Wave Outage History

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Wave had 46 outages in the last 2 years totaling 8381h 44m of downtime — averaging 1.9 incidents per month.

There were 46 Wave outages since September 26, 2024 totaling 8381h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.waveapps.com

Major October 15, 2025

3rd-party Error with Canadian Payments Applications

Detected by Pingoru
Oct 15, 2025, 04:44 PM UTC
Resolved
Oct 15, 2025, 07:56 PM UTC
Duration
3h 11m
Affected: Payments
Timeline · 2 updates
  1. investigating Oct 15, 2025, 04:44 PM UTC

    Our payments partner is currently investigating an error that is impacting Wave Payments applications for our Canadian users. We will share more updates as they become available.

  2. resolved Oct 15, 2025, 07:56 PM UTC

    The impacted Wave Payments applications have been activated. New applications for our Canadian users are now working as expected. Thanks for your patience and we apologize for the interruption.

Read the full incident report →

Minor October 2, 2025

Data Syncing Impacting Reports

Detected by Pingoru
Oct 02, 2025, 07:06 PM UTC
Resolved
Oct 02, 2025, 08:28 PM UTC
Duration
1h 21m
Affected: Accounting
Timeline · 3 updates
  1. investigating Oct 02, 2025, 07:06 PM UTC

    We are investigating an issue that is impacting the accuracy of reports for some Wave customers. Data has not been lost, but balances may appear incorrect while the issue persists. We are working on a solution.

  2. identified Oct 02, 2025, 08:01 PM UTC

    The cause of the issue that is impacting the accuracy of reports has been identified. Data has not been lost, but balances may appear incorrect while the issue persists. A fix is being implemented.

  3. resolved Oct 02, 2025, 08:28 PM UTC

    This incident has been resolved. Our team has implemented a fix and we apologize for any inconvenience with reporting accuracy during this time.

Read the full incident report →

Critical September 30, 2025

Investigating reports of log in errors

Detected by Pingoru
Sep 30, 2025, 07:37 AM UTC
Resolved
Sep 30, 2025, 08:13 AM UTC
Duration
35m
Affected: Web Application
Timeline · 2 updates
  1. investigating Sep 30, 2025, 07:37 AM UTC

    We are investigating reports of log in errors. Further updates to follow.

  2. resolved Sep 30, 2025, 08:13 AM UTC

    Issues with logging into Wave have been resolved. We apologize for any inconvenience.

Read the full incident report →

Minor September 16, 2025

Wave Impacted by 3rd party Payments incident

Detected by Pingoru
Sep 16, 2025, 02:09 PM UTC
Resolved
Sep 16, 2025, 03:05 PM UTC
Duration
56m
Affected: Payments
Timeline · 2 updates
  1. monitoring Sep 16, 2025, 02:09 PM UTC

    Wave is currently impacted by an incident occurring with one of our 3rd party partners. Customers may experience issues processing transactions. We are awaiting further details on a resolution.

  2. resolved Sep 16, 2025, 03:05 PM UTC

    The issue has now been resolved. Thank you for your patience and we apologize for the interruption.

Read the full incident report →

Minor September 3, 2025

Data Processing Delays - Account Balances might appear incorrect.

Detected by Pingoru
Sep 03, 2025, 04:03 PM UTC
Resolved
Sep 04, 2025, 09:17 PM UTC
Duration
1d 5h
Affected: Web ApplicationAccounting
Timeline · 2 updates
  1. identified Sep 03, 2025, 04:03 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost but you might notice that Account Balances are incorrect under Accounting > Transactions, Accounting > Reconciliation, or you Reports. The system should be caught up shortly.

  2. resolved Sep 04, 2025, 09:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Identified reports of accessibility to waveapps.com

Detected by Pingoru
Aug 21, 2025, 07:39 PM UTC
Resolved
Aug 21, 2025, 08:08 PM UTC
Duration
28m
Affected: Web Application
Timeline · 2 updates
  1. identified Aug 21, 2025, 07:39 PM UTC

    We are investigating reports that waveapps.com is not accessible due to an issue with our Webhost. Further updates to follow.

  2. resolved Aug 21, 2025, 08:08 PM UTC

    Our webhost has resolved the temporary issue with access to our site. We apologize for any inconvenience this caused.

Read the full incident report →

Minor August 18, 2025

Transaction attachments

Detected by Pingoru
Aug 18, 2025, 09:07 PM UTC
Resolved
Aug 18, 2025, 09:21 PM UTC
Duration
14m
Affected: Accounting
Timeline · 2 updates
  1. monitoring Aug 18, 2025, 09:07 PM UTC

    Since this morning, we've identified an issue preventing users from successfully uploading attachments to transactions. We've now released a fix and are currently monitoring the issue.

