Wave experienced a minor incident on January 7, 2026 affecting Payroll, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 07, 2026, 02:43 PM UTC
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
- identified Jan 07, 2026, 09:32 PM UTC
We have reached out to the impacted customers to set expectations on next steps and the re-charging process. We are also working to ensure this error does not reappear in the future.
- resolved Jan 12, 2026, 04:52 PM UTC
We have reached out to the impacted users to set expectations on re-attempting the missed subscription charges. Thanks for your patience.