Wakam experienced a notice incident on October 9, 2025 affecting Pricing API and Distributors Portal and 1 more component, lasting 8h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 08:50 AM UTC
We are currently facing partial disruptions. We don't know yet if it comes from our cloud provider or if it something more global.
- investigating Oct 09, 2025, 08:55 AM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 09:45 AM UTC
Incident Update — Cloud provider issues We’re currently experiencing service degradation due to a widespread incident at our cloud provider. Our team is actively investigating and working with the provider; mitigation options are limited at this time. We’ll provide the next update within 60 minutes. We’re sorry for the disruption and appreciate your patience.
- identified Oct 09, 2025, 10:11 AM UTC
Azure Front Door incident Our cloud provider has acknowledged an incident affecting Azure Front Door, which may cause intermittent errors and increased latency when accessing our services. We’re actively engaged with the provider and monitoring for recovery; mitigation options remain limited until their fix is deployed. Next update in 60 minutes. Thank you for your patience.
- identified Oct 09, 2025, 11:42 AM UTC
Cloud provider network issues Our cloud provider has acknowledged difficulties within their network infrastructure, which may cause intermittent connectivity errors, elevated latency, and timeouts when accessing our services. We’re actively monitoring and working with the provider, and validating mitigations where possible. Next update in 60 minutes. Thank you for your patience.
- monitoring Oct 09, 2025, 01:09 PM UTC
Recovery in progress Our cloud provider is still working on the incident. Most services have returned to near full capacity, but minor latency and intermittent errors may persist for some users. We’re closely monitoring and coordinating with the provider until full recovery. Next update in 60 minutes. Thank you for your patience.
- monitoring Oct 09, 2025, 04:36 PM UTC
Near-normal operations Our services are operating close to normal. Our cloud provider is continuing to recover additional resources, so minor latency or intermittent errors may still occur for some users. We’re monitoring closely and will post a final update once full recovery is confirmed. Thank you for your patience.
- resolved Oct 10, 2025, 07:33 AM UTC
Services back to normal Our cloud provider has resolved the incident. All Wakam services have been operating normally since 18:00 CEST on 9 Oct 2025, and all monitors have remained green. We’ll continue to monitor closely. Post-mortem is available on Azure status history webpage https://azure.status.microsoft/en-us/status/history/ with tracking ID QNBQ-5W8. Sorry for the disruption, and thank you for your patience.