 instance, specifically impacting customers in the Singapore region. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].
resolved Jul 10, 2026, 11:26 AM UTC

We would like to inform you that the issue causing delays in SMS message delivery for services hosted on the AP1 instance has been restored. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].

Read the full incident report →

Minor June 11, 2026

Regional Carrier Issue – SMS Delivery Disruption to Singtel Numbers

Detected by Pingoru: Jun 11, 2026, 12:41 AM UTC
Resolved: Jun 11, 2026, 01:14 AM UTC
Duration: 33m

Affected: Whispir APIWhispir APIWhispir Web Application PortalWhispir Web Application PortalEmailSMSSMSEmailWhatsapp

Timeline · 4 updates

investigating Jun 11, 2026, 12:41 AM UTC

Please note that we are currently experiencing High Delivery Failure. The required operational teams have been engaged to investigate this as a matter of priority. Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.
investigating Jun 11, 2026, 01:12 AM UTC

We are continuing to investigate this issue.
monitoring Jun 11, 2026, 01:14 AM UTC

We have received confirmation from the carrier network that the issue has been resolved. Message processing has now stabilised, with normal operations observed.
resolved Jun 11, 2026, 01:14 AM UTC

This event has been resolved.

Read the full incident report →

Minor May 28, 2026

Australian AU region – SMS message processing issues with SenderID registrations

Detected by Pingoru: May 28, 2026, 05:54 AM UTC
Resolved: May 28, 2026, 06:06 AM UTC
Duration: 11m

Affected: SMS

Timeline · 2 updates

investigating May 28, 2026, 05:54 AM UTC

We are currently experiencing issues with message processing with SenderID registrations affecting SMS messaging in Australia’s AU regional instance. Status: We are aware of the issue and are currently investigating. Our teams are actively investigating the cause. We will continue to provide updates as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
resolved May 28, 2026, 06:06 AM UTC

The issue affecting SMS messaging in Australia’s AU regional instance has been resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].

Read the full incident report →

Notice May 25, 2026

New Zealand Region - Portal Access Issue

Detected by Pingoru: May 25, 2026, 12:53 PM UTC
Resolved: May 25, 2026, 02:01 PM UTC
Duration: 1h 7m

Affected: Whispir APIWhispir Web Application PortalSMSEmail

Timeline · 2 updates

investigating May 25, 2026, 12:53 PM UTC

We are currently aware of an issue that is impacting portal access within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue. If you have any questions or concerns, please contact our support team at [email protected].
resolved May 25, 2026, 02:01 PM UTC

Dear Customer, We would like to inform you that the issue has been restored at approximately 26/05/2026 - 01:41 NZST. We are continuing to monitor system performance, and will provide further updates once our investigation into the root cause is complete.

Read the full incident report →

Minor May 25, 2026

New Zealand Region - Intermittent Degradation of Message Delivery Service

Detected by Pingoru: May 25, 2026, 01:12 AM UTC
Resolved: May 25, 2026, 07:47 AM UTC
Duration: 6h 34m

Affected: Whispir APISMSEmail

Timeline · 5 updates

identified May 25, 2026, 01:12 AM UTC

Dear Customers, We are currently aware of an issue that is intermittently impacting message delivery within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue. If you have any questions or concerns, please contact our support team at [email protected].
identified May 25, 2026, 01:32 AM UTC

Dear Customer, We are continuing to work with our providers. The issue has been identified, and recovery efforts are currently underway. If you have any questions or concerns, please contact our support team at [email protected].
identified May 25, 2026, 02:24 AM UTC

Dear Customer, We have observed improvements in service performance; however, message delivery continues to be intermittently impacted. Our team is actively monitoring the situation and working closely with our provider to fully resolve the issue. We will provide further updates as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
monitoring May 25, 2026, 07:15 AM UTC

Dear Customer, We have observed improvements in system performance; however, the issue remains intermittent. Our team continues to actively monitor and is conducting further tests to ensure full resolution. We will provide additional updates as soon as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].
resolved May 25, 2026, 07:47 AM UTC

Dear Customer, The issue affecting message delivery within the New Zealand region has been resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].

Read the full incident report →

Minor May 22, 2026

Email API Performance Degradation

Detected by Pingoru: May 22, 2026, 05:11 AM UTC
Resolved: May 22, 2026, 06:17 AM UTC
Duration: 1h 6m

Affected: Whispir APIEmail

Timeline · 3 updates

investigating May 22, 2026, 05:11 AM UTC

Dear Customer, We are currently experiencing an issue impacting our Email API services. While the service remains operational and continues to process workflows, including common functions such as Email to SMS, performance has been degraded. Transactions are still being processed; however, users may experience increased latency during this time. If you need any assistance while we work through this issue, please don’t hesitate to contact our support team at [email protected].
monitoring May 22, 2026, 05:50 AM UTC

Dear Customer, We have implemented changes to help alleviate the issue; however, processing volumes remain higher than normal, resulting in slightly increased latency. Our team is actively monitoring the situation and will provide an update once services have fully returned to normal. In the meantime, if you require any assistance, please don’t hesitate to contact our support team at [email protected].
resolved May 22, 2026, 06:17 AM UTC

Dear Customer, The issue affecting the Email API has been fully resolved. If you require any assistance or have further questions, please contact our Support team at [email protected].

