Wave had 46 outages in the last 2 years totaling 1046h 3m of downtime — averaging 1.9 incidents per month.
There were 46 Wave outages since September 26, 2024 totaling 1046h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports that customers are unable to access Wave. Further updates to follow.
We have resolved the issues that were affecting the sign in page.
We have identified an issue that led to a delay in payout delivery for some U.S. Wave Payments customers. The issue has been resolved, and we will reach out to impacted customers with further details.
We have reached out to the impacted customers, and the issue is resolved.
We are investigating an issue that is causing login and page errors for some users across the Wave platform. We will share updates when they become available.
The issue has been resolved. We apologize for the interruption to your Wave experience today.
We are currently investigating an increase in errors across Wave. Some users may experience difficulty accessing certain pages or their Wave account altogether.
The issue has been resolved. We apologize for the interruption today.
We are currently investigating an issue that is preventing a subset of users from logging into their Wave accounts properly. We will share more information as it becomes available.
The issue has been resolved. We apologize for the interruption today.
We have identified and are investigating an issue causing scheduled recurring invoices to not be generated. Automatic recurring charges that happen through those recurring invoices are also impacted due to this. Creating and sending individual invoices, as well as payments against individual invoices are not affected at this time. We thank you for your patience and we will share updates on next steps as they become available.
We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.
We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged. Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.
We are currently investigating an issue leading to increased errors on invoicing-related pages in Wave, for some Wave users and/or their clients.
This incident has been resolved. Thank you for your patience and we apologize for the interruption today.
Some clients of Wave Payment users are unable to input their Credit Card details for Payment processing through Wave generated Invoices and Payment Links. We are looking into this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that users are unable to sign in to Wave through their mobile app. While we investigate, users can still access Wave through our web application. You can access the web application through a desktop browser or your mobile browser through https://my.waveapps.com/login/
The issue has been identified and a fix is being implemented.
We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app
We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update; 1. Go to the App Store / Google Play on your phone 2. Update to the latest version of the Wave app (4.15.0) 3. Launch the app 4. Close the app -iPhone users can follow this article https://support.apple.com/en-ca/109359 -Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 5. Re-launch the app
Wave is currently impacted by an incident occurring with our Payroll partner. Payroll users might find that taking Payroll related actions is delayed or some pages are not loading. Our partner has released a fix and we are monitoring. Further updates will be posted as new information becomes available.
We are continuing to monitor for any further issues.
Issue is now resolved. We thank you for your patience.
Wave is currently impacted by an incident occurring with one of our 3rd party partners. Google Play billing is experiencing an issue, impacting existing Wave customers on Android from upgrading to Pro or Receipts Plans via mobile. New Wave customers on Android are also blocked from completing sign-up via mobile. Web application access and sign-up is not impacted. Further updates will be posted as new information becomes available.
This incident has been resolved on the Google Play side, and Android billing should now work as expected.
We are investigating reports that invoices and estimate emails are not sending to recipients. Further updates to follow.
Issues with invoice and estimate emails not being sent to recipients has been resolved. We apologize for the inconvenience during this time.
We are currently investigating reports that errors are preventing customers from making invoice payments through Wave Payments. Further updates to follow.
The issue has been identified, and Wave is being impacted by a Cloudflare maintenance. We're currently monitoring and implementing a fix. Thanks for your patience.
This incident has been resolved.
Overnight on Monday, March 2, 2026, the U.S. Federal Reserve reported delays processing ACH payments, which may cause some deposits (for both payroll and payments processing) to appear later than usual today, Tuesday, March 3, for our U.S. users. As of 7:30am ET, all payments have been sent to receiving banks and will post as each bank completes processing.
The U.S. Federal Reserve processing delay has been resolved. As a reminder, deposits (for both payroll and payments) that were scheduled for Tuesday March 3rd still arrived on the same day, although later than usual.
Wave is currently impacted by an incident occurring with one of our 3rd party partners, Cloudflare. Some users may have difficulty logging in or accessing certain pages in Wave. A refresh of the browser may help in the meantime. Further updates to follow.
The issue we were experiencing with our 3rd party partner has now resolved. Thank you for your patience.
We are currently investigating a reported issue regarding the dollar amounts on 2025 1099-NEC forms for some Wave Payroll customers.
We are continuing to investigate the reported issue regarding the dollar amounts on 2025 1099-NEC forms for some Wave Payroll customers. Thank you for your ongoing patience.
We have identified an issue leading to overstated dollar amounts on some 2025 1099-NEC forms. Forms have been filed timely in light of the January 31st filing deadline, and Wave is actively working through corrections where needed.
We’ve identified an issue leading to incorrect dollar amounts on some 2025 1099-NEC forms. All original forms were filed by the January 31 deadline, and Wave is actively working through corrections where needed.
Wave had previously identified some 2025 1099-NEC forms with incorrect dollar amounts. All original forms were filed by the January 31 deadline, and Wave has now generated and filed corrections for the impacted 1099-NEC forms. Amended forms are available in Wave accounts.
We are currently investigating the receipts feature not processing uploads. We apologize for the inconvenience and will provide updates as they become available.
This incident has been resolved now. The receipts that were stuck in processing have now been successfully processed.
We have identified an issue impacting the in-app availability of 1099-NEC forms for eligible Wave payroll employers. We are actively working to resolve this at the earliest opportunity. Thank you for your patience.
1099-NEC forms are now available for eligible Wave payroll employers through the Payroll > Tax Forms page. Thank you for your patience and we apologize for the interruption.
We are investigating an issue that is causing a 'balancing payroll' error message on the Payroll Dashboard for some users.
This incident has been resolved. Thank you for your patience and we apologize for the interruption.
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
We have reached out to the impacted customers to set expectations on next steps and the re-charging process. We are also working to ensure this error does not reappear in the future.
We have reached out to the impacted users to set expectations on re-attempting the missed subscription charges. Thanks for your patience.
We have identified an issue that is causing inaccurate reports for some business owners in Wave. We are working on a solution and apologize for the technical interruption.
This incident has been resolved. We apologize for the interruption today.
We are currently investigating reported errors within Wave when accessing various pages. We apologize for any inconvenience and further updates will follow.
This incident has been resolved. We apologize for any inconvenience accessing Wave during this time.
A third-party vendor is experiencing a disruption that is currently impacting your ability to use the in-app chatbot and overall Support experience. We are standing by for updates.
The third-party vendor has resolved the issue, and chatbot functionality has returned. Thanks for your patience.
We are investigating an increase in 502 errors on some pages across Wave. Some business owners may be unable to access certain pages, including but not limited to the Dashboard. We will provide more updates as they become available.
The issue with increased 502 errors across Wave has resolved. Thank you for your patience and we apologize for the inconvenience.
We are currently monitoring an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including PDF exports. We will provide further updates once they become available.
We are continuing to monitor an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including, but not limited to, PDF exports. Accounting, Receipts, and Payroll pages may also experience issues.
The issue with Amazon Web Services (AWS) affecting some Wave pages and PDF functionality has resolved. Thank you for your patience.