Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

Update timeline

1. investigating Nov 09, 2026, 06:41 PM UTC

   Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Some customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident.

2. investigating Nov 09, 2026, 06:49 PM UTC

   Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident.

3. identified Nov 09, 2026, 07:08 PM UTC

   Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident.

4. monitoring Nov 09, 2026, 07:38 PM UTC

   Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration. We appreciate your patience while we addressed this service incident.