Wakam Outage History

Wakam is up right now

Wakam had 21 outages in the last 2 years totaling 102h 26m of downtime — averaging 0.9 incidents per month.

There were 21 Wakam outages since July 1, 2024 totaling 102h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wakam.com

Minor April 28, 2026

🔴 Incident – Developer Portal Unavailable Status

Detected by Pingoru
Apr 28, 2026, 08:04 AM UTC
Resolved
Apr 28, 2026, 05:10 PM UTC
Duration
9h 5m
Affected: Developer Portal
Timeline · 4 updates
  1. identified Apr 28, 2026, 08:04 AM UTC

    Contrary to our previous update, the incident has not been fully resolved. We are currently experiencing intermittent availability issues affecting the Wakam Developer Portal. Users may experience difficulties accessing the portal or encounter unexpected errors during their session. Our engineering team has been notified and is actively investigating the root cause to stabilize the service as quickly as possible. We apologize for the inconvenience and will provide updates as the situation evolves.

  2. monitoring Apr 28, 2026, 09:44 AM UTC

    A mitigation action has been implemented to restore service. We are closely monitoring the Wakam developer portal. We are currently awaiting further information from our cloud hosting provider to identify the cause of the problem and define a long-term solution. We will keep you informed as soon as we have more information. Thank you for your patience.

  3. monitoring Apr 28, 2026, 11:35 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2026, 05:10 PM UTC

    The Developer Portal has been stable for the past 8 hours. This incident is now closed. The root cause was traced to an issue on one of our cloud provider's services, which appears to have been resolved. We will continue to monitor availability going forward.

Read the full incident report →

Minor April 2, 2026

Partial disruption on Distributor Portal - 2 April 2026

Detected by Pingoru
Apr 02, 2026, 02:45 PM UTC
Resolved
Apr 02, 2026, 02:30 PM UTC
Duration
—
Affected: Distributors Portal
Timeline · 1 update
  1. resolved Apr 03, 2026, 12:29 PM UTC

    Play&Plug distributor users experienced a partial disruption on the Distributor Portal between 16:30 and 16:56. The following features were temporarily unavailable: - Product Oversight and Governance (Compliance) - Some dashboard elements, including actuarial reviews The incident has been resolved. All services are now fully operational.

Read the full incident report →

Minor February 25, 2026

[Resolved] Pricing APIs – Service Interruption

Detected by Pingoru
Feb 25, 2026, 05:32 PM UTC
Resolved
Feb 25, 2026, 05:32 PM UTC
Duration
—
Affected: Pricing API
Timeline · 1 update
  1. resolved Feb 25, 2026, 05:32 PM UTC

    The Pricing APIs experienced a brief service interruption between **15:20 and 15:26 (GMT)** due to a planned infrastructure update. The impact on the service was not anticipated ahead of the maintenance window. The service has been **fully restored** as of 15:26 GMT. We apologize for any inconvenience caused and are reviewing our change management process to prevent similar unplanned impacts in the future.

Read the full incident report →

Minor February 4, 2026

Service Degradation - Partner Data eXchange

Detected by Pingoru
Feb 04, 2026, 02:01 PM UTC
Resolved
Feb 05, 2026, 08:46 AM UTC
Duration
18h 44m
Affected: Distributors PortalPartner Data Exchange
Timeline · 3 updates
  1. investigating Feb 04, 2026, 02:01 PM UTC

    Our application is currently experiencing instability. Users may experience degraded performance or intermittent issues. Our engineering team is investigating and working on a resolution.

  2. monitoring Feb 04, 2026, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 05, 2026, 08:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 8, 2025

Incident - Partner Data Exchange

Detected by Pingoru
Dec 08, 2025, 10:48 AM UTC
Resolved
Dec 08, 2025, 10:58 AM UTC
Duration
10m
Affected: Partner Data Exchange
Timeline · 2 updates
  1. investigating Dec 08, 2025, 10:48 AM UTC

    We are currently investigating this issue.

  2. resolved Dec 08, 2025, 10:58 AM UTC

    This incident had no impact for Partners.

Read the full incident report →

Critical November 14, 2025

Incident - Pricing APIs

Detected by Pingoru
Nov 14, 2025, 02:52 PM UTC
Resolved
Nov 14, 2025, 03:36 PM UTC
Duration
43m
Affected: Pricing API
Timeline · 2 updates
  1. identified Nov 14, 2025, 02:52 PM UTC

    Ongoing Incident - Pricing APIs We are currently experiencing an incident affecting all our Pricing APIs. Since 3:15 PM CET on Friday, November 14, 2025, API calls are returning a 403 Partnership Forbidden error. Our technical teams are fully mobilized to resolve this issue as quickly as possible. We will keep you informed as soon as the service is restored. We apologize for any inconvenience caused. Incident en cours - APIs de Pricing Nous rencontrons actuellement un incident qui impacte l'ensemble de nos APIs de Pricing. Depuis 15h15 ce vendredi 14 novembre 2025, les appels retournent une erreur 403 Partnership Forbidden. Nos équipes techniques sont pleinement mobilisées pour résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informés dès que le service sera rétabli. Nous nous excusons pour la gêne occasionnée.

