Wave Outage History
Wave is up right nowPingoru has recorded 51 incidents for Wave: 31 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 35 of 720 (5%) |
| May 2026 | 4 | 94 of 744 (13%) |
| June 2026 | 3 | 13 of 720 (2%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 3 | 3 of 573 (1%) |
Incidents, newest first
Critical January 12, 2026 Payroll Dashboard "Balancing Payroll" Error Message 36m Payroll
Started Jan 12, 2026, 04:53 PM UTC· resolved Jan 12, 2026, 05:30 PM UTC
- investigating Jan 12, 2026, 04:53 PM UTC
We are investigating an issue that is causing a 'balancing payroll' error message on the Payroll Dashboard for some users.
- resolved Jan 12, 2026, 05:30 PM UTC
This incident has been resolved. Thank you for your patience and we apologize for the interruption.
Minor January 7, 2026 US Payroll Billing Error 5d 2h Payroll
Started Jan 07, 2026, 02:43 PM UTC· resolved Jan 12, 2026, 04:52 PM UTC
- identified Jan 07, 2026, 02:43 PM UTC
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
- identified Jan 07, 2026, 09:32 PM UTC
We have reached out to the impacted customers to set expectations on next steps and the re-charging process. We are also working to ensure this error does not reappear in the future.
- resolved Jan 12, 2026, 04:52 PM UTC
We have reached out to the impacted users to set expectations on re-attempting the missed subscription charges. Thanks for your patience.
Major December 2, 2025 Reports out-of-sync for some businesses 4h 12m Accounting
Started Dec 02, 2025, 08:37 PM UTC· resolved Dec 03, 2025, 12:50 AM UTC
- identified Dec 02, 2025, 08:37 PM UTC
We have identified an issue that is causing inaccurate reports for some business owners in Wave. We are working on a solution and apologize for the technical interruption.
- resolved Dec 03, 2025, 12:50 AM UTC
This incident has been resolved. We apologize for the interruption today.
Minor October 27, 2025 Reported errors in Wave 42m Accounting, Invoicing, Payroll
Started Oct 27, 2025, 02:04 PM UTC· resolved Oct 27, 2025, 02:47 PM UTC
- investigating Oct 27, 2025, 02:04 PM UTC
We are currently investigating reported errors within Wave when accessing various pages. We apologize for any inconvenience and further updates will follow.
- resolved Oct 27, 2025, 02:47 PM UTC
This incident has been resolved. We apologize for any inconvenience accessing Wave during this time.
Minor October 24, 2025 3rd-party incident impacting chatbot 46m Web Application
Started Oct 24, 2025, 02:38 PM UTC· resolved Oct 24, 2025, 03:24 PM UTC
- monitoring Oct 24, 2025, 02:38 PM UTC
A third-party vendor is experiencing a disruption that is currently impacting your ability to use the in-app chatbot and overall Support experience. We are standing by for updates.
- resolved Oct 24, 2025, 03:24 PM UTC
The third-party vendor has resolved the issue, and chatbot functionality has returned. Thanks for your patience.
Critical October 20, 2025 Increase in 502 Errors 3h 23m Web Application
Started Oct 20, 2025, 05:14 PM UTC· resolved Oct 20, 2025, 08:38 PM UTC
- investigating Oct 20, 2025, 05:14 PM UTC
We are investigating an increase in 502 errors on some pages across Wave. Some business owners may be unable to access certain pages, including but not limited to the Dashboard. We will provide more updates as they become available.
- resolved Oct 20, 2025, 08:38 PM UTC
The issue with increased 502 errors across Wave has resolved. Thank you for your patience and we apologize for the inconvenience.
Major October 20, 2025 3rd party issue impacting PDF exports 5h 18m Web Application, Accounting, Invoicing, Payroll and 1 more
Started Oct 20, 2025, 03:21 PM UTC· resolved Oct 20, 2025, 08:40 PM UTC
- investigating Oct 20, 2025, 03:21 PM UTC
We are currently monitoring an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including PDF exports. We will provide further updates once they become available.
- investigating Oct 20, 2025, 03:54 PM UTC
We are continuing to monitor an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including, but not limited to, PDF exports. Accounting, Receipts, and Payroll pages may also experience issues.
- resolved Oct 20, 2025, 08:40 PM UTC
The issue with Amazon Web Services (AWS) affecting some Wave pages and PDF functionality has resolved. Thank you for your patience.
