Is Wakam down?

Our monitoring system triggered a **Major Outage** alert on the **Pricing API** starting at 06:37 (GMT+2). Following investigation, we have confirmed that this alert was caused by an issue with our **automatic monitoring probe** and did not reflect any actual service degradation. All pricing products and services were **fully operational** throughout this entire period and were not impacted in any way. No action is required from our clients or partners. - **Alert start time:** 06:37 (GMT+2), 27 Jul 2026 - **Alert end time:** 11:19 (GMT+2), 27 Jul 2026 - **Duration:** 4 hours 42 minutes - **Impacted services:** None – Pricing API remained fully operational - **Root cause:** Automatic monitoring probe failure (no customer impact) We apologize for any concern this alert may have caused.

We are currently investigating a complete unavailability of our **Developer Portal** (developer.wakam.com). The portal is not responding and users are unable to access it. - **Detection time:** 12:47 (GMT+2), 24 Jul 2026 - **Impacted services:** Developer Portal - **Status:** Under investigation The issue appears to be related to an infrastructure problem with one of our external service providers. Our team is actively working to restore the service as quickly as possible. We will provide updates as soon as new information becomes available, and **at least every 60 minutes**. We sincerely apologize for any inconvenience this may cause.

A fix has been applied by our external service provider and the **Developer Portal** (developer.wakam.com) is now responding again. The interruption was caused by an infrastructure component restart on the service provider side. We are closely monitoring the service to confirm full stability before closing this incident. - **Detection time:** 12:47 (GMT+2), 24 Jul 2026 - **Stabilization time:** 14:52 (GMT+2), 24 Jul 2026 - **Impacted services:** Developer Portal - **Status:** Monitoring – service appears stable We will provide a final update shortly. Thank you for your patience.

While access to the **Developer Portal** (developer.wakam.com) has been restored, we are observing intermittent performance degradation. Some users may experience slower than usual response times. Our team continues to closely monitor the service and is working to ensure full stability is achieved. - **Detection time:** 12:47 (GMT+2), 24 Jul 2026 - **Stabilization time:** 14:52 (GMT+2), 24 Jul 2026 - **Last update:** 16:05 (GMT+2), 24 Jul 2026 - **Impacted services:** Developer Portal - **Status:** Monitoring – intermittent slowness observed We will provide a further update by **17:05 (GMT+2)** at the latest. We apologize for the continued inconvenience.

The **Developer Portal** (developer.wakam.com) has been fully restored and is operating normally. The incident was caused by an infrastructure component failure on the side of one of our external service providers. The issue was resolved following a restart of the affected component, after which intermittent slowness was observed before full stability was confirmed. - **Detection time:** 12:47 (GMT+2), 24 Jul 2026 - **Stabilization time:** 14:52 (GMT+2), 24 Jul 2026 - **Resolution time:** 05:46 (GMT+2), 25 Jul 2026 - **Total duration:** ~17 hours - **Impacted services:** Developer Portal We sincerely apologize for the disruption caused. Our team is conducting a post-incident review to identify preventive measures and ensure this type of issue does not recur. Thank you for your patience and understanding.

The **Pricing APIs** are now fully operational. All services have been restored and the component status has been updated accordingly. Thank you for your patience.

We have identified the root cause of the ongoing issue affecting our **Pricing APIs**. Since **26 Jun 2026**, some partners experienced failures when attempting to look up a quote by reference or create an insurance policy after a successful pricing call. The API returned an error indicating the quote reference could not be found, even when it had been successfully generated moments earlier. This was caused by **an unexpected failure in one of our internal backend processing components**, which resulted in significant delays in quote recording. No quote data has been lost; all quotes are being processed, with delays. Corrective actions have been deployed to restore normal processing and improve the resilience of the affected component. We are closely monitoring the service. **Quote lookup delays of several hours are still currently being observed.** - **Detection time:** 08:05 (GMT+2), 26 Jun 2026 - **Identification time:** 29 Jun 2026 - **Impacted services:** Pricing APIs – Quote Lookup (getPrice by QuoteReference) / Policy Creation - **Status:** Fix deployed — residual delays of several hours under active monitoring We will provide a further update by **19:54 (GMT+2), 01 Jul 2026** at the latest. We sincerely apologize for the continued disruption to your operations.

We have identified the root cause of the ongoing issue affecting our **Pricing APIs**. Since **26 Jun 2026**, some partners experienced failures when attempting to look up a quote by reference or create an insurance policy after a successful pricing call. The API returned an error indicating the quote reference could not be found, even when it had been successfully generated moments earlier. This was caused by **an unexpected failure in one of our internal backend processing components**, which resulted in significant delays in quote recording. No quote data has been lost; all quotes are being processed, with delays. Corrective actions have been deployed to restore normal processing and improve the resilience of the affected component. **Quote lookup delays of several hours are still currently being observed.** - **Detection time:** 08:05 (GMT+2), 26 Jun 2026 - **Identification time:** 29 Jun 2026 - **Impacted services:** Pricing APIs – Quote Lookup (getPrice by QuoteReference) / Policy Creation - **Status:** Fix deployed — residual delays of several hours under active monitoring Our team is **closely monitoring the service throughout the night** to ensure a full and stable return to normal operations. We sincerely apologize for the continued disruption to your operations.

Following infrastructure adjustments carried out by our team, the processing backlog affecting **Quote Lookup and Policy Creation** has been fully cleared as of **21:44 (GMT+2), 01 Jul 2026**. No further delays are being observed. We are **closely monitoring** the service to confirm that operations remain stable before closing this incident. - **Detection time:** 08:05 (GMT+2), 26 Jun 2026 - **Stabilization time:** 21:44 (GMT+2), 01 Jul 2026 - **Impacted services:** Pricing APIs – Quote Lookup (getPrice by QuoteReference) / Policy Creation - **Status:** Monitoring – backlog cleared, service appears stable We will provide a final update shortly. We sincerely apologize for the disruption this incident has caused to your operations.

The **Pricing APIs** — including Quote Lookup (getPrice by QuoteReference) and Policy Creation — have been fully restored. Following infrastructure adjustments carried out by our team, the processing backlog was fully cleared on **01 Jul 2026 at 21:44 (GMT+2)**. The service has been stable overnight and is now confirmed fully operational. - **Detection time:** 08:05 (GMT+2), 26 Jun 2026 - **Stabilization time:** 21:44 (GMT+2), 01 Jul 2026 - **Resolution time:** 09:38 (GMT+2), 02 Jul 2026 - **Total duration:** ~5 days 13 hours - **Impacted services:** Pricing APIs – Quote Lookup (getPrice by QuoteReference) / Policy Creation We sincerely apologize for the significant disruption this incident caused to your operations. Our team is conducting a post-incident review to identify preventive measures and ensure this type of issue does not recur. Thank you for your patience and understanding.