  2. resolved Nov 14, 2025, 03:36 PM UTC

    The service has now been restored. Our Pricing APIs are operational again as of 4:15PM CET. The incident that affected our Pricing APIs since 3:15 PM CET has been resolved. All API calls are functioning normally. Thank you for your patience and we apologize for any inconvenience caused. Le service est maintenant rétabli. Nos APIs de Pricing sont de nouveau opérationnelles depuis 16h15. L'incident qui affectait nos APIs de Pricing depuis 15h15 a été résolu. Tous les appels fonctionnent normalement. Nous vous remercions pour votre patience et nous excusons pour la gêne occasionnée.

Read the full incident report →

Notice October 9, 2025

Partial disruption - Multiple services affected

Detected by Pingoru
Oct 09, 2025, 08:50 AM UTC
Resolved
Oct 09, 2025, 05:00 PM UTC
Duration
8h 9m
Affected: Pricing APIDistributors PortalPartner Data Exchange
Timeline · 8 updates
  1. investigating Oct 09, 2025, 08:50 AM UTC

    We are currently facing partial disruptions. We don't know yet if it comes from our cloud provider or if it something more global.

  2. investigating Oct 09, 2025, 08:55 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 09:45 AM UTC

    Incident Update — Cloud provider issues We’re currently experiencing service degradation due to a widespread incident at our cloud provider. Our team is actively investigating and working with the provider; mitigation options are limited at this time. We’ll provide the next update within 60 minutes. We’re sorry for the disruption and appreciate your patience.

  4. identified Oct 09, 2025, 10:11 AM UTC

    Azure Front Door incident Our cloud provider has acknowledged an incident affecting Azure Front Door, which may cause intermittent errors and increased latency when accessing our services. We’re actively engaged with the provider and monitoring for recovery; mitigation options remain limited until their fix is deployed. Next update in 60 minutes. Thank you for your patience.

  5. identified Oct 09, 2025, 11:42 AM UTC

    Cloud provider network issues Our cloud provider has acknowledged difficulties within their network infrastructure, which may cause intermittent connectivity errors, elevated latency, and timeouts when accessing our services. We’re actively monitoring and working with the provider, and validating mitigations where possible. Next update in 60 minutes. Thank you for your patience.

  6. monitoring Oct 09, 2025, 01:09 PM UTC

    Recovery in progress Our cloud provider is still working on the incident. Most services have returned to near full capacity, but minor latency and intermittent errors may persist for some users. We’re closely monitoring and coordinating with the provider until full recovery. Next update in 60 minutes. Thank you for your patience.

  7. monitoring Oct 09, 2025, 04:36 PM UTC

    Near-normal operations Our services are operating close to normal. Our cloud provider is continuing to recover additional resources, so minor latency or intermittent errors may still occur for some users. We’re monitoring closely and will post a final update once full recovery is confirmed. Thank you for your patience.

  8. resolved Oct 10, 2025, 07:33 AM UTC

    Services back to normal Our cloud provider has resolved the incident. All Wakam services have been operating normally since 18:00 CEST on 9 Oct 2025, and all monitors have remained green. We’ll continue to monitor closely. Post-mortem is available on Azure status history webpage https://azure.status.microsoft/en-us/status/history/ with tracking ID QNBQ-5W8. Sorry for the disruption, and thank you for your patience.

Read the full incident report →

Major October 1, 2025

Play&Plug/Data-Exchange: Calendar Navigation Issues - September View

Detected by Pingoru
Oct 01, 2025, 08:15 AM UTC
Resolved
Oct 01, 2025, 04:54 PM UTC
Duration
8h 38m
Affected: Partner Data Exchange
Timeline · 2 updates
  1. identified Oct 01, 2025, 12:57 PM UTC

    The September calendar box in Play&Plug Data Exchange is currently non-functional. Our technical team has identified the root cause and is implementing a fix. Workaround Available: Until the incident is fully resolved, users can continue their submissions using the "Multi-partnership submission" button as an alternative method. -> guide available here : https://wakam.notion.site/Partner-Data-eXchange-Play-Plug-Distributors-onboarding-v2-209b5182db7e807eb3b5df6a1890b6ff#:~:text=is%20now%20completed-,3.3%20Multi%2Dpartnership%20submission,-If%20you%20have

  2. resolved Oct 01, 2025, 04:54 PM UTC

    This incident has been resolved thank you for your patience.