Read the full incident report →

Major April 9, 2026

SMS Messaging Disruption Affecting International Delivery

Detected by Pingoru: Apr 09, 2026, 02:00 AM UTC
Resolved: Apr 09, 2026, 03:35 AM UTC
Duration: 1h 34m

Affected: SMSSMSSMSSMSSMS

Timeline · 4 updates

identified Apr 09, 2026, 02:00 AM UTC

We are currently experiencing a service outage impacting international SMS delivery. Our team is working closely with our suppliers to determine the cause and will provide updates as more information becomes available. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]
identified Apr 09, 2026, 02:33 AM UTC

We have verified that not all international SMS delivery is impacted, and some use cases remain operational. We are continuing to actively work on resolving the issue with our suppliers and, in parallel, have initiated Business Continuity Plan (BCP) activation to support service recovery. We will continue to share updates as more information becomes available. If you require any assistance while we work through this issue, please contact our support team at [email protected].
monitoring Apr 09, 2026, 03:12 AM UTC

A fix has been implemented by our downstream provider, and all previously impacted services have now been fully restored. We are continuing to investigate the cause of this incident, including further analysis in collaboration with our vendors, to ensure appropriate preventative measures are in place. If you require any assistance or have further questions, please contact our Support team at [email protected].
resolved Apr 09, 2026, 03:35 AM UTC

This incident has been resolved. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]

Read the full incident report →

Minor February 24, 2026

Minor SMS delivery delays due to an unexpected service fault

Detected by Pingoru: Feb 24, 2026, 12:02 AM UTC
Resolved: Feb 24, 2026, 01:03 AM UTC
Duration: 1h

Affected: SMS

Timeline · 2 updates

investigating Feb 24, 2026, 12:02 AM UTC

Dear Customer, Please note that we are currently experiencing delays in message sendouts. The required operational teams have been engaged to investigate this as a matter of priority. We will provide a further update here within 30mins. If you have any questions or concerns, please contact our support team at [email protected]. Warm regards, Whispir Team
resolved Feb 24, 2026, 01:03 AM UTC

We’re pleased to share that the recent message delivery issue has now been fully resolved. All services are operating normally, and no further impact is expected. Our team is continuing to investigate the underlying cause to ensure this does not occur again. Once the full investigation is completed, we will provide a detailed incident report for your reference. Thank you for your patience and understanding. If you experience any additional issues, please don’t hesitate to contact our support team at [email protected]. Best regards, Whispir Support Team

Read the full incident report →

Minor February 9, 2026

SMS Messaging Disruption Affecting Australian Network Operators

Detected by Pingoru: Feb 09, 2026, 03:00 AM UTC
Resolved: Feb 09, 2026, 03:20 AM UTC
Duration: 20m

Affected: SMSSMS

Timeline · 2 updates

identified Feb 09, 2026, 03:00 AM UTC

We are currently experiencing a disruption affecting SMS delivery to multiple Australian Network Operators. This issue has been confirmed as originating at the Network Operator level and is impacting several carriers. Our teams are actively engaged with all downstream providers and are closely monitoring the situation. We will continue to share updates as more information becomes available. If you are experiencing delivery issues or require further assistance, please contact our support team at [email protected].
resolved Feb 09, 2026, 03:20 AM UTC

Services Fully Restored We have received confirmation that the underlying issue has been resolved. All routing between carriers and network operators is now functioning as expected, and message processing has returned to normal. Our team will continue to closely monitor carrier performance, and should any conditions change, we will provide an immediate update. If you are still experiencing delivery issues or need further assistance, please contact our support team at [email protected].

Read the full incident report →

Notice October 21, 2025

AU Instance | Unable to Login to Platform

Detected by Pingoru: Oct 21, 2025, 05:22 AM UTC
Resolved: Oct 21, 2025, 05:22 AM UTC
Duration: —

Affected: Whispir Web Application Portal

Timeline · 1 update

resolved Oct 21, 2025, 05:22 AM UTC

Dear customers, We would like to inform you that a brief service disruption occurred on the AU Instance platform. The issue was promptly identified and resolved, with full service restoration completed within minutes. Event Type: Service Incident Start Time: 21 October 2025, 14:39 AEDT (03:39 UTC) End Time: 21 October 2025, 14:56 AEDT (03:56 UTC) We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected]. Warm regards, The Whispir Team

Read the full incident report →

Major October 10, 2025

Australian Region: Web Portal Access Issue Reported

Detected by Pingoru: Oct 10, 2025, 03:15 AM UTC
Resolved: Oct 10, 2025, 03:15 AM UTC
Duration: —

Affected: Whispir Web Application Portal

Timeline · 1 update

resolved Oct 13, 2025, 08:32 AM UTC

We identified an issue that temporarily affected some of our users’ ability to access our Web Portal (https://au.whispir.com) on 10 October. The disruption occurred between 03:08:32 UTC and 03:31:01 UTC, and has since been fully resolved. We apologise for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact our support team at [email protected].

Read the full incident report →