Major October 15, 2025 3rd-party Error with Canadian Payments Applications 3h 11m Payments
Started Oct 15, 2025, 04:44 PM UTC· resolved Oct 15, 2025, 07:56 PM UTC
- investigating Oct 15, 2025, 04:44 PM UTC
Our payments partner is currently investigating an error that is impacting Wave Payments applications for our Canadian users. We will share more updates as they become available.
- resolved Oct 15, 2025, 07:56 PM UTC
The impacted Wave Payments applications have been activated. New applications for our Canadian users are now working as expected. Thanks for your patience and we apologize for the interruption.
Minor October 2, 2025 Data Syncing Impacting Reports 1h 21m Accounting
Started Oct 02, 2025, 07:06 PM UTC· resolved Oct 02, 2025, 08:28 PM UTC
- investigating Oct 02, 2025, 07:06 PM UTC
We are investigating an issue that is impacting the accuracy of reports for some Wave customers. Data has not been lost, but balances may appear incorrect while the issue persists. We are working on a solution.
- identified Oct 02, 2025, 08:01 PM UTC
The cause of the issue that is impacting the accuracy of reports has been identified. Data has not been lost, but balances may appear incorrect while the issue persists. A fix is being implemented.
- resolved Oct 02, 2025, 08:28 PM UTC
This incident has been resolved. Our team has implemented a fix and we apologize for any inconvenience with reporting accuracy during this time.
Critical September 30, 2025 Investigating reports of log in errors 35m Web Application
Started Sep 30, 2025, 07:37 AM UTC· resolved Sep 30, 2025, 08:13 AM UTC
- investigating Sep 30, 2025, 07:37 AM UTC
We are investigating reports of log in errors. Further updates to follow.
- resolved Sep 30, 2025, 08:13 AM UTC
Issues with logging into Wave have been resolved. We apologize for any inconvenience.
Minor September 16, 2025 Wave Impacted by 3rd party Payments incident 56m Payments
Started Sep 16, 2025, 02:09 PM UTC· resolved Sep 16, 2025, 03:05 PM UTC
- monitoring Sep 16, 2025, 02:09 PM UTC
Wave is currently impacted by an incident occurring with one of our 3rd party partners. Customers may experience issues processing transactions. We are awaiting further details on a resolution.
- resolved Sep 16, 2025, 03:05 PM UTC
The issue has now been resolved. Thank you for your patience and we apologize for the interruption.
Minor September 3, 2025 Data Processing Delays - Account Balances might appear incorrect. 1d 5h Web Application, Accounting
Started Sep 03, 2025, 04:03 PM UTC· resolved Sep 04, 2025, 09:17 PM UTC
- identified Sep 03, 2025, 04:03 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost but you might notice that Account Balances are incorrect under Accounting > Transactions, Accounting > Reconciliation, or you Reports. The system should be caught up shortly.
- resolved Sep 04, 2025, 09:17 PM UTC
This incident has been resolved.
Minor August 21, 2025 Identified reports of accessibility to waveapps.com 28m Web Application
Started Aug 21, 2025, 07:39 PM UTC· resolved Aug 21, 2025, 08:08 PM UTC
- identified Aug 21, 2025, 07:39 PM UTC
We are investigating reports that waveapps.com is not accessible due to an issue with our Webhost. Further updates to follow.
- resolved Aug 21, 2025, 08:08 PM UTC
Our webhost has resolved the temporary issue with access to our site. We apologize for any inconvenience this caused.
Minor August 18, 2025 Transaction attachments 14m Accounting
Started Aug 18, 2025, 09:07 PM UTC· resolved Aug 18, 2025, 09:21 PM UTC
- monitoring Aug 18, 2025, 09:07 PM UTC
Since this morning, we've identified an issue preventing users from successfully uploading attachments to transactions. We've now released a fix and are currently monitoring the issue.
- resolved Aug 18, 2025, 09:21 PM UTC
This incident has been resolved.
Minor July 14, 2025 Increased latency across the site 1d Web Application, Accounting, Invoicing, Payments and 2 more
Started Jul 14, 2025, 04:29 PM UTC· resolved Jul 15, 2025, 05:05 PM UTC
- investigating Jul 14, 2025, 04:29 PM UTC
We are currently investigating increased levels of latency across the Wave platform. Some pages, such as logging in, may load slowly or lead to error messages.
- resolved Jul 15, 2025, 05:05 PM UTC
This incident has been resolved.
Minor June 24, 2025 Wave Payments Impacted by 3rd party incident 11h 3m Payments
Started Jun 24, 2025, 02:18 AM UTC· resolved Jun 24, 2025, 01:22 PM UTC
- monitoring Jun 24, 2025, 02:18 AM UTC
Wave is currently impacted by an incident occurring with our Wave Payments partner, Worldpay. Clients of Wave users might receive error messages when they try to pay for Wave invoices. Further updates will be posted as new information becomes available.
