Wave experienced a minor incident on October 24, 2025 affecting Web Application, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- monitoring Oct 24, 2025, 02:38 PM UTC
A third-party vendor is experiencing a disruption that is currently impacting your ability to use the in-app chatbot and overall Support experience. We are standing by for updates.
- resolved Oct 24, 2025, 03:24 PM UTC
The third-party vendor has resolved the issue, and chatbot functionality has returned. Thanks for your patience.