Wave experienced a major incident on October 20, 2025 affecting Web Application and Accounting and 1 more component, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:21 PM UTC
We are currently monitoring an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including PDF exports. We will provide further updates once they become available.
- investigating Oct 20, 2025, 03:54 PM UTC
We are continuing to monitor an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including, but not limited to, PDF exports. Accounting, Receipts, and Payroll pages may also experience issues.
- resolved Oct 20, 2025, 08:40 PM UTC
The issue with Amazon Web Services (AWS) affecting some Wave pages and PDF functionality has resolved. Thank you for your patience.