- resolved Jun 24, 2025, 01:22 PM UTC
This incident has been resolved.
Minor June 23, 2025 Slow loading speeds 27m Web Application, Accounting, Invoicing, Payments and 2 more
Started Jun 23, 2025, 02:26 PM UTC· resolved Jun 23, 2025, 02:54 PM UTC
- investigating Jun 23, 2025, 02:26 PM UTC
We're experiencing an elevated level of errors across Wave that can cause slowing loading speeds and some pages erroring out due to latency issues. We are investigating.
- resolved Jun 23, 2025, 02:54 PM UTC
This incident has been resolved.
Critical June 19, 2025 Working through larger support volumes 326d Payroll
Started Jun 19, 2025, 09:06 PM UTC· resolved May 11, 2026, 09:42 PM UTC
- identified Jun 19, 2025, 09:06 PM UTC
We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
- identified Jun 20, 2025, 12:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 20, 2025, 12:21 AM UTC
We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
- identified Jul 22, 2025, 07:19 PM UTC
We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.
- resolved May 11, 2026, 09:42 PM UTC
This incident has been resolved.
Major May 12, 2025 Errors in Wave after login 1h 30m Web Application
Started May 12, 2025, 06:46 PM UTC· resolved May 12, 2025, 08:16 PM UTC
- investigating May 12, 2025, 06:46 PM UTC
We are investigating reports of errors in Wave accounts after logging in. Further updates to follow.
- identified May 12, 2025, 07:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 12, 2025, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2025, 08:16 PM UTC
This incident has been resolved.
Major May 2, 2025 iOS mobile Google login error 19d 2h Web Application, Receipts Processing
Started May 02, 2025, 02:12 PM UTC· resolved May 21, 2025, 04:38 PM UTC
- investigating May 02, 2025, 02:12 PM UTC
We are investigating an issue impacting iOS mobile users logging into Wave using Google Single Sign On. We will update you as soon as possible. Logging into waveapps.com on your mobile internet browser should work as a backup.
- investigating May 02, 2025, 03:50 PM UTC
We are continuing to investigate the issue impacting iOS mobile users logging into Wave using Google Single Sign On. Users who were previously signed in via Google should not encounter the issue.
- identified May 02, 2025, 04:49 PM UTC
We have identified a fix and will be rolling it out in the next app release. If you're already logged in via Google, please remain logged in for the meantime. Impacted iOS app users can use the responsive mobile version on browser in the meanwhile.
- resolved May 21, 2025, 04:38 PM UTC
This issue has been resolved. iOS users can upgrade to version 4.9.0 and should be able to use Google Single Sign On without issue. Thank you for your patience, and we apologize for the inconvenience.
Major March 24, 2025 Business Toggle (Top Right Corner of Wave) Missing 15m Web Application
Started Mar 24, 2025, 02:28 PM UTC· resolved Mar 24, 2025, 02:44 PM UTC
- investigating Mar 24, 2025, 02:28 PM UTC
We are currently investigating an issue blocking users from switching businesses or accessing their Settings page as expected. More information will come as we discover more. Thanks for your patience.
- resolved Mar 24, 2025, 02:44 PM UTC
This incident has been resolved, and the top bar of Wave (including the business switcher toggle and settings access) is appearing again. Please refresh your browser to see the fix in your account. We apologize for the interruption today.
Major March 13, 2025 Visual Error for Employees "Bank details missing" 1h 21m Payroll
Started Mar 13, 2025, 03:42 PM UTC· resolved Mar 13, 2025, 05:03 PM UTC
- investigating Mar 13, 2025, 03:42 PM UTC
We are currently investigating an issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. The actual bank information is not impacted, and money movement is not affected, but this is a visual error we are looking into. Thanks for your patience.
- investigating Mar 13, 2025, 04:07 PM UTC
We are continuing to investigate the issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. Actual bank information and money movement is not impacted. Thanks for your patience.
- monitoring Mar 13, 2025, 04:16 PM UTC
A fix has been implemented for the "Bank details missing" visual error, and we are monitoring the results. Actual bank information and money movement is not impacted. Thanks for your patience.
- identified Mar 13, 2025, 04:40 PM UTC
We are continuing to investigate fixes for the "Bank details missing" visual error. Actual bank information and money movement is not impacted. Thanks for your patience.
- resolved Mar 13, 2025, 05:03 PM UTC
This incident has been resolved. Thanks again for your patience and we apologize for the confusion and interruption today.