  2. resolved Aug 18, 2025, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025

Increased latency across the site

Detected by Pingoru
Jul 14, 2025, 04:29 PM UTC
Resolved
Jul 15, 2025, 05:05 PM UTC
Duration
1d
Affected: Web ApplicationAccountingInvoicingPaymentsPayrollReceipts Processing
Timeline · 2 updates
  1. investigating Jul 14, 2025, 04:29 PM UTC

    We are currently investigating increased levels of latency across the Wave platform. Some pages, such as logging in, may load slowly or lead to error messages.

  2. resolved Jul 15, 2025, 05:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2025

Wave Payments Impacted by 3rd party incident

Detected by Pingoru
Jun 24, 2025, 02:18 AM UTC
Resolved
Jun 24, 2025, 01:22 PM UTC
Duration
11h 3m
Affected: Payments
Timeline · 2 updates
  1. monitoring Jun 24, 2025, 02:18 AM UTC

    Wave is currently impacted by an incident occurring with our Wave Payments partner, Worldpay. Clients of Wave users might receive error messages when they try to pay for Wave invoices. Further updates will be posted as new information becomes available.

  2. resolved Jun 24, 2025, 01:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2025

Slow loading speeds

Detected by Pingoru
Jun 23, 2025, 02:26 PM UTC
Resolved
Jun 23, 2025, 02:54 PM UTC
Duration
27m
Affected: Web ApplicationAccountingInvoicingPaymentsPayrollReceipts Processing
Timeline · 2 updates
  1. investigating Jun 23, 2025, 02:26 PM UTC

    We're experiencing an elevated level of errors across Wave that can cause slowing loading speeds and some pages erroring out due to latency issues. We are investigating.

  2. resolved Jun 23, 2025, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 19, 2025

Working through larger support volumes

Detected by Pingoru
Jun 19, 2025, 09:06 PM UTC
Resolved
May 11, 2026, 09:42 PM UTC
Duration
326d
Affected: Payroll
Timeline · 5 updates
  1. identified Jun 19, 2025, 09:06 PM UTC

    We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

  2. identified Jun 20, 2025, 12:20 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 20, 2025, 12:21 AM UTC

    We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.

  4. identified Jul 22, 2025, 07:19 PM UTC

    We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.

  5. resolved May 11, 2026, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 12, 2025

Errors in Wave after login

Detected by Pingoru
May 12, 2025, 06:46 PM UTC
Resolved
May 12, 2025, 08:16 PM UTC
Duration
1h 30m
Affected: Web Application
Timeline · 4 updates
  1. investigating May 12, 2025, 06:46 PM UTC

    We are investigating reports of errors in Wave accounts after logging in. Further updates to follow.

  2. identified May 12, 2025, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 12, 2025, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2025, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 2, 2025

iOS mobile Google login error

Detected by Pingoru
May 02, 2025, 02:12 PM UTC
Resolved
May 21, 2025, 04:38 PM UTC
Duration
19d 2h
Affected: Web ApplicationReceipts Processing
Timeline · 4 updates
  1. investigating May 02, 2025, 02:12 PM UTC

    We are investigating an issue impacting iOS mobile users logging into Wave using Google Single Sign On. We will update you as soon as possible. Logging into waveapps.com on your mobile internet browser should work as a backup.

  2. investigating May 02, 2025, 03:50 PM UTC

    We are continuing to investigate the issue impacting iOS mobile users logging into Wave using Google Single Sign On. Users who were previously signed in via Google should not encounter the issue.

  3. identified May 02, 2025, 04:49 PM UTC

    We have identified a fix and will be rolling it out in the next app release. If you're already logged in via Google, please remain logged in for the meantime. Impacted iOS app users can use the responsive mobile version on browser in the meanwhile.

  4. resolved May 21, 2025, 04:38 PM UTC

    This issue has been resolved. iOS users can upgrade to version 4.9.0 and should be able to use Google Single Sign On without issue. Thank you for your patience, and we apologize for the inconvenience.

Read the full incident report →

Major March 24, 2025

Business Toggle (Top Right Corner of Wave) Missing

Detected by Pingoru
Mar 24, 2025, 02:28 PM UTC
Resolved
Mar 24, 2025, 02:44 PM UTC
Duration
15m
Affected: Web Application
Timeline · 2 updates
  1. investigating Mar 24, 2025, 02:28 PM UTC

    We are currently investigating an issue blocking users from switching businesses or accessing their Settings page as expected. More information will come as we discover more. Thanks for your patience.

  2. resolved Mar 24, 2025, 02:44 PM UTC

    This incident has been resolved, and the top bar of Wave (including the business switcher toggle and settings access) is appearing again. Please refresh your browser to see the fix in your account. We apologize for the interruption today.