Read the full incident report →

Critical April 15, 2025

Pricing API is down or very slow

Detected by Pingoru
Apr 15, 2025, 12:59 PM UTC
Resolved
Apr 15, 2025, 12:59 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 15, 2025, 12:59 PM UTC

    From 3:18 to 7:14 (UTC) the API Pricing service was down/very slow. Root cause is currently investigated. It seems to come from a maintenance action by our cloud operator.

Read the full incident report →

Minor March 5, 2025

PDX API is not working properly

Detected by Pingoru
Mar 05, 2025, 01:16 PM UTC
Resolved
Mar 05, 2025, 05:32 PM UTC
Duration
4h 15m
Affected: Partner Data Exchange
Timeline · 2 updates
  1. investigating Mar 05, 2025, 01:16 PM UTC

    We are currently investigating the issue.

  2. resolved Mar 05, 2025, 05:32 PM UTC

    Still investigating.

Read the full incident report →

Minor March 4, 2025

Partner Data eXchange is down.

Detected by Pingoru
Mar 04, 2025, 03:45 PM UTC
Resolved
Mar 04, 2025, 04:04 PM UTC
Duration
18m
Affected: Partner Data Exchange
Timeline · 2 updates
  1. identified Mar 04, 2025, 03:45 PM UTC

    Partner Data eXchange is down. The team is resolving the issue as soon as possible.

  2. resolved Mar 04, 2025, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 29, 2025

White Label Sales Funnel interruption

Detected by Pingoru
Jan 29, 2025, 04:13 PM UTC
Resolved
Jan 29, 2025, 11:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 29, 2025, 04:13 PM UTC

    A technical incident affected the display of the formula page on our EcoMobility White Label Sales Funnel, making it temporarily impossible for customers to subscribe to new policies. Our technical teams worked to resolve the issue, and the service has been fully restored at 04:18 PM. All systems are now operating normally. We apologize for any inconvenience this may have caused.

Read the full incident report →

Critical January 27, 2025

Abnormal 524 errors on the pricing engine

Detected by Pingoru
Jan 27, 2025, 10:13 AM UTC
Resolved
Jan 27, 2025, 01:50 PM UTC
Duration
3h 37m
Affected: Pricing API
Timeline · 3 updates
  1. investigating Jan 27, 2025, 10:13 AM UTC

    Since 10:55 (Paris Time), we are facing abnormal amount of 524 errors on the pricing engine due to 3rd party API failures.

  2. monitoring Jan 27, 2025, 10:23 AM UTC

    Service is back to normal since 11:18 (Paris Time)

  3. resolved Jan 27, 2025, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 7, 2025

Sales Funnel unavailability

Detected by Pingoru
Jan 07, 2025, 12:27 AM UTC
Resolved
Jan 07, 2025, 04:30 PM UTC
Duration
16h 3m
Timeline · 3 updates
  1. monitoring Jan 07, 2025, 06:49 PM UTC

    We are currently experiencing a technical issue with our partner in charge of the sales funnel, which is affecting payment validation and the sending of subscription confirmations. This situation may cause delays in receiving your confirmation emails and insurance certificates. Our technical teams are actively working to resolve this issue.

  2. monitoring Jan 07, 2025, 06:57 PM UTC

    The sales funnel is up but with some instability. We are continuing to monitor for any further issues.

  3. resolved Jan 08, 2025, 08:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2024

High Latencies and unexpected 524 Errors

Detected by Pingoru
Dec 02, 2024, 02:20 PM UTC
Resolved
Dec 02, 2024, 02:20 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 02, 2024, 03:57 PM UTC

    Due to the high latency of a 3rd party API, partners using ourPricing API may have experienced high latencies and unexpected 524 errors from 14:20 to 15:10 (UTC)

Read the full incident report →

Major July 1, 2024

Wrong Premium computation for the API when there are 2 coverages with the same name (e.g. MOTO & CYCLO)

Detected by Pingoru
Jul 01, 2024, 03:57 PM UTC
Resolved
Jul 02, 2024, 08:15 AM UTC
Duration
16h 18m
Affected: Pricing API
Timeline · 3 updates
  1. identified Jul 01, 2024, 03:57 PM UTC

    We have identified discrepancies with the premium computation for products in which there are 2 coverages with the same name (like 2x PROPIL with the API MOTO) The API MOTO&CYCLO has been disabled

  2. monitoring Jul 01, 2024, 05:37 PM UTC

    We have pushed a new version of our APIs to fix the issue. The service is back to normal.

  3. resolved Jul 02, 2024, 08:15 AM UTC

    This incident has been resolved.

Read the full incident report →