Wave incident

Payroll Dashboard "Balancing Payroll" Error Message

Critical Resolved View vendor source →

Wave experienced a critical incident on January 12, 2026 affecting Payroll, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 04:53 PM UTC
Resolved
Jan 12, 2026, 05:30 PM UTC
Duration
36m
Detected by Pingoru
Jan 12, 2026, 04:53 PM UTC

Affected components

Payroll

Update timeline

  1. investigating Jan 12, 2026, 04:53 PM UTC

    We are investigating an issue that is causing a 'balancing payroll' error message on the Payroll Dashboard for some users.

  2. resolved Jan 12, 2026, 05:30 PM UTC

    This incident has been resolved. Thank you for your patience and we apologize for the interruption.