Read the full incident report →

Major March 13, 2025

Visual Error for Employees "Bank details missing"

Detected by Pingoru
Mar 13, 2025, 03:42 PM UTC
Resolved
Mar 13, 2025, 05:03 PM UTC
Duration
1h 21m
Affected: Payroll
Timeline · 5 updates
  1. investigating Mar 13, 2025, 03:42 PM UTC

    We are currently investigating an issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. The actual bank information is not impacted, and money movement is not affected, but this is a visual error we are looking into. Thanks for your patience.

  2. investigating Mar 13, 2025, 04:07 PM UTC

    We are continuing to investigate the issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. Actual bank information and money movement is not impacted. Thanks for your patience.

  3. monitoring Mar 13, 2025, 04:16 PM UTC

    A fix has been implemented for the "Bank details missing" visual error, and we are monitoring the results. Actual bank information and money movement is not impacted. Thanks for your patience.

  4. identified Mar 13, 2025, 04:40 PM UTC

    We are continuing to investigate fixes for the "Bank details missing" visual error. Actual bank information and money movement is not impacted. Thanks for your patience.

  5. resolved Mar 13, 2025, 05:03 PM UTC

    This incident has been resolved. Thanks again for your patience and we apologize for the confusion and interruption today.

Read the full incident report →

Major March 11, 2025

Elevated errors across Wave

Detected by Pingoru
Mar 11, 2025, 05:27 PM UTC
Resolved
Mar 11, 2025, 06:28 PM UTC
Duration
1h
Affected: Web Application
Timeline · 2 updates
  1. investigating Mar 11, 2025, 05:27 PM UTC

    We are seeing loading errors across various Wave pages. Our team is investigating.

  2. resolved Mar 11, 2025, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 7, 2025

Short Payout Delay for American Users

Detected by Pingoru
Mar 07, 2025, 01:00 AM UTC
Resolved
Mar 07, 2025, 07:44 PM UTC
Duration
18h 43m
Affected: Payments
Timeline · 2 updates
  1. monitoring Mar 07, 2025, 01:00 AM UTC

    We are monitoring a short delay in payout delivery for some of our American customers. Payouts for March 7, 2025 can be expected to arrive in the late afternoon rather than in the morning.

  2. resolved Mar 07, 2025, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 20, 2025

Login Errors

Detected by Pingoru
Jan 20, 2025, 09:11 PM UTC
Resolved
Jan 20, 2025, 09:22 PM UTC
Duration
11m
Affected: Web Application
Timeline · 2 updates
  1. investigating Jan 20, 2025, 09:11 PM UTC

    We are currently investigating an issue that may lead to login errors for some users.

  2. resolved Jan 20, 2025, 09:22 PM UTC

    The login issue is now resolved. Thanks for your patience and we apologize for the interruption today.

Read the full incident report →

Major January 17, 2025

Payments Set-Up Issue

Detected by Pingoru
Jan 17, 2025, 03:33 PM UTC
Resolved
Jan 17, 2025, 04:23 PM UTC
Duration
49m
Affected: Payments
Timeline · 3 updates
  1. investigating Jan 17, 2025, 03:33 PM UTC

    We are currently investigating an issue that is blocking some customers from saving their details as part of the Payments Set-Up process.

  2. monitoring Jan 17, 2025, 04:03 PM UTC

    A fix has been implemented for the Payments Set-Up issue, and we are monitoring the results.

  3. resolved Jan 17, 2025, 04:23 PM UTC

    This issue has been resolved, and the impacted businesses should be able to proceed with their Payments Set-Up as expected. We apologize for the interruption.

Read the full incident report →

Major January 16, 2025

Payments Processing Investigation

Detected by Pingoru
Jan 16, 2025, 11:50 PM UTC
Resolved
Jan 17, 2025, 12:28 AM UTC
Duration
37m
Affected: Payments
Timeline · 3 updates
  1. investigating Jan 16, 2025, 11:50 PM UTC

    We are currently investigating an issue that may impact some businesses' ability to process payments online through Wave. More updates will be provided when available.

  2. investigating Jan 17, 2025, 12:27 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 17, 2025, 12:28 AM UTC

    This issue has been resolved, and the impacted businesses should be able to process as expected. Thank you for your patience, and we apologize for the interruption today.

Read the full incident report →

Major September 26, 2024

Issues Accessing Purchases pages and Uploading Bank Statements

Detected by Pingoru
Sep 26, 2024, 04:04 PM UTC
Resolved
Sep 26, 2024, 06:06 PM UTC
Duration
2h 1m
Affected: Accounting
Timeline · 2 updates
  1. investigating Sep 26, 2024, 04:04 PM UTC

    We are investigating reports that users unable to access the Bills, Vendors, Products & Services, Classic Estimates, and Statement Upload pages. Further updates to follow.

  2. resolved Sep 26, 2024, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →